The first few moments of an emergency 9-1-1 call set the tone and success of the entire incident. Knowing how to control a call from the beginning to be able to ask questions and receive information quickly is critically important to obtaining a positive outcome to emergency calls. But how do the telecommunicators do that when there is so much riding on the line? Join your host Erica this week as we delve into that topic.
As always, if you have any questions or comments on the show, or you would like to connect with us, please send us an email to LifeLine911Podcast@gmail.com.
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