E57: Never Lose An Employee Again with Joey Coleman

Joey Coleman, Author of “Never Lose a Customer Again,” is here to talk with Co-Host TJ Hock about his new book “Never Lose an Employee Again.” Join us for a great chat about how much the employee experience has changed in just the last 4 years, and how employers can use this opportunity to reengage with their employees. Did you know that over 70% of employees, in ALL industries, are disengaged with their job? Part of it was what they experienced during their experience, and another part is the sudden emergence of widespread AI utilization. What can we do to make sure our employees feel important to the team? Never Lose a Customer Again: With the most recent research showing that 77 percent of employees are "disengaged" at work, it's clear that the current model for workplace experience isn't working. I want to help you fix that. Filled with over fifty case studies from all seven continents (ranging from mainstreet mom-and-pop shops to global juggernauts), I’ll show you specific tools and strategies you can apply to your organization to create remarkable employee experiences that keep your people engaged and retained. About Joey: For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again. Timestamps: 0:00 - Start 2:30 - The current state of employees 5:18 - What are the 8 phases of the employee journey 10:20 - Where do you start? 11:50 - Elaborate on new employee remorse 14:20 - Disengaged Employees 17:24 - Why are disengagement number so high today? 26:40 - Is AI affecting the modern workplace? 32:14 - About Never Lose an Employee Again