What Sets Five Star Restoration Apart in a Home Emergency with Erica Henderson

What happens when your dishwasher leaks, your roof starts to mold, or your bathroom floor suddenly feels warm—and you don’t know who to call?

In this episode of Local Living Tri-City, I sit down with Erica Henderson, a Murrieta-based restoration expert and the heart behind Five Star Restoration, to talk about what really happens after disaster strikes. We dig into the insurance game, how to know when it’s time to file a claim (or not), and how Five Star has helped local families bounce back from fires, floods, and everything in between.

This isn’t just about cleanup—it’s about compassion, transparency, and protecting your family (and your investment) with confidence.

Key Takeaways:

• What to do when something’s leaking—but you’re not sure it’s a big deal
• Why calling a restoration company before your insurance provider can save you stress and money
• What to expect during the restoration and rebuild timeline
• How Five Star helps property managers, landlords, and tenants navigate repairs
• When mold becomes a health issue—and how to stop it from spreading
• How Erica’s team puts people first (not insurance companies) every single time

Timestamps:

00:00 – Welcome + meet Erica Henderson of Five Star Restoration

01:30 – Why Erica’s team left corporate to “help people, not insurance companies”

03:00 – Most common disasters they’re called for: leaks, fire, and mold

05:00 – The risk of filing claims too soon + how Five Star helps you decide

07:45 – Real client stories: the warm bathroom floor, the leaking dishwasher, and mold with kids at home

11:30 – How Five Star supports property managers and tenants

14:00 – When it’s time to call a hygienist + how they detect hidden moisture

16:45 – The standards they follow (IICRC) to ensure safe, compliant restoration

19:30 – How the rebuild process works after mitigation

22:00 – Payment timelines, insurance coordination & homeowner options

24:45 – What makes Five Star different: transparency, care & service-first mindset

Disasters don’t always come with warning signs—but your response doesn’t have to be a panic move. Whether you’re dealing with a leak, visible mold, or just something that doesn’t feel right, you don’t have to figure it out alone.

Call Five Star Restoration first. No pressure, no pitch—just real answers from people who care.

Visit Five Star Restoration online:

Website: https://team5starrestore.com/

Facebook: https://www.facebook.com/team5starrestore/

Learn more about Liz Jones:

Website: https://www.jonesrealtysocal.com/

Linkedin: https://www.linkedin.com/in/jonesrealtysocal/

YouTube: https://www.youtube.com/@lizjonestricityrealestate

Instagram: https://www.instagram.com/jonesrealtysocal/

Facebook: https://www.facebook.com/KWLJONES/

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