Guest: Kristen Purvis of ePost Global on smart returns management; Dealing with global trade complexities; The new administration fills supply chain oversight roles

Our guest on this week's episode is Kristen Purvis, product manager at ePost Global. Retailers have just completed a very successful holiday shopping season. But now those same retailers are dealing with many unwanted gifts in the form of returns. Are there ways they can successfully managing them? Our guest has some insights into ways to cut costs, be more sustainable in reverse logistics operations, and incorporate artificial intelligence into returns processes.

Technology is vital to any business operation, but a recent study shows that logistics leaders view it as fundamental to managing growth in an increasingly complex global trade environment. The study, which was released this week by logistics technology vendor Descartes Systems Group, found that 74% of supply chain and logistics leaders view technology as fundamental or highly important to their organization’s growth strategy in the face of rising global trade challenges. 

It’s been a busy week in Washington DC as the new administration has officially started the process of appointing directors to top posts, including those that oversee and regulate our supply chains. We talk about the new nomination for Secretary of Transportation, Sean Duffy, as well as important appointments to head the Surface Transportation Board and the Federal Maritime Commission.

 Supply Chain Xchange  also offers a podcast series called Supply Chain in the Fast Lane.  It is co-produced with the Council of Supply Chain Management Professionals. A series of ten episodes is now available on the "State of Logistics." The episodes provide in-depth looks into the current states of key transportation modes, such as trucking, rail, air, and ocean. It also looks at inventory management, 3PLs and more.  All ten episodes are available to stream now. Go to your favorite podcast platform to subscribe and to listen to past and future episodes. The podcast is also available at www.thescxchange.com.


Articles and resources mentioned in this episode:

• ePost Global
• Supply chain leaders say technology is key to business growth as global trade complexities rise
• Duffy wins Senate committee approval as Transportation nominee
• Trump names new heads of federal transportation panels
• Visit Supply Chain Xchange
• Listen to CSCMP and Supply Chain Xchange's Supply Chain in the Fast Lane podcast
• Send feedback about this podcast to [e-mail]

Podcast is sponsored by: CSCMP EDGE 2025

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