Let’s Get Critical: How to Receive Tough Feedback

Most leaders know feedback is essential for growth, but let's be honest - receiving it can be uncomfortable, even painful. In this episode, Kristen and Mike get real about their own struggles with feedback and share practical strategies to make the process less daunting. Whether you're dealing with a 360 review or an unexpected comment from a team member, you'll learn how to stay composed, listen effectively, and use feedback to become a stronger leader. Plus, discover why comparing different feedback styles to cookies might forever change how you think about giving and receiving feedback.

Download your free PDF of the receiving feedback model reviewed in the episode: llpod.link/feedback

Highlights:

• Three types of feedback from Marshall Goldsmith: solicited, unsolicited, and observational feedback
• Mike’sexperience learning about feedback in Chinese restaurant culture
• Pros and cons of different 360 feedback formats, from anonymous surveys to verbal interviews
• Harvard Business Review article on feedback, including tips for crafting effective feedback questions
• Creative discussion of different feedback styles compared to types of cookies (from the classic "Oreo" feedback sandwich to the raw, unfiltered "cookie dough")
• Kristen’s 9-step model for receiving feedback effectively, starting with awareness and ending with action
• The importance of taking time to process feedback rather than feeling pressured to respond immediately
• Tips for staying present while receiving feedback, like taking notes to maintain focus
• The value of following up after receiving feedback, whether you plan to make changes or not

Links & Resources Mentioned:

• Download the 9 Steps for Receiving Feedback PDF
• Harvard Business Review: How Leaders Can Get the Feedback They Need to Grow
• Zenger Folkman: Feedback - The Powerful Paradox
• What Got You Here Won't Get You There by Marshall Goldsmith
• Radical Candor by Kim Scott
• The First 90 Days by Michael Watkins
• It's Your Ship by D. Michael Abrashoff
• The Coaching Habit by Michael Bungay Stanier

Related Episodes:

• #10: How to Give Difficult Feedback Effectively
• #16: Leadership Book Club: What Got You Here Won’t Get You There

Podcast Website: www.loveandleadershippod.com
Instagram: @loveleaderpod

Follow us on LinkedIn!
Kristen: https://www.linkedin.com/in/kristenbsharkey/
Mike: https://www.linkedin.com/in/michael-s-364970111/

Learn more about Kristen's leadership coaching and facilitation services: http://www.emboldify.