In this episode, Kathy sits down with Robyn Jennett of Coachlight in Des Moines, Iowa to explore how intentional client care and clear communication create lasting results. From first consultations to long-term maintenance, she shares the strategies that drive client trust, treatment success, and steady growth within the practice—all while generating outstanding retail sales.
Talking Points:
- Featured treatments & services
- Sofwave as a standout treatment
- Introducing a new retail line
- Revision CMT for post-procedure care
- Setting intentional goals
- What drives Robyn’s success
- Aligning first product recs with skin goals
- Scheduling corrective check-ins
- Introducing retail during the consultation
- Managing client expectations
- Outlining requirements from the start
- Designing the maintenance phase
- Rebooking before the client leaves
- Focusing on providing genuine support
Resources:
Ad Links:
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Breakfast Club
The World's Most Dangerous Morning Show, The Breakfast Club, With DJ Envy, Jess Hilarious, And Charlamagne Tha God!