Natasha Hawker is co-founder of Employee Matters, your in-house HR and recruitment experts, coming in and out of your business, as and when you need them.
A finalist in the Australian 2023 Telstra Best of Business Awards, Natasha Hawker is author of "From Fire to Hire, Managing the Employee Life Cycle."
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Soundbites
[2:50] Difficult conversations in management and key questions managers should ask themselves.
[3:43] The importance of regular one-on-ones with team members.
[3:57] Daily huddles to improve accountability, communication, and listening skills, especially in remote teams.
[5:55] Why managers avoid difficult conversations.
[6:12] Three key areas managers need to improve: hiring better, managing better, and exiting better.
[7:19] Reflection on personal experiences of avoiding feedback, explaining how unaddressed small issues can snowball over time.
[8:40] Importance of vulnerability in leadership, encouraging managers to seek feedback from their teams.
[9:50] Challenge of employees reacting emotionally to feedback. De-escalation techniques.
[11:29] Advice on acknowledging emotions during difficult conversations and using pauses to allow employees to express their feelings.
[12:19] Role of social sensitivity in effective teams—reading nonverbal cues and responding appropriately.
[12:46] Recommendation to prepare employees for tough feedback conversations by framing them as growth opportunities.
[13:48] Suggestion for a direct approach to sharing feedback, allowing employees to correct assumptions and engage in open dialogue.
[14:10] Introduction to the topic of exit interviews, explaining their value in identifying trends, retention risks, and leadership challenges.
[15:09] Concept of stay interviews—proactively engaging employees to understand what would keep them in the company.
[16:17] Exploration of the benefits of an alumni program and how staying connected with former employees can lead to new business opportunities.
[17:09] Shift in discussion to onboarding, explaining how poor onboarding increases turnover, emphasizing the need for structured induction programs.
[19:35] Discussion on the importance of leadership in encouraging employee growth, advocating for managers to develop their teams rather than hoarding knowledge.
[21:30] Information on how Employee Matters helps small to medium businesses with HR and recruitment, emphasizing that strong HR practices provide a competitive advantage.
CONTACT NATASHA HAWKER
Contact Employee Matters at employeematters.com.au to learn more about their HR and recruitment services.
https://www.natashahawker.com/
LinkedIn: https://www.linkedin.com/in/natashahawker/
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