Systems integrators can become victims of their own success. In these cases, remote support becomes a much more viable and cost-efficient option.
Some systems integrators can become victims of their own success. When integrators deploy many systems and the crew that built the cells don't have the bandwidth to travel and see all these customers and can’t staff up massive service departments – it can become an issue. Companies looking for a more cost-effective means of keeping customers happy while also building new cells now have options, according to Fredrik Rydén, CEO of Olis Robotics. In this episode of Manufacturing Matters, Rydén joined TECH B2B Marketing’s Jimmy Carroll to discuss the company’s unique service within the industrial automation space, which is a remote monitoring system that runs next to a robot system, not only monitoring it 24/7 and catching, recording, and logging faults, but also enabling remote control and teleoperation of the system.
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