Is customer service a main focus of your business, or is it reactionary? Do your employees know what real customer service is, and how to deliver it? Do they, or you, have a plan?
Well if you've answered the wrong way on any of those questions, then pull up a chair and get ready to take notes as the king of customer service, Dr. KELLY HENRY joins me on the latest episode of Marketing and Sales, Over Cocktails.
Did you know that many business owners treat their employees as liabilities instead of assets? And the trickle-down effect from that is there is no way those same employees will treat your customers well either. It all starts from within, and Dr. Henry explains how to turn it all around.
In this episode, Dr. Kelly lays out his five-step process for rebuilding, revamping, and repositioning customer service as the core tenet of your small business. He discusses how these steps will not only improve company morale, but also can help close more sales.
And be prepared at the end for the mantra every business owner should adopt, today!
What’s Inside:
● Training has to come from the top down if the entire culture of the company is going to change.
● How Dr. Kelly helps companies plug in the holes of their customer service process.
● How can you change poorly entrenched attitudes?
Mentioned in this Episode:
MarketingandSalespodcast.com
The 7 Secrets to Selling More By Selling Less
Shoot me a question on Allanger.com
Dr. Kelly Henry on LinkedIn
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Are You A Charlotte?
In 1997, actress Kristin Davis’ life was forever changed when she took on the role of Charlotte York in Sex and the City. As we watched Carrie, Samantha, Miranda and Charlotte navigate relationships in NYC, the show helped push once unacceptable conversation topics out of the shadows and altered the narrative around women and sex. We all saw ourselves in them as they searched for fulfillment in life, sex and friendships. Now, Kristin Davis wants to connect with you, the fans, and share untold stories and all the behind the scenes. Together, with Kristin and special guests, what will begin with Sex and the City will evolve into talks about themes that are still so relevant today. "Are you a Charlotte?" is much more than just rewatching this beloved show, it brings the past and the present together as we talk with heart, humor and of course some optimism.
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.