Marketing Media & Cupcakes

Marketing Media & Cupcakes

We are here to help you develop best practices for building great client/customer relationships. Hosted by John & Angel Ondo with their decades of marketing and customer service experience. John & Angel Ondo. John is a four-time Emmy award-winning TV/Film Producer. Angel leads customer service teams during the day and runs a home-based cupcake business on the weekends. On each episode we discuss Branding, Marketing, Media Ideas and we always throw in a food recipe or tip, because food is about relationships. New episodes drop on Thursdays.


February 8, 2021 29 min

More interesting than the actual game, the commercials on this year's Super Game made some impressive statements. John and Angel review their favorite ads based on how well they made the connection between the brand and the content.

John's commercial and documentary background  leads to his belief that its not enough to have a memorable ad, it must remind you of the actual brand who made the ad.

Fresh out the morning after ...

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Welcome to episode 75 of Marketing Media & Cupcakes, where we bring best practices for your business. This week John and Angel discuss best practices for your business. Angel has been training staff at her Fortune 500 company for many years. Traning is critical to having a consistent voice for your customers and clients. She shares 4 quick tips that can help your training be more effective. John is a licensed drone or (UAV) pil...

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January 15, 2021 42 min

Email remains the most accepted way to connect with business communications. Even more so after 2020 and social media platforms becoming less reliable for existing. Angel reviews her best practices for composing emails.

1) Be clear and concise
2) Proofread
3) Copy back important point or responses
4) Use subject lines keywords to get attention
5) Don't say anything you don't want to regret later
6) If the email has to bounce bac...

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December 30, 2020 36 min

John and Angel are joined by guest Terry & Nay Dismore, small business owners, as they share ideas on how you can set effective realistic goals for 2021 for your business.

They suggest that you shoot for small wins, finding areas that are nagging your productivity and set to resolve those issues.

Listen to the right people. Don't let Covid talk discourage your mojo for success.

Invest in yourself in 2021 so you can be a bett...

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This week John & Angel discuss how the pandemic and the changing regulations have forced businesses to look at best practices. Angel shares tips on dealing with customers who are upset with late deliveries.

Then John shares 5 of his personal favorite documentaries and how they relate to telling a story in our media

Finally Angel shares 3 quick dishes you can make in just minutes to take to that surprise get together.

1. Seven Lay...

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December 3, 2020 48 min

There are many words and phrases you should avoid in your marketing, advertising and just general communications. John will share 7 words or phrases that you should avoid in your online or broadcast advertising. Angel will share things your customer service team should never say to your clients or customers.

John's 7 Words or Phrases you should avoid in your ad copy

1) Quality
2) Contract
3) Guarantee
4) Discount
5) Cheaper
6) Cutting...

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On this podcast:

  • Angel Shares 5 tips that will help your customer relationships with your business. 
  • John will share changes we are making as of this episode to upgrade Marketing Media and Cupcakes
  • Angel shares some holiday dessert ideas that are Easy As Pie! 

  • 5 Ways to improve Listening to your Customers

  • Remove Distractions - and make sure your team know you want them to completely focus on the customer they are working with. Don't...
  • Share
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    November 9, 2020 18 min

    How important is believing and inspiring success in your business? Author & Podcast host Monica Guidry joins John and Angel to share about positive affirmation is not just some feel good team building activity but an actual best practice!

    Find out more about Monica: and her podcast is at: wholeheART with Monica Guidry

    For more on John's media business:

    More on Angel's Cupcakes: AngelsCust...

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    What can we learn from political ads about how to better communicate with our customers?  John and Angel discuss some of the points from a great article in  Center for Civic Design (link here) about how to communicate with voters. But if you remove the word voter and replace it with customers, the same rules apply.

    Key thoughts 1) Know your media
    2) Have a professional media design
    3) Answer questions
    4) Have a conversation

    Find out...

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    October 26, 2020 30 min

    Attorney Rachel Alvarez from Orlando Florida joins us this week to dicuss best practices for you or your employees. We will disucss when can you use social media with your team to help your business, and how to best do that. And if you need to let an employee go the best ways to protect yourself.

    For more on Rachel Alvarez

    For more on John's business Ondo Media
    For more on Angel's Custom Cupcakes

    More information on this topic

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    October 19, 2020 23 min

    Terry Dismore is a business consultant, and radio show host. He shares about his brand new podcast, "Quiz the Diz" which is premiering this week. How you can ask him questions about life, business and living a prosperous life. Terry answers some of our questions on the podcast today.

    Find "Quiz the Diz" on all podcast apps. 

    Like and share Marketing Media & Cupcakes on Facebook & Instagram 

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    October 12, 2020 31 min

    After John's brief rant about how he feels iPhones are not as easy to use as they use to be, he and Angel are joined by Lifestyle Strategist Monica Guidry. Monica is an entrepreneur and broadcaster who is helping her clients find passion in their business and lives. Fear is a big issue for most clients she meets with.

    Find out more about Monica: and her podcast is at: wholeheART with Monica Guidry 

    For more on ...

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    October 4, 2020 31 min

    Orlando Florida Bankruptcy attorney, Rachel M. Alvarez Esq. ,challenges the stereotypes of what bankruptcy is. Rachel will share when is the best time to consider a bankruptcy or when just a refinance or financial restructure is necessary. The main idea is you need to stay in control of your finances rather than letting credit card companies run your life and debt. She will explain the differences of Chapter 7 , 11 & 13. There ...

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    September 28, 2020 27 min

    Everyone knows 2020 has changed the thinking for business, it has also forced non-profits into developing new ways to share the needs with their donors. Michele Savoldi is the Sr. Manager of Corporate Relations for the Greater Cleveland Area Food Bank. She share with John & Angel how they have developed new ideas for online fundraising in 2020. We discuss how these trends will work out in 2021 as a hybrid fundraising plan may b...

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    John and Angel discuss the 4 biggest problems small business owners deal with daily with marketing their small business.
    1) Not Enough Time
    2) Consistency
    3) Content Creation
    5) Tracking the results

    John will share his thoughts in regard to this.

    Angel also shares a new Gluten Free recipe that will bring out the best flavor to your Gluten Free cupcakes
    6 cups Brown Rice Flower
    2 cups Potato starch
    1 cup Tapioca starch
    1 tablespoon of Xanth...

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    August 6, 2020 27 min

    John and Angel share how small business owners can start a business by carefully using credit cards to get started and transition into bank loans. They discuss how there is a different philosophies between handling personal debt and business debt. That you need to seperate the two concepts.

    We also discuss how you buy time with credit cards, but you can also get burnt when you don't make the same as cash payments on time.

    Loans ...

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    If you're own a business you are going to have a bad review show up in a phone call or post online. How should you respond? John and Angel share their process on how to deal with an upset customer. Angel shares her HEAT process.

    H ear
    E mpathize
    A pologize (not for what you did but for the experience)
    T ake Action  (do not say what you can't do, but what you can do)

    John suggests with online reviews, do not ignore them! You shou...

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    Author/Entrepreneur & Pastor Rob Yanok shares his thoughts on how 2020 may be a year you can shift to a new role and a new successful business. He is the author of Your Ultimate Comeback and he says your 2020 can be amazing as this could be the best time to try a new approach to your business.

    John and Angel discuss how Zoom meetings have lost some of their power as more people want to return to standard phone calls. Rob shares ...

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    July 16, 2020 32 min

    John and Angel ask and answer in 2-minutes the top questions many starting a small business ask. How much financing do you need to know? What legally do you need to do? Should I hire family members.

    Subscribe and share our podcast and let others know about this show that encourages small business!

    For more information on
    For more information on
    Angels Custom Cupcakes

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    July 9, 2020 19 min

    John has an issue with emails and notifications. It makes his blood pressure rise not matter who or when he gets them. Angel's full time job runs on emails. Our guest Brittnay Dixon of the The Process for Profit Podcast joins us to share steps to organize your email so you aren't living life through your emails.

    1) Prioritize your emails and clear out the ones you don't need or are junk

    You can find out the rest by liste...

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