Trailer - Crafting the Right Attitude for Success | Pierre Bauzee

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Looking to transform your customer service and boost employee retention?

In our upcoming MarketPulse: Pros and Pioneers episode, Pierre Bauzee, founder of Beyond Satisfaction, shares the strategies that have helped some of the world's top luxury hotels deliver exceptional service. With over a decade in hospitality, Pierre’s insights are invaluable for any service-focused business.

📅 Join us on 7th May at 15:00 UK time to learn:

• How to recruit for attitude and mindset.
• Why training your employees is key to retaining customers.
• The difference between managing and leading a successful team.

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Episode Transcript

(00:02):
What if the key to exceptionalcustomer service.
Isn't just in how you treat yourcustomers.
But how you treat youremployees.
In the next episode ofMarketPulse pros and pioneers.
We sit down with Pierre Bazifound.
Uh, beyond satisfaction.
With over 10 years of experiencemanaging luxury hospitality.
Operations like the four seasonsGeorge fifth.

(00:25):
Pierre shares his approach toquality recruitment and
continuous training.

Pierre (00:30):
you can only receive amazing customer service from
happy people who take pleasurein doing what they do, even in
the most tough moments.
you start taking pleasure indelivering customer service.
When you see the impact it hason your clients.
So again, be good in what youdo, so it makes an impact on

(00:50):
your clients.
So it makes you happy and proud,and you want to do it even more.
The more you put your value outthere, the more you'll get
clients with similar values.
He reveals why hiring forattitude over experience could
be the game changer at yourbusiness needs.
And how leadership not justmanagement can drive consistent
customer service.

(01:12):
Pierre also dives into thesurprising connection between
happy employees and satisfiedcustomers and offers practical
advice for hiring smart.
And market in your valuesauthentically.
Join us 7th of May at 3:00 PM tolearn how to elevate your
business with a workforce thatchampions your brand.
Subscribe now don't miss out.