Ett Hem, a beautiful hotel in Sweden, is one of Matt's favorites and for good reason. Ever stayed at a hotel that feels like home? Creating a homey feeling for guests is top priority for Ett Hem. Matt talks to Nicole Torbiörnsson, Director of Sales and Reservations at the hotel, who shares what their staff does to turn every stay into something personal and memorable.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
0:00 - Introduction to Ett Hem hotel
0:32 - The story behind Ett Hem
2:39 - What it takes to create a homey atmosphere at a hotel
3:10 - How to hire the best people
7:16 - About the focus on quality and local sourcing
9:39 - Best website practices
11:34 - Direct bookings vs. OTAs
12:22 - Best tech for best guest experience
13:49 - Tips for personalizing hotel experience
15:49 - The power of human touch in hospitality
17:35 - How to build lasting relationships with guests
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