It’s a time when hotels are short on staff. Costs are up. Talent’s scarce. How do you keep things running without burning out your team – or affecting the guest experience? In this episode, Matt gets into the real talk: what actually works when you have to do more with less and which parts of the job are best handled by technology and AI.
Learn more about the podcast here: https://hubs.ly/Q0350wrf0
#hoteltech #hospitalitypodcast #mews #hotelmanagementsystem #pms
0:00 - What we're seeing in the hotel job market
0:55 - Why hotels shouldn't hesitate to use AI
3:06 - How to drive front office efficiency
4:45 - A way to get rid of queueing at the reception
8:10 - How hotel job roles are changing
10:31 - About the shift in F&B operations
13:30 - On the benefit of integrated payments and terminals
15:21 - A better way to manage revenue
19:20 - What modern housekeeping looks like
22:15 - Why hotels no longer need minibars
23:27 - AI and guest communications
26:34 - Why less staff doesn't mean less service
29:28 - The importance of trying new technology
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