In this episode of Matt Talks, we explore the evolution of the digital guest journey and how it has reshaped the hospitality industry. Matt takes us back to where it all started for Mews, sharing insights into the company’s vision for creating a seamless, tech-driven experience for both guests and hoteliers.
He breaks down the four key segments of hospitality—the low-cost segment, which prioritizes affordability and efficiency; efficient brands, where streamlined operations meet scalability; personalized experiences, catering to guests who expect tailored service; and frictionless experiences, where technology removes barriers to create a smooth, hassle-free stay.
Whether you’re a hotelier looking to enhance your guest journey or simply interested in the future of hospitality tech, this episode is packed with valuable insights on digital transformation.
#digitalguest #hospitality #hospitalitytech #guestjourney
For the version with video - https://hubs.ly/Q0350wrf0
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