In this episode Matt dives into some fresh takes on hotel revenue and why the lifetime value of a guest really matters. He breaks down what actually drives performance, what motivates guests to spend more, and how hoteliers can tap into those opportunities. Plus, he shares how Mews helps make it all happen..
#mews #hospitality #hoteltech #hospitalitytech
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0:00 – Introduction: Shift to Guest Centric Profiles
2:13 – Focus on Revenue Metrics: RevPAG
2:51 – Traditional Metrics vs. Guest-Centric Metrics
4:07 – The Importance of Personalization
5:44 – Cost of Guest Acquisition vs. Retention
6:50 – Benefits of Personalized Loyalty Programs
7:46 – Utilizing Guest Data for Personalization
8:36 – Centralizing Revenue Reporting
10:19 – Shifting Focus from Standards to Personalization
12:01 – Evolving the Role of Revenue Managers
12:58 – Setting Goals for Revenue per Available Guest
13:56 – Running Tests for Continuous Improvement
14:35 – Fostering Ownership and Excitement in Teams
15:30 – The Future of Guest Experience Management
16:24 – Enhancing Guest Profiles with Data Merging
17:21 – Tracking Recurring Guests Effectively
18:15 – Integrating Loyalty Programs
18:56 – Utilizing QR Codes for Convenience
19:28 – Maximizing Underutilized Spaces
20:12 – Streamlining Early Check-In Options
20:56 – Integrating Restaurant Reservations
22:40 – Transforming Non-Revenue Spaces
24:06 – The Role of Revenue Managers and Commitment to Guest Experience
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