Medical Money Matters with Jill Arena
Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.
Episodes
It’s early August. Your waiting room is half-empty. The phones are unusually quiet. And your front desk staff is asking the question you’ve heard every summer: “Is it always this slow?”
Welcome to the summer doldrums.
If you’ve led or worked in a clinic for any length of time, you know what I’m talking about. The summer months, particularly June through August, often bring a natural lull in patient volume—especially ...
Today, more than ever, it is critical for medical group leaders to think like a CEO - adopting business strategy, delegation skills and long term vision that ensures that the practice thrives decades from now.
We are facing industry consolidation, margin pressure, burnout and evolving reimbursement models. That's why leadership born of strategic clarity matters now, more than ever.
Join me for a compelling conversation with national subject matter expert on Revenue Cycle for medical groups, Taya Gordon, MBA, FACMPE, CMOM. She outlines how the revenue cycle department in each clinic needs to come out of the shadows, and into the forefront for physician owners and administrators.
We go through why every clinic should have routine "check-ups" for their revenue, or revenue cycle assessment...
Today’s episode is a conversation many private practice owners are either having—or avoiding: “Should I sell to private equity?”
If you're a physician-owner, chances are you’ve had at least one conversation with a firm interested in buying your practice. Maybe they promised a lucrative buyout, better back-office support, or rapid expansion. Maybe they positioned themselves as the answer to your administrative head...
Today’s episode is for every physician, administrator, and practice leader who's ever asked themselves: “Should we stay independent, or should we align with a larger system?”
As hospital and health plan consolidation continues and private equity activity in healthcare grows, independent practices are facing unprecedented pressure. But here’s the thing—staying independent isn’t just possible, it’s essential to a he...
Today I am joined by Tony Andrade, CPA, who is an expert in finance and accounting for medical groups and hospitals. Tony and I talk about financial metrics that are critical for groups to monitor, and about how and when a group might need an audit and the different types of audits that can be used. We touch a bit on embezzlement, and we wrap by talking about private equity investing in medical groups, and where we se...
What if the most powerful medicine we can offer isn’t a prescription, but peace of mind?
For many patients, a visit to the doctor’s office triggers more than just clinical concerns. There’s anxiety. Uncertainty. Sometimes even fear. And not necessarily because of a diagnosis—but because of the entire experience of being a patient in a complex, often intimidating environment. As we said in our last episode, we enter our...
What’s the first impression your patients get of your practice? Spoiler alert—it’s not your clinical expertise.
It’s not the credentials on the wall. It’s not the sophisticated EHR system you’ve invested in. It’s not even your outcomes data—at least not initially. The first impression starts the moment someone steps through your doors, and it’s rooted in an often-overlooked space: your waiting room.
Or should I say, wha...
What would happen if we valued our patients' time as much as they value ours?
Take a moment with that question, because it’s not rhetorical. It's the starting point for a profound shift in how we deliver care, structure operations, and engage with our communities. In a healthcare system increasingly shaped by convenience, accessibility, and consumer expectations, the simple act of respecting time—your patient...
Today’s episode is about something that’s often misunderstood in medical groups—but is more critical than ever: your brand.
Branding isn’t just for Madison Avenue. It’s not just for Nike, Apple, or national hospital chains. In today’s healthcare landscape, branding is a core part of your strategy. It’s how patients find you, how talent decides to join you—or not—and how your community understands who you are and what y...
Today’s guest is Adrienne Lloyd, MHA, FACHE—founder and CEO of Optimize Healthcare, where she helps medical organizations build empowered teams and sustainable operations without burnout. With over 20 years of experience, including executive leadership roles at the Mayo Clinic and Duke Health, Adrienne brings a deep understanding of what makes healthcare systems thrive. She’s also the creator of the Day Zero Blueprint...
Today we’re going to talk about something that’s become more than just a buzzword—it’s become a mandate.
Innovate or die.
That might sound dramatic, but in healthcare, it’s reality. With rapidly shrinking margins, increasing administrative burdens, staffing shortages, and an ever-changing technological landscape, standing still is the fastest way to fall behind. And yet, so many medical groups are still relying on outda...
In this episode, I am joined by Kristi Olsen, Founder & Chief Strategy Officer at Beginly Health, an innovative new digital platform for physician recruitment. Kristi has a wealth of knowledge in the physician recruitment space, having successfully recruited hundreds of physicians for a regional health system for the first many years of her career. This episode is critical, as recruitment is one of the things we h...
Today we’re getting serious about something that silently chips away at your revenue, frustrates your staff, and leaves your bottom line looking weaker than it should be: claim denials.
Because here’s the truth: the average practice loses thousands—sometimes hundreds of thousands or even millions—each year to preventable denials. But these aren’t just billing department headaches. They’re indicators of broken processes...
Today’s topic hits home for just about every medical practice out there: EMRs. They’re the systems we love to hate—and sometimes just outright hate. But here’s the thing: many practices are sitting on a goldmine and don’t even realize it. Instead of scrapping your current EMR and spending hundreds of thousands of dollars switching, what if you could get a major upgrade simply by using what you already have?
Many medica...
Dr. Nandita Gupta is a physician executive and a Chief Medical Officer at Peace Health, a faith-based not-for-profit health center serving Oregon, Washington & Alaska. She is a practicing cardiologist and advocate for leadership development and a thought leader on Executive Presence. She has 25 years of clinical experience and nearly 2 decades of healthcare leadership experience as Chief of Medicine, Chief of Card...
Welcome back to the podcast where we dig into the business realities of medical practice—from strategy to staffing to leadership and beyond. If you’re part of a medical group that’s ever been through a merger—or even just considered one—today’s episode is going to hit close to home.
We’re diving into a topic that doesn’t always make the due diligence checklist, but it absolutely determines the long-term success or fail...
Today we’re diving into a topic that’s often whispered about—but rarely addressed head-on. In every medical group, there’s a silent script running behind the scenes. One that influences decisions, leadership roles, and even day-to-day operations. It’s not in your bylaws. It’s not in your policy manual. But it definitely impacts your group’s future.
We’re talking about the politics of practice. The power dynamics. The ...
You get what you measure. That’s the truth—whether we’re talking about healthcare, business, or even personal habits. In medical group management, this couldn’t be more important. The KPIs you choose to track will inevitably shape your decisions, your focus, and the behavior of your teams. Measure the right things, and you’ll drive alignment, efficiency, and growth. Measure the wrong things—or worse, measure nothing a...
Join me for this engaging conversation with David Womack, President and CEO at the Practice Management Institute, where he has been leading their operations for 34 years. David is an expert in the field of training within the healthcare space, and he walks us through the need for a strategic training plan, and how that commitment needs to come from the physicians first.
Practice Management Institute offers training and...
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