In this session, we discussed the importance of CAHPS to Medicare Stars, and Valerie provided ways to improve CAHPS results through a partnership between healthplans and providers/healthcare organizations. She explained why setting the right expectations with members is key to member experience and provided examples of how to manage expectations. Listen to hear more.
Guest: Valerie Choniuk, MPA-HCA, CPXP
Listen in to The Medicare Stars Best Practice Podcast for discussion, insights and perspectives from subject-matter expects knowledgeable names in the managed care industry. Tune in and subscribe for future episodes.
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