CAHPS & STARS Strategy: Driving Excellence in Health Plans

In this episode, we shine a spotlight on two essential components of healthcare quality measurement and improvement: the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey and the Centers for Medicare and Medicaid Services (CMS) Star Ratings. Join us as we uncover the intricacies of these programs and their role in driving excellence in health plans.

The CAHPS survey serves as a vital tool for capturing patient experiences and perceptions of care across multiple dimensions. CMS Star Ratings, on the other hand, provide a comprehensive assessment of health plan performance, guiding consumers in making informed decisions. Together, these initiatives play a significant role in quality improvement, accountability, and enhancing member satisfaction.

In this episode, Jessica Asefa, a healthcare leader, provides effective strategies for maximizing performance in CAHPS and CMS Star Ratings. Throughout the episode, we discuss practical strategies for health plans to optimize their performance in CAHPS and CMS Star Ratings. From enhancing patient engagement and communication to implementing evidence-based interventions and care coordination initiatives, our guest shares valuable insights on how to drive continuous improvement and achieve high ratings.

Whether you are a healthcare executive, a quality professional, or a provider directly involved in patient care, this episode is a must-listen for anyone seeking to elevate their health plan's performance and deliver exceptional care experiences.