Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:08):
Good day everyone and thank you so very, very much
for joining us once again andspeaking with Sandra L.
This is all about the patientexperience, and the patient
experience a lot of timesincludes the patients, of course
, because we, as patients, we'rethe key factor.
When we have providers workingwith us, we are the key factor
(00:32):
and we need to remember thatwhen it comes down to that power
structure, that that allimportant tool that we have,
which is our voice, it needs tobe used Because we do have
providers, clinicians, who theyreally want to help us.
They want to be able to help usto make sure that we're living
our best lives, that we'rereceiving the optimal healthcare
(00:56):
that we need to receive, and sothey're doing their all to make
sure that patients are treatedas that key factor.
Because, hey, really, withoutus, how could they do their work
right?
They're in the business totreat patients, but if we don't
go to them and we don't ask themand we rely so much on Dr,
(01:18):
google and Mr Firefox, I praypeople please stop using it.
And I understand you knowyou're like well, sandra, when I
go to the doctor.
Please stop using it.
And I understand you knowyou're like well, sandra, when I
go to the doctor, um, they'reusing it.
Well, yeah, they may be usingit, but they know what is a
valid source, what's a reliablesource, what's a factual source.
They know that 90 percent ofthe times and and I'm giving 90
(01:43):
percent of the times and youmight be like Sandra, that's way
too high, no, it couldn't bethat much.
But there are a large amount ofpeople who go on Facebook or
not, I'm not even gonna sayFacebook go on the internet and
they look for Dr, google andthey go to Mr Firefox and many
of the other, you know, centersthat they can go to to find out
(02:05):
information, not realizing thatthe information that's being put
into the system is not factual,not realizing that, hey,
there's options for me that Ican.
If I don't like a traditionaldoctor, I can go to what's
classified as a non-traditionaldoctor I call them the
traditional doctors as well butthere are options, and so we
(02:30):
have to start relying on what'sfactual, what's data, who can
help me?
And the number one person thatcan help any of us are our
doctors.
So this podcast is not to bashthe doctors and not to say, hey,
the patient experience, I'mgoing to call and I'm going to
complain, or I'm going tocomplain because this is not
(02:53):
what I'm feeling is not right.
That's not this type of show,that's not this type of podcast.
This type of podcast is to helppatients and when I say
patients, I'm also talking aboutthe patient network, such as
caregivers, family, friends,community to help them, to help
(03:15):
us to get the best healthcarethat we can get, to learn how to
look for what's true and what'snot true, to tear down some of
these barriers that we put upwhen it comes down to going to
doctors, and to help us findproviders who care about us, who
are like you know what.
I want to actually share mythoughts because I care and
(03:36):
there's some things thatpatients need to do that they
aren't doing, and that's whatthis space is for.
It's for us to actually get onthat track of being patients
that are doing our part andbeing responsible for receiving
that better healthcare or thatbest healthcare.
So today with us I have a lovelyDr Tremaine I'm not going to
(04:00):
tell her whole name so she cando that when she introduces
herself but we had a lovely DrTremaine, butler DeLong.
I said I wasn't saying it, butI did.
I'm going to let her go aheadand tell you what she needs you
(04:24):
to know when it comes down towhat, once again, is so wrongly
classified as non-traditionalhealth care.
So, without further ado, drTremaine, can you please go
ahead and introduce yourself?
Speaker 2 (04:39):
Yes, hello.
My name is Dr TremaineButler-DeLong and I am a
cultural anthropologist as wellas a Mayo Clinic certified
wellness coach.
I'm also founder and CEO ofAnthroSpaLogic LLC, which is a
holistic health and lifestylewellness brand and company, and
(05:02):
we help people feel betterinside and out by developing
wellness tools and innovativewellness solutions that are
holistic and based on traditionsfrom around the world, and so I
have infused sort of all of ourwellness tools and solutions
with the science of anthropologyand relying on my background in
(05:26):
cultural anthropology.
I've taught for over 20 yearsas an adjunct professor in the
social sciences on varioustopics in anthropology and
sociology, including differentcultural topics like Native
American cultures, africancultures, latin American
cultures, as well as in theMasters of Public Policy program
(05:50):
, research methods as well.
Most recently, I taught at CaseWestern University and the
entrepreneurship programdeveloped a course on
sustainable entrepreneurship forthe Weatherhead School of
Management.
So I basically used my academicbackground and a lot of the
(06:11):
research that I've done over theyears on culture to apply to my
business, which really focuseson using some of the holistic
wisdom to develop these tools tohelp us feel better both inside
and out.
We started with our clean beautyline, so I developed the 100%
natural, clean beauty skincareline, which combines ingredients
(06:35):
from six continents around theworld, all natural ingredients
that have been used medicinallyand holistically to improve
one's skin without any harshchemicals.
And I was really inspired to dothis because I'm also a busy
mom of four and one of thethings that I like to do is to
(06:56):
go to spas to rejuvenate myself,and I found that there weren't
a lot of all natural productsthat were really effective and
really gave me the anti-agingeffects that I really wanted,
and so I developed or decided todevelop my own skincare
products and using this idea ofanthropology and the science of
(07:18):
anthropology as well.
And so now you know we havethat product line, but we also
just launched a digital wellnessacademy, which is an online
subscription based program thatgives people the tools and
resources and helps them reallyto create a roadmap to their own
wellness, to help to preventchronic diseases, to reach their
(07:41):
wellness goals, chronicdiseases to reach their wellness
goals.
We really want to help peopleto improve their nutrition and
fitness levels because,ultimately, this will help to
prevent or manage chronicdiseases like obesity and some
of the related things that comealong with that, like
hypertension and diabetes thatpeople may be suffering from,
(08:03):
and so I became certified as awellness coach by the Mayo
Clinic to really provide peoplewith a more holistic wellness
experience and to sort of createan opportunity to give them the
tools that they could use toimprove their overall wellness
and health and well-being.
So we have the Digital WellnessAcademy.
(08:25):
It's really designed for peopleover 40 who want to get their
energy and vitality back, helpsthem to teach them the right
combinations to eat in terms offoods, to boost their metabolism
as well as to reach theirwellness goals in terms of their
energy and reduce your stresslevels as well.
(08:47):
So that's the Metabolic RenewalWellness Program.
And then the third thing we dois we work with organizations
who want to start their ownwellness initiatives.
So we do that throughconsulting as well as through
workshops that I've developedthat I will provide at different
organizational events as wellas corporate offices, and so one
(09:12):
of the consulting clients thatwe've worked with is the
University of Illinois, and I'vedone a lot of work with a
colleague there who's a dean atthe College of Medicine.
Colleague there, who's a deanat the College of Medicine, she
developed a youth wellnessinitiative that was funded by
the MacArthur Foundation and theNational Science Foundation.
So we helped train youth ascommunity health workers.
(09:36):
I developed a lot of curriculumaround that for the youth to go
out into their community and beresources to help them navigate
the healthcare system andimprove their health outcomes
overall.
So we train the youth age 16 to24 to be community health
workers and also developwellness centers to put in CPS
(09:56):
Chicago Public Schools.
So we put two wellness centersin the schools as well, as we're
currently working on a cookbooktogether that will focus on
using food in a medicinal way tohelp to prevent chronic
diseases.
So those are some of thedifferent things that I've been
(10:17):
focused on.
From my for-profit side, Irecently launched a nonprofit
called Transform a Well, whichis a 501c3.
And the nonprofit is reallyfocused on outreach and
education in underservedcommunities about healthy
lifestyle changes they can maketo prevent chronic diseases like
(10:38):
cancer, obesity, hypertension,diabetes.
So we do a lot of outreach inchurches, schools, local
organizations.
We partner with them and teachpeople about changes they can
make.
That can make a big difference.
Speaker 1 (10:57):
See all this and one beautiful Black queen and more.
I'm going to say this once andI'm going to repeat it at the
end she is also a partner withChalmers Many Helps Foundation
in the upcoming October 25thwellness summit that we will be
(11:20):
having on the West side ofChicago.
So if you're in Chicago and you, like you know, I want to know
more about the summit, I want toknow how I can participate,
what I can do.
We actually topped our listthis week with 10 different
speakers, so we have 10different speakers that will be
(11:40):
speaking on everything that wedon't know about our community
and health conditions that areravaging through our communities
in ways that we can actuallybenefit.
You can actually benefityourself by learning about this
information.
So we topped out at 10 speakersand now we're looking for
vendors.
(12:01):
So if you're a vendor andyou're in the STEAM fields and
so when you say STEAM fields,what is STEAM fields, sandra?
Science, technology,engineering, art or math If
you're in any one of thosefields and you have a service or
you have a product that you'retrying to get people to know
(12:23):
about, what I would suggest youdo is actually outreach me and
say, hey, sandra, I'm reallyinterested.
How can I get involved or howcan I be a vendor at that space
before the vendor spots fill upas well?
So, without further ado, I'mgoing to go ahead and start
asking Dr Tremaine somequestions, but, once again,
(12:44):
chalms is dedicated to makingsure our community learns what
we need to learn and understandwhat we need to understand when
it comes down to health care.
Chalms Many Health Foundation isnot is not a medical provider.
We are a health care resourceand research nonprofit.
(13:07):
What we do ask you to do is, ifyou have a question, once again
, skip Dr Google and Mr Firefoxand go to your provider.
Dr Tremaine is a provider.
However, she's not in theclinical space.
She could be very, very helpfulfor you to have a relationship
(13:28):
with and as far as learning whatyou can do culturally and
learning what you can do, youknow, with your body and through
exercise and through eatingdirectly, but she's not your
primary care doctor.
Reach out to your primary caredoctor, start having these
conversations and start askingabout the things that you're
hearing on the podcast so thatthey can actually answer those
(13:51):
questions for you.
But, as a disclaimer, do nottake our information that we're
discussing and use it as yourreplacement to talk to your
doctor.
Please, please, please, beencouraged, empowered and
engaged in your own health careand speak to your doctors.
(14:12):
Dr Jermaine, let's get to thegood stuff.
How?
does speaking differentlanguages or having different
ways of talking cause problemsin getting good health care.
Speaker 2 (14:26):
Well, that can cause several issues actually, and
it's interesting because itcould be a whole research area
of study for someone who'sinterested in linguistic
anthropology and I was actuallytrained in the four fields of
anthropology, even though I'm acultural anthropologist, and
linguistic anthropology is oneof those subfields and it would
(14:49):
be a really interesting issue tolook at how language affects
sort of these relationships andsome of these communication
problems in healthcare.
It can definitely lead to a lotof issues and one could be just
misdiagnosis based onmisunderstandings between the
provider and the person who'strying to describe their
(15:12):
symptoms.
Also it can foster a lack oftrust.
If your provider doesn't speakthe language that you speak,
then it could not make someonevery confident in their
recommendations because that sothat trust factor could be
affected if there's a languagebarrier there, and also it can
(15:35):
provide a poor follow-throughfor the person who's seeing the
doctor.
The patient may not understandcompletely the instructions for
the medications that they'resupposed to take and so they may
not be as compliant with thosemedications because this
language barrier exists in termsof the instructions that are
(15:58):
given to them after they seetheir provider.
And it's interesting becausethis actually affects quite a
few people, in fact affectsquite a few people.
In fact, many people areconsidered limited in their
English proficiency and it canlead to poor health outcomes and
(16:20):
people are less likely toactually visit the doctor.
Actually, I mean, there arestatistics that are saying that
people prefer not to go to thedoctor at all if like 86% of
people if they're not sufficientin English and they're not able
to understand their providers.
(16:41):
So there can be a lot ofconfusion.
You know that's caused betweenthe provider and the patient in
those instances and, accordingto Nurse Journal, 49% of
patients with language barriersactually reported physical harm
and 47% experienced moderate totemporary harm, and so these are
(17:05):
real outcomes that people areexperiencing due to
miscommunication within thatsort of space.
Speaker 1 (17:14):
Thank you so much for answering that question.
You know, and that's very, verytrue, a lot of times when you
go to the doctor and they'rereally not understanding you,
it's hard for a patient to goback to that doctor, right?
And so, instead of them goingand seeking out another doctor,
they just say I don't want toget healthcare at all, I don't
(17:36):
have time for this.
Or you know, this doctor toldme this, and a lot of times
doctors tell us things and wedon't understand it, right,
because they're not telling itto us in a language that we
understand and so we reallydon't understand it.
So thank you so much foraddressing that point, because
it is important for us to knowand one of the things as a
(17:57):
patient that you can actually doif you're at a doctor's office
and you're like you know, thisdoctor is just really not
understanding what it is I'mtalking about and is due to a
language barrier.
What it is I'm talking aboutand it's due to a language
barrier, ask the doctor is thereanyone else in your office, an
office manager or someonemedical assistant that can come
(18:24):
in with us during this visit,because I'm really not
understanding what you're saying?
Ask for that help.
Don't just sit there and say,okay, well, he's really not
understanding what I'm sayingand getting really upset because
he or she is not understandingwhat you're saying, and not ask
for help.
Normally there is someone in theoffice that can help to make
sure that you're understanding,not just hearing, because it's
important for a patient to hear,but it's equally important for
(18:48):
a patient to understand.
The key word there isunderstanding.
So if a patient hears andunderstands, they're generally
tended to do what we in thehealthcare field know as
complain.
They'll generally be compliantpatients.
But when you don't understandsomething and you don't speak up
(19:09):
because of a language barrierand you go.
But when you don't understandsomething and you don't speak up
because of a language barrierand you go home and you don't do
what you're supposed to bedoing because you might be upset
that the doctor said somethingyou really didn't understand or
you left a visit without reallyunderstanding what the doctor
was saying, that's not really.
It's actually beingnon-compliant, but it's
(19:32):
non-compliant with a reason.
It's non-compliant because youdidn't know and unfortunately,
what patients fail to realize isthat that information goes into
your notes.
Not it goes into your portal,but it also goes into your notes
and many patients don't knowthat there's a difference
between the patient portal andthe notes.
(19:52):
Your notes report everythingthat you went through at that
visit.
If you go in there and yourdoctor says, hey, did you take
the medicine?
And you're like no, and youdon't give him or her
explanation because, hey, thelanguage barrier is there, him
or her explanation because, hey,the language barrier is there.
(20:13):
What goes in your notes is thatyou are a bad patient.
You don't follow directions.
I mean all types of negativethings get into your notes and
that follows you from doctor todoctor.
So it's really harmful for you.
So if you're going to a doctorand you just don't understand
what they're telling you youhear it but you don't understand
ask for some help in the office, maybe an office manager,
(20:39):
medical assistant, ask for themto come into the visit to ensure
that you understand whatthey're talking about.
If you don't have access tohaving someone else go with you
to the doctor's office talkingabout, if you don't have access
to having someone else go withyou to the doctor's office.
But whatever you do, do not letlanguage that.
You just heard it from a seniorsubject matter expert.
(21:00):
What can happen when you letlanguage interfere and serve as
a barrier to you truly receivingoptimal healthcare by following
the information that yourdoctor is giving you.
Speaker 2 (21:11):
Thanks, dr June.
Go ahead.
Yeah, I would also add to thattoo, just to ask questions to
doctors, because a lot of peoplemight feel intimidated to ask
questions about particularrecommendations they might give,
particular medications theymight be prescribing.
I would just say to definitelyask questions, especially if
(21:36):
they're something that you don'tunderstand, because doctors,
you know, trained in medicine,they're always using a lot of
jargon and the lay person maynot understand a lot of that
jargon.
And this is not even this issomeone who could be proficient
in English but just notunderstanding a lot of that
jargon.
And this is not even this issomeone who could be proficient
in English but just notunderstanding a lot of the
jargon.
And so definitely it'simportant to ask questions and
(21:57):
get clarification from thedoctor about, you know, maybe a
diagnosis or medication options,even because there are always
other options in terms ofmedications as well.
So I always ask aboutparticular medications and side
effects.
Speaker 1 (22:15):
Thank you so much, and that ties into that language
barrier.
So thank you so much.
My next question to you is thiscan you give three examples of
hospitals or doctors usingcultural traditions to help
people feel better or helppatients feel better?
Speaker 2 (22:31):
Yeah, so there's an interesting case the University
of New Mexico Hospital actuallyoffers traditional Navajo
healing ceremonies and so thatkind of places.
You know culture in the centerand then looks at the context of
the Native American communityin that particular area.
(22:52):
So they actually pair theseNavajo ceremonies along with
Western treatments to be alittle bit more sensitive to
some of the patients that theysupport.
There's also a hospital in NewYork.
New York is a city of manydifferent people coming from all
over the world immigrants, andso this Bellevue Hospital
(23:12):
actually integrates some Tibetanmedicine practices and some of
their treatment sort of thingsthat they do in terms of
meditation, even some herbalremedies for the refugee
populations, so people that arecoming in as refugees and
personally, as someone who hascreated a skincare line as well
(23:37):
as a wellness program using someof the traditions from around
the world, what we have donewith Amplified Logic is to try
to pull together a lot of themedicinal treatments, especially
in terms of our skincareproducts.
So we look at differentingredients that have been used
medicinally on six continentsaround the world and to see what
(24:01):
has actually been effective andtime tested and used by these
different cultures and combinethem into the skincare line, and
so we have heard a lot ofpositive feedback.
Over 95% of people surveyedthat have used our products have
really seen an improvement intheir skin, and so we're getting
(24:24):
a lot of positive feedback frompeople on using some of these
traditional sort of healingresources that we combine even
into this product line, andthat's definitely something that
we're happy to see in terms ofhow it can really help people.
Speaker 1 (24:47):
Thank you so much for that and, personally speaking,
I do have medications that Ihave to take because of some of
the health conditions that Iactually have been diagnosed
with, but I also incorporate ahuge part of supplements into my
system as well, and some ofthem very same supplements have
been very beneficial to me.
(25:08):
Now I will say that yes, indeed, in fact, I have a traditional
medical team, so I have aprimary care doctor, I have an
endocrinologist, I have anephrologist to help me with
some of the health problems Ihave, but I also have a trained
nutritional functional doctorthat helps me with the
(25:31):
supplement.
So they work together andunderstand, okay.
Well, this is what one does andthis is what the other one does
.
I'm going to caution youmedicine.
(25:54):
Please ensure that thefunctional medicine doctor that
you are going to is certifiedand knows what you know, has
went through courses and hasbeen trained to do this.
There are a lot of nutritionalfunctional doctors popping up
now on the internet.
Some of them haven't evenfinished high school, but
they're actually able to go intothe field and they're actually
able to serve as nutritionalfunctional doctors.
(26:17):
So is supplements good for you?
I say because, personally, I dotake them along with my regular
medications.
They are helpful.
But once again, the functionalmedicine doctor that I see is
licensed and she's certified asa pharmacist, so that means she
studied the supplements thatshe's given and she's not just
(26:41):
willy nilly giving me things.
You have to be aware of who itis you're seeing and what
background they have, whatlicenses they have, what
experience they have.
Don't just go and say, okay,well, you know what I'm trying
this, and you don't know who orwhat you're doing, because that
(27:01):
hurts you.
So thank you very much for that, dr Tremaine.
My next question is this whatproblems can happen when modern
medicine and traditional ornative healing methods don't
agree?
I just addressed it a littlebit from the personal side, but
from the clinical side, can youaddress that for us please?
Speaker 2 (27:23):
Yeah, definitely.
I mean there could be delays intreatment when there's sort of
a clash of different culturalperspectives there.
There could be feelings of thatperson's culture or tradition
not being respected when theWestern model is sort of forced
upon them.
(27:44):
A lot of noncompliance betweensomeone who is more focused on
using their traditionalmethodologies versus the Western
medical sort of interventions.
And actually there's aninteresting case like this that
I studied in graduate school.
(28:06):
There is an ethnography writtenby Ann Fadiman about the Hmong,
which is a community that issomeone has epilepsy and they
call it a spirit possession sortof episode, when someone is
(28:38):
possessed, in their perspective,by the spirit that that could
give that someone the potentialto become a shaman or a
traditional healer.
So they don't necessarily viewlike an epileptic episode as a
negative thing from atraditional cultural perspective
, especially when thisethnography was written.
So the ethnography, which isbasically an anthropological
(29:04):
sort of description of acultural phenomenon, when this
book was written it focused on aHmong family and their clash
with a Western traditionalhospital, with their daughter
being admitted into thishospital for epilepsy and the
cultural misunderstandingsaround them wanting to use
(29:26):
traditional Hmong healingmethods in terms of her epilepsy
and even being non-compliant insome of the medications that
were prescribed to her by thedoctors in terms of treating the
epilepsy, and so there could bea lot of these issues that
(29:46):
arise when there's sort of thisconflict between the Western
modalities of doing things andmore traditional methods,
especially if it's somethingthat's really ingrained
culturally within a particulargroup.
So that's something that wecould see there being a conflict
(30:08):
.
In other ways.
I think that there could also bea complementary sort of
relationship between Westernmedical practices and some of
the traditional practices, andso I think it's important for,
for instance, for treating someof the chronic diseases like
(30:28):
hypertension and people havingto be on medication for that
chronic disease.
In addition, following somelifestyle habits that they can
change, they can actuallyimprove the outcomes of the
medication because theirlifestyle changes are actually
helping their bodies to regulatetheir blood pressure naturally
(30:52):
as well.
So I think that that isdefinitely an instance where the
traditional sort of methods cancomplement Western medicine and
, like our program in terms ofhelping people to manage chronic
diseases, we definitely promotehealthy lifestyle changes and
(31:13):
focusing on some of the teachingpeople.
No-transcript.
Speaker 1 (31:38):
And for that I say thank you very, very much,
because you're right.
I mean, and you know, we aspatients, we have a
responsibility to ourselves tohave these conversations, to
keep what Dr Jermaine has wentover during our video session
today, to keep them at the topof our mind, to use, you know,
use language.
If there's a language issue, alanguage barrier, use that to
(32:00):
overcome some of the questionsor thoughts you may have by
asking for help.
And I encourage you to get ajournal.
I mean, we've published ajournal, a personal health plan
journal, family journal but youdon't even have to purchase our
journal.
You can actually go to thedollar store and purchase a book
for $1.25.
(32:22):
Take that with you to thedoctor with your questions
already outlined so that you canhave them answered.
Because I'm going to be reallyhonest with you, healthcare
today is not healthcare.
Healthcare today is a businessand as a business, doctors sign
contracts that they have touphold.
So imagine going to a doctorand there's a language issue and
(32:45):
you don't have your questionswritten out and you don't
understand what the doctor istelling you.
You walk away frustrated andnot learning anything and not
being able to self-medicate.
You know self-care.
Take care of yourself, thatself-care issue goes right out
the window.
So be mindful of what she saidwhen she talked about you know
what happens when there's acultural issue, what happens
(33:08):
when you know, even when there'snot a culture issue, but what
happens when you go to thedoctor and you believe in taking
the herbalistic or the holisticway of doing things, but your
doctor is asking you trymedicine.
Use your voice literally, fightverbally.
(33:42):
Fight with my doctors from mymedical side and from a holistic
side to come together and saySandra's a patient, we need to
make her better, let's worktogether.
But if I hadn't opened up mymouth, it wouldn't have happened
.
They would have been at oddsbecause neither one of them
understood what each other wasdoing when all of them together
were trying to make me ahealthier patient.
Once again, be really mindfulof that.
(34:04):
Take what Dr Tremaine istelling you to heart.
Take what we've discussed todayto heart.
Use that as a stepping stoneand a guide towards getting
yourself better and making surethat you're always able to get
optimal healthcare.
It really makes a differencewhen you get better and when you
get optimal healthcare.
Optimal healthcare makes youwant to continue to go.
(34:26):
Getting better is like alayover, a temporary badge that
you put on, baggage that you puton.
We need you to get optimalhealthcare so that you can get
better and keep getting better,and keep getting better and keep
getting better.
Before I end, again, I want toremind everyone that we will be
(34:48):
having, on October 25th, oursecond annual Health and
Wellness Summit.
This is a summit where we willbe discussing 10 various health
conditions that impact ourcommunity.
It will be personal and livedexperiences that will be
discussed at this meeting At thesummit.
It will also be interactive, sowe're looking for our audience
(35:12):
to actually come and actuallyshare what they're going through
.
Actually, let us help you getthe help that you need or that
you know someone in your lifeneeds.
Let us help you get that help.
There's too many misdiagnosisand undiagnosis health
conditions in our community.
We've got to stop.
We've got to stop.
(35:34):
We each have a role to do instopping it, and so I, as well
as Choms, as well as oursponsored partners, are coming
together to help you, helpyourself.
The tickets are five dollarsand, once again, there'll be 10
speakers as well as a number ofvendors, if you are a vendor and
(35:54):
you're in the STEAM fieldscience, technology, engineering
, art and math.
Please reach out to me to seehow you can become a vendor.
So, without further ado, beforeI end this session today, dr
Tremaine, can you give us threethoughts that you want us to all
walk away with that help usbecome our best cultural health
(36:18):
care proponent for ourselves.
Speaker 2 (36:23):
Yeah, I think one of the main things is to stay sort
of inquisitive within sort ofthe health care space.
As I mentioned before, askingquestions is important of your
providers.
Before, asking questions isimportant of your providers, I
think you know they're trainedin a very specific way, and so
it's important to getclarification on issues that you
(36:45):
don't understand so that youcan advocate for yourself.
So, stay inquisitive.
Also, focus on self-care, whichis what we do, is we help
people to focus on self-carethrough using the wellness tools
that we create and also thewellness resources, and so that
(37:07):
means it's taking time foryourself to de-stress, to relax
and also even to get theinformation that you might need
to better take care of yourself,and that's where we provide our
digital health resource, healthand Wellness Academy, to do
that.
And then I think the thirdthing I would say is to just
(37:43):
really take time to reflect onsome of the things that we've
talked about, and just take timeto think about how you can
implement some of these thingsin your own life in terms of
your healthcare visits, in termsof taking care and being more
mindful of your own wellness.
I think it's just important forus to take time sometimes to
reflect, and we're alwaysconstantly distracted in this
digital world with things goingon and information overload, and
(38:06):
it's not often that people justtake time to reflect and think
about how they can betterthemselves and focus more on
self-care.
Speaker 1 (38:16):
You know.
Once again, I say thank you fortaking the time today to speak
with us, thank you for showing.
You know it's good when youknow we have clinicians that and
providers that say I care, Ireally do care.
But it means so much to us thatare going through the patient
experience whether it'spersonally or whether it's
(38:36):
someone in our family when wehave clinicians that actually
step up and say that they carebut also, more importantly, show
us you care, show us that youcare.
So, and you're one of thosethat have shown us that you care
.
You know, sandra, there areoptions and you're right, A lot
(38:57):
of people in our community don'trealize those options, don't
realize those resources.
But I'm here.
I want people to know that I'mhere.
I'm showing my face, I'mshowing my name, I'm showing
everything so that people whoare like you know what?
But I really want to live thisholistic lifestyle, truly want
to live this holistic lifestyleor add it to, like I did add it
(39:19):
to my traditional healthcare.
I really want to do this.
I just need to know who I canturn to.
You actually talk, to talk andyou walk the walk and together
we as a patient, I know myself,I so appreciate the care and
concern that you show for notjust our community, but for all
(39:40):
communities.
Before I close, what I do wantto do is ask you if you can tell
everyone your contactinformation.
Speaker 2 (39:51):
Yes, so our products and programs can be reached and
found on our website, which isanthrospacom.
That's A-N-T-H-R-O-S-P-Acom, soanthrospacom, you can find us
on our website and also you cancontact us if you'd like to
(40:15):
submit an inquiry.
You can always get in contactwith me by submitting the
contact form on anthrospacom.
One of the things that we justactually re-offered is coaching
services personal coachingservices in addition to our
wellness academy, our digitalhealth academy.
So that is something that is aprogram that can be purchased
(40:39):
also through our website.
So all of our plans andservices and products.
I launched last year a book aswell to help people to relax and
be stressed, which is calledMindfulness Inspired.
It's a coloring book foreveryone to unlock their
creativity and also to relax andrelieve anxiety.
That is available on Amazon.
(41:01):
So you can find that on Amazonas well as our website.
Speaker 1 (41:08):
And are you on any social?
I know you are, but what areyour social media handles that
people can find you on?
Speaker 2 (41:15):
So we are primarily on Instagram and Facebook.
So for Instagram our socialmedia handle would be at Natural
Beauty Anthro Spa.
So that's at Natural BeautyAnthro Spa.
For Instagram and Facebook, youcan just look up Anthro Spa
Logic on Facebook and you'llfind our Facebook page there.
Speaker 1 (41:40):
Okay, so so I thank you so very, very much for that
and for those of you that arelooking today, that are
listening and are LinkedIn fans,she's also on LinkedIn.
So, under LinkedIn, what isyour social media handle on
LinkedIn?
Speaker 2 (41:56):
So you can just find me at Dr Tremaine Butler on
LinkedIn, and I'd be happy toconnect with anyone on LinkedIn
as well, and I can also becontacted on LinkedIn.
Speaker 1 (42:10):
And so for those of you that are listening, whether
you know, maybe you heard thisand you're like I really want to
speak to her, but I just reallydidn't get her information
Please reach out to me and sayhey, sandra, can you send me her
information?
I love to talk to her, love tospeak with her.
Could you send me herinformation?
And by all means, I will sendyou her information so that you
(42:33):
have it, because patientexperience is nothing if we
don't use the model that Ialways say, which is each one
reach one, teach one.
So, if you don't have herinformation and you need it,
please reach out and I'll makesure you get it.
With that being said, I want togo ahead and end today's
(42:54):
discussion on speaking withSandra L, the Patient Experience
Podcast.
I also want to remind everyonebe kind always.
It's free, it doesn't cost youa thing and you'll never know
what you're being kind tosomeone during the time that
(43:14):
you're being kind to them meansto them, and you might be like
well, sandra, some people arejust rude.
Why should I be nice to them?
Because perhaps you being niceto them will bring them back to
the reality and being kind tothem will bring them back to the
reality that they need to bebrought back to, which is that
their behavior is unacceptable,but don't let their behavior
(43:37):
stop you from being kind.
Be kind always.
With that being said, everyoneenjoy the rest of your day, no
matter whether you're listeningat this now, which is 12 o'clock
PM on Friday, the 8th of August, or whether you're listening to
this in the future.
Whatever your day is, pleaseenjoy the rest of your day.
(43:58):
Thanks, dr Tremaine.
I appreciate you.
Thank you, sandra.
Good day everyone and thank you so very, very much
for joining us once again andspeaking with Sandra L.
This is all about the patientexperience, and the patient
experience a lot of timesincludes the patients, of course
, because we, as patients, we'rethe key factor.
When we have providers workingwith us, we are the key factor
(00:32):
and we need to remember thatwhen it comes down to that power
structure, that that allimportant tool that we have,
which is our voice, it needs tobe used Because we do have
providers, clinicians, who theyreally want to help us.
They want to be able to help usto make sure that we're living
our best lives, that we'rereceiving the optimal healthcare
(00:56):
that we need to receive, and sothey're doing their all to make
sure that patients are treatedas that key factor.
Because, hey, really, withoutus, how could they do their work
right?
They're in the business totreat patients, but if we don't
go to them and we don't ask themand we rely so much on Dr,
(01:18):
google and Mr Firefox, I praypeople please stop using it.
And I understand you knowyou're like well, sandra, when I
go to the doctor.
Please stop using it.
And I understand you knowyou're like well, sandra, when I
go to the doctor, um, they'reusing it.
Well, yeah, they may be usingit, but they know what is a
valid source, what's a reliablesource, what's a factual source.
They know that 90 percent ofthe times and and I'm giving 90
(01:43):
percent of the times and youmight be like Sandra, that's way
too high, no, it couldn't bethat much.
But there are a large amount ofpeople who go on Facebook or
not, I'm not even gonna sayFacebook go on the internet and
they look for Dr, google andthey go to Mr Firefox and many
of the other, you know, centersthat they can go to to find out
(02:05):
information, not realizing thatthe information that's being put
into the system is not factual,not realizing that, hey,
there's options for me that Ican.
If I don't like a traditionaldoctor, I can go to what's
classified as a non-traditionaldoctor I call them the
traditional doctors as well butthere are options, and so we
(02:30):
have to start relying on what'sfactual, what's data, who can
help me?
And the number one person thatcan help any of us are our
doctors.
So this podcast is not to bashthe doctors and not to say, hey,
the patient experience, I'mgoing to call and I'm going to
complain, or I'm going tocomplain because this is not
(02:53):
what I'm feeling is not right.
That's not this type of show,that's not this type of podcast.
This type of podcast is to helppatients and when I say
patients, I'm also talking aboutthe patient network, such as
caregivers, family, friends,community to help them, to help
(03:15):
us to get the best healthcarethat we can get, to learn how to
look for what's true and what'snot true, to tear down some of
these barriers that we put upwhen it comes down to going to
doctors, and to help us findproviders who care about us, who
are like you know what.
I want to actually share mythoughts because I care and
(03:36):
there's some things thatpatients need to do that they
aren't doing, and that's whatthis space is for.
It's for us to actually get onthat track of being patients
that are doing our part andbeing responsible for receiving
that better healthcare or thatbest healthcare.
So today with us I have a lovelyDr Tremaine I'm not going to
(04:00):
tell her whole name so she cando that when she introduces
herself but we had a lovely DrTremaine, butler DeLong.
I said I wasn't saying it, butI did.
I'm going to let her go aheadand tell you what she needs you
(04:24):
to know when it comes down towhat, once again, is so wrongly
classified as non-traditionalhealth care.
So, without further ado, drTremaine, can you please go
ahead and introduce yourself?
Speaker 2 (04:39):
Yes, hello.
My name is Dr TremaineButler-DeLong and I am a
cultural anthropologist as wellas a Mayo Clinic certified
wellness coach.
I'm also founder and CEO ofAnthroSpaLogic LLC, which is a
holistic health and lifestylewellness brand and company, and
(05:02):
we help people feel betterinside and out by developing
wellness tools and innovativewellness solutions that are
holistic and based on traditionsfrom around the world, and so I
have infused sort of all of ourwellness tools and solutions
with the science of anthropologyand relying on my background in
(05:26):
cultural anthropology.
I've taught for over 20 yearsas an adjunct professor in the
social sciences on varioustopics in anthropology and
sociology, including differentcultural topics like Native
American cultures, africancultures, latin American
cultures, as well as in theMasters of Public Policy program
(05:50):
, research methods as well.
Most recently, I taught at CaseWestern University and the
entrepreneurship programdeveloped a course on
sustainable entrepreneurship forthe Weatherhead School of
Management.
So I basically used my academicbackground and a lot of the
(06:11):
research that I've done over theyears on culture to apply to my
business, which really focuseson using some of the holistic
wisdom to develop these tools tohelp us feel better both inside
and out.
We started with our clean beautyline, so I developed the 100%
natural, clean beauty skincareline, which combines ingredients
(06:35):
from six continents around theworld, all natural ingredients
that have been used medicinallyand holistically to improve
one's skin without any harshchemicals.
And I was really inspired to dothis because I'm also a busy
mom of four and one of thethings that I like to do is to
(06:56):
go to spas to rejuvenate myself,and I found that there weren't
a lot of all natural productsthat were really effective and
really gave me the anti-agingeffects that I really wanted,
and so I developed or decided todevelop my own skincare
products and using this idea ofanthropology and the science of
(07:18):
anthropology as well.
And so now you know we havethat product line, but we also
just launched a digital wellnessacademy, which is an online
subscription based program thatgives people the tools and
resources and helps them reallyto create a roadmap to their own
wellness, to help to preventchronic diseases, to reach their
(07:41):
wellness goals, chronicdiseases to reach their wellness
goals.
We really want to help peopleto improve their nutrition and
fitness levels because,ultimately, this will help to
prevent or manage chronicdiseases like obesity and some
of the related things that comealong with that, like
hypertension and diabetes thatpeople may be suffering from,
(08:03):
and so I became certified as awellness coach by the Mayo
Clinic to really provide peoplewith a more holistic wellness
experience and to sort of createan opportunity to give them the
tools that they could use toimprove their overall wellness
and health and well-being.
So we have the Digital WellnessAcademy.
(08:25):
It's really designed for peopleover 40 who want to get their
energy and vitality back, helpsthem to teach them the right
combinations to eat in terms offoods, to boost their metabolism
as well as to reach theirwellness goals in terms of their
energy and reduce your stresslevels as well.
(08:47):
So that's the Metabolic RenewalWellness Program.
And then the third thing we dois we work with organizations
who want to start their ownwellness initiatives.
So we do that throughconsulting as well as through
workshops that I've developedthat I will provide at different
organizational events as wellas corporate offices, and so one
(09:12):
of the consulting clients thatwe've worked with is the
University of Illinois, and I'vedone a lot of work with a
colleague there who's a dean atthe College of Medicine.
Colleague there, who's a deanat the College of Medicine, she
developed a youth wellnessinitiative that was funded by
the MacArthur Foundation and theNational Science Foundation.
So we helped train youth ascommunity health workers.
(09:36):
I developed a lot of curriculumaround that for the youth to go
out into their community and beresources to help them navigate
the healthcare system andimprove their health outcomes
overall.
So we train the youth age 16 to24 to be community health
workers and also developwellness centers to put in CPS
(09:56):
Chicago Public Schools.
So we put two wellness centersin the schools as well, as we're
currently working on a cookbooktogether that will focus on
using food in a medicinal way tohelp to prevent chronic
diseases.
So those are some of thedifferent things that I've been
(10:17):
focused on.
From my for-profit side, Irecently launched a nonprofit
called Transform a Well, whichis a 501c3.
And the nonprofit is reallyfocused on outreach and
education in underservedcommunities about healthy
lifestyle changes they can maketo prevent chronic diseases like
(10:38):
cancer, obesity, hypertension,diabetes.
So we do a lot of outreach inchurches, schools, local
organizations.
We partner with them and teachpeople about changes they can
make.
That can make a big difference.
Speaker 1 (10:57):
See all this and one beautiful Black queen and more.
I'm going to say this once andI'm going to repeat it at the
end she is also a partner withChalmers Many Helps Foundation
in the upcoming October 25thwellness summit that we will be
(11:20):
having on the West side ofChicago.
So if you're in Chicago and you, like you know, I want to know
more about the summit, I want toknow how I can participate,
what I can do.
We actually topped our listthis week with 10 different
speakers, so we have 10different speakers that will be
(11:40):
speaking on everything that wedon't know about our community
and health conditions that areravaging through our communities
in ways that we can actuallybenefit.
You can actually benefityourself by learning about this
information.
So we topped out at 10 speakersand now we're looking for
vendors.
(12:01):
So if you're a vendor andyou're in the STEAM fields and
so when you say STEAM fields,what is STEAM fields, sandra?
Science, technology,engineering, art or math If
you're in any one of thosefields and you have a service or
you have a product that you'retrying to get people to know
(12:23):
about, what I would suggest youdo is actually outreach me and
say, hey, sandra, I'm reallyinterested.
How can I get involved or howcan I be a vendor at that space
before the vendor spots fill upas well?
So, without further ado, I'mgoing to go ahead and start
asking Dr Tremaine somequestions, but, once again,
(12:44):
chalms is dedicated to makingsure our community learns what
we need to learn and understandwhat we need to understand when
it comes down to health care.
Chalms Many Health Foundation isnot is not a medical provider.
We are a health care resourceand research nonprofit.
(13:07):
What we do ask you to do is, ifyou have a question, once again
, skip Dr Google and Mr Firefoxand go to your provider.
Dr Tremaine is a provider.
However, she's not in theclinical space.
She could be very, very helpfulfor you to have a relationship
(13:28):
with and as far as learning whatyou can do culturally and
learning what you can do, youknow, with your body and through
exercise and through eatingdirectly, but she's not your
primary care doctor.
Reach out to your primary caredoctor, start having these
conversations and start askingabout the things that you're
hearing on the podcast so thatthey can actually answer those
(13:51):
questions for you.
But, as a disclaimer, do nottake our information that we're
discussing and use it as yourreplacement to talk to your
doctor.
Please, please, please, beencouraged, empowered and
engaged in your own health careand speak to your doctors.
(14:12):
Dr Jermaine, let's get to thegood stuff.
How?
does speaking differentlanguages or having different
ways of talking cause problemsin getting good health care.
Speaker 2 (14:26):
Well, that can cause several issues actually, and
it's interesting because itcould be a whole research area
of study for someone who'sinterested in linguistic
anthropology and I was actuallytrained in the four fields of
anthropology, even though I'm acultural anthropologist, and
linguistic anthropology is oneof those subfields and it would
(14:49):
be a really interesting issue tolook at how language affects
sort of these relationships andsome of these communication
problems in healthcare.
It can definitely lead to a lotof issues and one could be just
misdiagnosis based onmisunderstandings between the
provider and the person who'strying to describe their
(15:12):
symptoms.
Also it can foster a lack oftrust.
If your provider doesn't speakthe language that you speak,
then it could not make someonevery confident in their
recommendations because that sothat trust factor could be
affected if there's a languagebarrier there, and also it can
(15:35):
provide a poor follow-throughfor the person who's seeing the
doctor.
The patient may not understandcompletely the instructions for
the medications that they'resupposed to take and so they may
not be as compliant with thosemedications because this
language barrier exists in termsof the instructions that are
(15:58):
given to them after they seetheir provider.
And it's interesting becausethis actually affects quite a
few people, in fact affectsquite a few people.
In fact, many people areconsidered limited in their
English proficiency and it canlead to poor health outcomes and
(16:20):
people are less likely toactually visit the doctor.
Actually, I mean, there arestatistics that are saying that
people prefer not to go to thedoctor at all if like 86% of
people if they're not sufficientin English and they're not able
to understand their providers.
(16:41):
So there can be a lot ofconfusion.
You know that's caused betweenthe provider and the patient in
those instances and, accordingto Nurse Journal, 49% of
patients with language barriersactually reported physical harm
and 47% experienced moderate totemporary harm, and so these are
(17:05):
real outcomes that people areexperiencing due to
miscommunication within thatsort of space.
Speaker 1 (17:14):
Thank you so much for answering that question.
You know, and that's very, verytrue, a lot of times when you
go to the doctor and they'rereally not understanding you,
it's hard for a patient to goback to that doctor, right?
And so, instead of them goingand seeking out another doctor,
they just say I don't want toget healthcare at all, I don't
(17:36):
have time for this.
Or you know, this doctor toldme this, and a lot of times
doctors tell us things and wedon't understand it, right,
because they're not telling itto us in a language that we
understand and so we reallydon't understand it.
So thank you so much foraddressing that point, because
it is important for us to knowand one of the things as a
(17:57):
patient that you can actually doif you're at a doctor's office
and you're like you know, thisdoctor is just really not
understanding what it is I'mtalking about and is due to a
language barrier.
What it is I'm talking aboutand it's due to a language
barrier, ask the doctor is thereanyone else in your office, an
office manager or someonemedical assistant that can come
(18:24):
in with us during this visit,because I'm really not
understanding what you're saying?
Ask for that help.
Don't just sit there and say,okay, well, he's really not
understanding what I'm sayingand getting really upset because
he or she is not understandingwhat you're saying, and not ask
for help.
Normally there is someone in theoffice that can help to make
sure that you're understanding,not just hearing, because it's
important for a patient to hear,but it's equally important for
(18:48):
a patient to understand.
The key word there isunderstanding.
So if a patient hears andunderstands, they're generally
tended to do what we in thehealthcare field know as
complain.
They'll generally be compliantpatients.
But when you don't understandsomething and you don't speak up
(19:09):
because of a language barrierand you go.
But when you don't understandsomething and you don't speak up
because of a language barrierand you go home and you don't do
what you're supposed to bedoing because you might be upset
that the doctor said somethingyou really didn't understand or
you left a visit without reallyunderstanding what the doctor
was saying, that's not really.
It's actually beingnon-compliant, but it's
(19:32):
non-compliant with a reason.
It's non-compliant because youdidn't know and unfortunately,
what patients fail to realize isthat that information goes into
your notes.
Not it goes into your portal,but it also goes into your notes
and many patients don't knowthat there's a difference
between the patient portal andthe notes.
(19:52):
Your notes report everythingthat you went through at that
visit.
If you go in there and yourdoctor says, hey, did you take
the medicine?
And you're like no, and youdon't give him or her
explanation because, hey, thelanguage barrier is there, him
or her explanation because, hey,the language barrier is there.
(20:13):
What goes in your notes is thatyou are a bad patient.
You don't follow directions.
I mean all types of negativethings get into your notes and
that follows you from doctor todoctor.
So it's really harmful for you.
So if you're going to a doctorand you just don't understand
what they're telling you youhear it but you don't understand
ask for some help in the office, maybe an office manager,
(20:39):
medical assistant, ask for themto come into the visit to ensure
that you understand whatthey're talking about.
If you don't have access tohaving someone else go with you
to the doctor's office talkingabout, if you don't have access
to having someone else go withyou to the doctor's office.
But whatever you do, do not letlanguage that.
You just heard it from a seniorsubject matter expert.
(21:00):
What can happen when you letlanguage interfere and serve as
a barrier to you truly receivingoptimal healthcare by following
the information that yourdoctor is giving you.
Speaker 2 (21:11):
Thanks, dr June.
Go ahead.
Yeah, I would also add to thattoo, just to ask questions to
doctors, because a lot of peoplemight feel intimidated to ask
questions about particularrecommendations they might give,
particular medications theymight be prescribing.
I would just say to definitelyask questions, especially if
(21:36):
they're something that you don'tunderstand, because doctors,
you know, trained in medicine,they're always using a lot of
jargon and the lay person maynot understand a lot of that
jargon.
And this is not even this issomeone who could be proficient
in English but just notunderstanding a lot of that
jargon.
And this is not even this issomeone who could be proficient
in English but just notunderstanding a lot of the
jargon.
And so definitely it'simportant to ask questions and
(21:57):
get clarification from thedoctor about, you know, maybe a
diagnosis or medication options,even because there are always
other options in terms ofmedications as well.
So I always ask aboutparticular medications and side
effects.
Speaker 1 (22:15):
Thank you so much, and that ties into that language
barrier.
So thank you so much.
My next question to you is thiscan you give three examples of
hospitals or doctors usingcultural traditions to help
people feel better or helppatients feel better?
Speaker 2 (22:31):
Yeah, so there's an interesting case the University
of New Mexico Hospital actuallyoffers traditional Navajo
healing ceremonies and so thatkind of places.
You know culture in the centerand then looks at the context of
the Native American communityin that particular area.
(22:52):
So they actually pair theseNavajo ceremonies along with
Western treatments to be alittle bit more sensitive to
some of the patients that theysupport.
There's also a hospital in NewYork.
New York is a city of manydifferent people coming from all
over the world immigrants, andso this Bellevue Hospital
(23:12):
actually integrates some Tibetanmedicine practices and some of
their treatment sort of thingsthat they do in terms of
meditation, even some herbalremedies for the refugee
populations, so people that arecoming in as refugees and
personally, as someone who hascreated a skincare line as well
(23:37):
as a wellness program using someof the traditions from around
the world, what we have donewith Amplified Logic is to try
to pull together a lot of themedicinal treatments, especially
in terms of our skincareproducts.
So we look at differentingredients that have been used
medicinally on six continentsaround the world and to see what
(24:01):
has actually been effective andtime tested and used by these
different cultures and combinethem into the skincare line, and
so we have heard a lot ofpositive feedback.
Over 95% of people surveyedthat have used our products have
really seen an improvement intheir skin, and so we're getting
(24:24):
a lot of positive feedback frompeople on using some of these
traditional sort of healingresources that we combine even
into this product line, andthat's definitely something that
we're happy to see in terms ofhow it can really help people.
Speaker 1 (24:47):
Thank you so much for that and, personally speaking,
I do have medications that Ihave to take because of some of
the health conditions that Iactually have been diagnosed
with, but I also incorporate ahuge part of supplements into my
system as well, and some ofthem very same supplements have
been very beneficial to me.
(25:08):
Now I will say that yes, indeed, in fact, I have a traditional
medical team, so I have aprimary care doctor, I have an
endocrinologist, I have anephrologist to help me with
some of the health problems Ihave, but I also have a trained
nutritional functional doctorthat helps me with the
(25:31):
supplement.
So they work together andunderstand, okay.
Well, this is what one does andthis is what the other one does
.
I'm going to caution youmedicine.
(25:54):
Please ensure that thefunctional medicine doctor that
you are going to is certifiedand knows what you know, has
went through courses and hasbeen trained to do this.
There are a lot of nutritionalfunctional doctors popping up
now on the internet.
Some of them haven't evenfinished high school, but
they're actually able to go intothe field and they're actually
able to serve as nutritionalfunctional doctors.
(26:17):
So is supplements good for you?
I say because, personally, I dotake them along with my regular
medications.
They are helpful.
But once again, the functionalmedicine doctor that I see is
licensed and she's certified asa pharmacist, so that means she
studied the supplements thatshe's given and she's not just
(26:41):
willy nilly giving me things.
You have to be aware of who itis you're seeing and what
background they have, whatlicenses they have, what
experience they have.
Don't just go and say, okay,well, you know what I'm trying
this, and you don't know who orwhat you're doing, because that
(27:01):
hurts you.
So thank you very much for that, dr Tremaine.
My next question is this whatproblems can happen when modern
medicine and traditional ornative healing methods don't
agree?
I just addressed it a littlebit from the personal side, but
from the clinical side, can youaddress that for us please?
Speaker 2 (27:23):
Yeah, definitely.
I mean there could be delays intreatment when there's sort of
a clash of different culturalperspectives there.
There could be feelings of thatperson's culture or tradition
not being respected when theWestern model is sort of forced
upon them.
(27:44):
A lot of noncompliance betweensomeone who is more focused on
using their traditionalmethodologies versus the Western
medical sort of interventions.
And actually there's aninteresting case like this that
I studied in graduate school.
(28:06):
There is an ethnography writtenby Ann Fadiman about the Hmong,
which is a community that issomeone has epilepsy and they
call it a spirit possession sortof episode, when someone is
(28:38):
possessed, in their perspective,by the spirit that that could
give that someone the potentialto become a shaman or a
traditional healer.
So they don't necessarily viewlike an epileptic episode as a
negative thing from atraditional cultural perspective
, especially when thisethnography was written.
So the ethnography, which isbasically an anthropological
(29:04):
sort of description of acultural phenomenon, when this
book was written it focused on aHmong family and their clash
with a Western traditionalhospital, with their daughter
being admitted into thishospital for epilepsy and the
cultural misunderstandingsaround them wanting to use
(29:26):
traditional Hmong healingmethods in terms of her epilepsy
and even being non-compliant insome of the medications that
were prescribed to her by thedoctors in terms of treating the
epilepsy, and so there could bea lot of these issues that
(29:46):
arise when there's sort of thisconflict between the Western
modalities of doing things andmore traditional methods,
especially if it's somethingthat's really ingrained
culturally within a particulargroup.
So that's something that wecould see there being a conflict
(30:08):
.
In other ways.
I think that there could also bea complementary sort of
relationship between Westernmedical practices and some of
the traditional practices, andso I think it's important for,
for instance, for treating someof the chronic diseases like
(30:28):
hypertension and people havingto be on medication for that
chronic disease.
In addition, following somelifestyle habits that they can
change, they can actuallyimprove the outcomes of the
medication because theirlifestyle changes are actually
helping their bodies to regulatetheir blood pressure naturally
(30:52):
as well.
So I think that that isdefinitely an instance where the
traditional sort of methods cancomplement Western medicine and
, like our program in terms ofhelping people to manage chronic
diseases, we definitely promotehealthy lifestyle changes and
(31:13):
focusing on some of the teachingpeople.
No-transcript.
Speaker 1 (31:38):
And for that I say thank you very, very much,
because you're right.
I mean, and you know, we aspatients, we have a
responsibility to ourselves tohave these conversations, to
keep what Dr Jermaine has wentover during our video session
today, to keep them at the topof our mind, to use, you know,
use language.
If there's a language issue, alanguage barrier, use that to
(32:00):
overcome some of the questionsor thoughts you may have by
asking for help.
And I encourage you to get ajournal.
I mean, we've published ajournal, a personal health plan
journal, family journal but youdon't even have to purchase our
journal.
You can actually go to thedollar store and purchase a book
for $1.25.
(32:22):
Take that with you to thedoctor with your questions
already outlined so that you canhave them answered.
Because I'm going to be reallyhonest with you, healthcare
today is not healthcare.
Healthcare today is a businessand as a business, doctors sign
contracts that they have touphold.
So imagine going to a doctorand there's a language issue and
(32:45):
you don't have your questionswritten out and you don't
understand what the doctor istelling you.
You walk away frustrated andnot learning anything and not
being able to self-medicate.
You know self-care.
Take care of yourself, thatself-care issue goes right out
the window.
So be mindful of what she saidwhen she talked about you know
what happens when there's acultural issue, what happens
(33:08):
when you know, even when there'snot a culture issue, but what
happens when you go to thedoctor and you believe in taking
the herbalistic or the holisticway of doing things, but your
doctor is asking you trymedicine.
Use your voice literally, fightverbally.
(33:42):
Fight with my doctors from mymedical side and from a holistic
side to come together and saySandra's a patient, we need to
make her better, let's worktogether.
But if I hadn't opened up mymouth, it wouldn't have happened
.
They would have been at oddsbecause neither one of them
understood what each other wasdoing when all of them together
were trying to make me ahealthier patient.
Once again, be really mindfulof that.
(34:04):
Take what Dr Tremaine istelling you to heart.
Take what we've discussed todayto heart.
Use that as a stepping stoneand a guide towards getting
yourself better and making surethat you're always able to get
optimal healthcare.
It really makes a differencewhen you get better and when you
get optimal healthcare.
Optimal healthcare makes youwant to continue to go.
(34:26):
Getting better is like alayover, a temporary badge that
you put on, baggage that you puton.
We need you to get optimalhealthcare so that you can get
better and keep getting better,and keep getting better and keep
getting better.
Before I end, again, I want toremind everyone that we will be
(34:48):
having, on October 25th, oursecond annual Health and
Wellness Summit.
This is a summit where we willbe discussing 10 various health
conditions that impact ourcommunity.
It will be personal and livedexperiences that will be
discussed at this meeting At thesummit.
It will also be interactive, sowe're looking for our audience
(35:12):
to actually come and actuallyshare what they're going through
.
Actually, let us help you getthe help that you need or that
you know someone in your lifeneeds.
Let us help you get that help.
There's too many misdiagnosisand undiagnosis health
conditions in our community.
We've got to stop.
We've got to stop.
(35:34):
We each have a role to do instopping it, and so I, as well
as Choms, as well as oursponsored partners, are coming
together to help you, helpyourself.
The tickets are five dollarsand, once again, there'll be 10
speakers as well as a number ofvendors, if you are a vendor and
(35:54):
you're in the STEAM fieldscience, technology, engineering
, art and math.
Please reach out to me to seehow you can become a vendor.
So, without further ado, beforeI end this session today, dr
Tremaine, can you give us threethoughts that you want us to all
walk away with that help usbecome our best cultural health
(36:18):
care proponent for ourselves.
Speaker 2 (36:23):
Yeah, I think one of the main things is to stay sort
of inquisitive within sort ofthe health care space.
As I mentioned before, askingquestions is important of your
providers.
Before, asking questions isimportant of your providers, I
think you know they're trainedin a very specific way, and so
it's important to getclarification on issues that you
(36:45):
don't understand so that youcan advocate for yourself.
So, stay inquisitive.
Also, focus on self-care, whichis what we do, is we help
people to focus on self-carethrough using the wellness tools
that we create and also thewellness resources, and so that
(37:07):
means it's taking time foryourself to de-stress, to relax
and also even to get theinformation that you might need
to better take care of yourself,and that's where we provide our
digital health resource, healthand Wellness Academy, to do
that.
And then I think the thirdthing I would say is to just
(37:43):
really take time to reflect onsome of the things that we've
talked about, and just take timeto think about how you can
implement some of these thingsin your own life in terms of
your healthcare visits, in termsof taking care and being more
mindful of your own wellness.
I think it's just important forus to take time sometimes to
reflect, and we're alwaysconstantly distracted in this
digital world with things goingon and information overload, and
(38:06):
it's not often that people justtake time to reflect and think
about how they can betterthemselves and focus more on
self-care.
Speaker 1 (38:16):
You know.
Once again, I say thank you fortaking the time today to speak
with us, thank you for showing.
You know it's good when youknow we have clinicians that and
providers that say I care, Ireally do care.
But it means so much to us thatare going through the patient
experience whether it'spersonally or whether it's
(38:36):
someone in our family when wehave clinicians that actually
step up and say that they carebut also, more importantly, show
us you care, show us that youcare.
So, and you're one of thosethat have shown us that you care
.
You know, sandra, there areoptions and you're right, A lot
(38:57):
of people in our community don'trealize those options, don't
realize those resources.
But I'm here.
I want people to know that I'mhere.
I'm showing my face, I'mshowing my name, I'm showing
everything so that people whoare like you know what?
But I really want to live thisholistic lifestyle, truly want
to live this holistic lifestyleor add it to, like I did add it
(39:19):
to my traditional healthcare.
I really want to do this.
I just need to know who I canturn to.
You actually talk, to talk andyou walk the walk and together
we as a patient, I know myself,I so appreciate the care and
concern that you show for notjust our community, but for all
(39:40):
communities.
Before I close, what I do wantto do is ask you if you can tell
everyone your contactinformation.
Speaker 2 (39:51):
Yes, so our products and programs can be reached and
found on our website, which isanthrospacom.
That's A-N-T-H-R-O-S-P-Acom, soanthrospacom, you can find us
on our website and also you cancontact us if you'd like to
(40:15):
submit an inquiry.
You can always get in contactwith me by submitting the
contact form on anthrospacom.
One of the things that we justactually re-offered is coaching
services personal coachingservices in addition to our
wellness academy, our digitalhealth academy.
So that is something that is aprogram that can be purchased
(40:39):
also through our website.
So all of our plans andservices and products.
I launched last year a book aswell to help people to relax and
be stressed, which is calledMindfulness Inspired.
It's a coloring book foreveryone to unlock their
creativity and also to relax andrelieve anxiety.
That is available on Amazon.
(41:01):
So you can find that on Amazonas well as our website.
Speaker 1 (41:08):
And are you on any social?
I know you are, but what areyour social media handles that
people can find you on?
Speaker 2 (41:15):
So we are primarily on Instagram and Facebook.
So for Instagram our socialmedia handle would be at Natural
Beauty Anthro Spa.
So that's at Natural BeautyAnthro Spa.
For Instagram and Facebook, youcan just look up Anthro Spa
Logic on Facebook and you'llfind our Facebook page there.
Speaker 1 (41:40):
Okay, so so I thank you so very, very much for that
and for those of you that arelooking today, that are
listening and are LinkedIn fans,she's also on LinkedIn.
So, under LinkedIn, what isyour social media handle on
LinkedIn?
Speaker 2 (41:56):
So you can just find me at Dr Tremaine Butler on
LinkedIn, and I'd be happy toconnect with anyone on LinkedIn
as well, and I can also becontacted on LinkedIn.
Speaker 1 (42:10):
And so for those of you that are listening, whether
you know, maybe you heard thisand you're like I really want to
speak to her, but I just reallydidn't get her information
Please reach out to me and sayhey, sandra, can you send me her
information?
I love to talk to her, love tospeak with her.
Could you send me herinformation?
And by all means, I will sendyou her information so that you
(42:33):
have it, because patientexperience is nothing if we
don't use the model that Ialways say, which is each one
reach one, teach one.
So, if you don't have herinformation and you need it,
please reach out and I'll makesure you get it.
With that being said, I want togo ahead and end today's
(42:54):
discussion on speaking withSandra L, the Patient Experience
Podcast.
I also want to remind everyonebe kind always.
It's free, it doesn't cost youa thing and you'll never know
what you're being kind tosomeone during the time that
(43:14):
you're being kind to them meansto them, and you might be like
well, sandra, some people arejust rude.
Why should I be nice to them?
Because perhaps you being niceto them will bring them back to
the reality and being kind tothem will bring them back to the
reality that they need to bebrought back to, which is that
their behavior is unacceptable,but don't let their behavior
(43:37):
stop you from being kind.
Be kind always.
With that being said, everyoneenjoy the rest of your day, no
matter whether you're listeningat this now, which is 12 o'clock
PM on Friday, the 8th of August, or whether you're listening to
this in the future.
Whatever your day is, pleaseenjoy the rest of your day.
(43:58):
Thanks, dr Tremaine.
I appreciate you.
Thank you, sandra.
Popular Podcasts
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.
The Bobby Bones Show
Listen to 'The Bobby Bones Show' by downloading the daily full replay.