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December 10, 2025 39 mins
In this episode of the Memory Makers Podcast, Russ Van Natta sits down with Creative Works Owner & President, Armando Lanuti, to unpack one of the biggest hidden challenges operators face: how to find (and fix) the real issues in your business. Armando exposes why many business owners only solve surface-level problems rather than the root issues. From weekly team pulse checks to the power of simply walking the floor, Armando shares how leaders can truly “inspect what they expect,” break intimidating problems into manageable steps, and use tools like the Five Whys to uncover what's actually holding their business back. This conversation is packed with practical, actionable insights for anyone looking to strengthen culture, empower teams, and create powerful and emotional memories through better leadership.
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