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November 1, 2023 24 mins
For this edition of the Memory Makers Podcast, host Danny Gruening & Russ Van Natta explore essential team-building principles and the art of crafting outstanding customer experiences. This topic was heavily influenced by Patrick Lencioni's "The Ideal Team Player" and "The Five Dysfunctions of a Team," where he identifies the key elements of self-awareness, trust, healthy conflict, commitment, accountability, and results drive team success.
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