Ep. 56 - High Impact Communication Tips From A Hostage Negotiator, Scott Harvey

In this episode of the Memory Makers Podcast, Russ Van Natta welcomes Scott Harvey, a former FBI-trained hostage negotiator turned communication expert to share high impact communication tips. Scott shares compelling stories from his law enforcement career, offering invaluable lessons on the importance of effective communication. He reveals how clear, empathetic communication can prevent small issues from escalating, both in the workplace and with customers. Whether you’re managing a team or interacting with guests at your family entertainment center, Scott’s insights will help you navigate challenges and create stronger, more positive connections.