Ep. 91 - Want a Better Business? Tell Better Stories! featuring Scott Harvey

In this timely episode of the Memory Makers Podcast, Russ is joined by keynote speaker, author, and communication expert Scott Harvey to explore how storytelling creates unforgettable guest experiences in the family entertainment industry. Together, they unpack the primal impact of stories, how they shape culture, and why your team—and your guests—need to feel like part of a meaningful narrative. Scott shares insights from his decades of experience, including his work as a former FBI trained hostage negotiator, and explains how crafting and owning your business story builds loyalty, boosts employee engagement, and fosters emotional connections. With real-world examples from Stars and Strikes and insights on leadership, communication, and culture, this episode is a masterclass in using story to elevate your brand and your team.