MIKE'd UP MARCHEV | Travmarket Media Network
Mike'd Up Marchev is your five minute practical business coaching podcast. Get in and out quickly with an actionable snippet of common sense business advice for your travel agency.
Episodes
Two recent incidents served as "wake-up" calls to me. I was bracing myself to soon be the recipient of two instances es of negative customer service behavior. In both cases I was wrong ... very wrong. Known for an upbeat and proactive person, I was disappointed in myself for entertaining these two opportunities in such a poor fashion. I promised myself to do better moving forward. Take a listen.
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As a certified Ironman Triathlete, I have been asked to share my thoughts on introducing a daily "activity" schedule to the citizens of Cooperstown, NY. The powers that be at The Clark Gym contacted me last week to speak for the second time. I agreed and decided to flip the expected script. Want to learn more? Listen to today's podcast episode.
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River cruising in Europe is alive and well as indicated by Celebrity's recent entry into the fray. The future looks bright and Alex Pinelo sheds nothing but a positive light on things to come. Take a listen if you are at all interested in making more money selling travel in Europe ... and beyond.
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Today's reminder has to do with your outgoing communications. The fact that you do not receive an immediate response does not necessarily mean that you are being "Ghosted," or totally ignored. The ball remains in your court if you want to connect with your intended audience. Today's message will support the importance of you remaining persistent.
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With age (call it experience) comes the tendency to forget even the most obvious things and events in our life. We all could use a little help, and in today's episode you are about to receive just that ... a little help. Introducing the "Memory Jogger" as a tool to stimulate your thinking when your goal is to recharge your selling activities. Here is a list of 80 "possibilities" which may be due for a little rejuvenation. Take a li...
Make no mistake about it, first impressions set the table for what is to come. They are very important and should never be taken for granted. However, it is the last impression that people will remember you by. Work on your opening impression and then fine tune your closer. Take a listen to today's there examples.
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A recent trip to the baseball Hall of Fame in Cooperstown New York helped me focus on today's subject matter. In short, that is becoming the best in the business.
Out of the millions of young men, and women, who are introduced to the sport of baseball at a very young age, only a very few have plaques hanging on the walls in Cooperstown. I found myself asking that exact question, how do you get to the wall? The answer pure and simpl...
Today's message comes from a recent conversation I had with an old friend of mine during a visit to our home after 35 years of absence. We had much to catch up with but one particular topic caught my attention and I wanted to share it with you today. The bottom line is to focus and concentrate on the topic at hand. As many things as you can do, your client is usually concerned on a narrow subject matter. Take a listen to today's pr...
In today's episode, I will remind you of two truths prior to introducing the concept known as "flipping." Fact: We all have a tendency to mirror the behavior before us.
Fact: We all have a tendency to behaving less than squared-away at times.
Flipping: When confronted with negative input and poor manners, we take it upon ourselves to display the exact opposite in hope that our behavior wins out in the end. Bottom Line: Everybody wi...
Today's message is short and sweet and was brought to light again by a recent conversation in Cooperstown, NY. In this case, it was a NY Mets t-shirt that was the initiator of a fun back-and-forth conversation with a total stranger. Take a listen and you will clearly see how effective the simple t-shirt can be.
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While preparing for an upcoming Zoom Meeting, I was reviewing the Eight Buying Triggers. The first one caught my attention and I decided to share it with you. Becoming an authority figure will position you as the go-to travel professional. When you speak, people will listen. When you recommend, people will consider. When you highly suggest, people will adhere to your suggestions.
Becoming n authority figure will serve you well when...
While watching the golf tournament titled The Open, I was reminded of my three-step sales approach. Today I am going to remind you of the importance of getting yourself in position before making contact with your suspect or prospect. Then the all-important phase known as "follow-through" comes into play. The final reminder involves placing The cherry on top of the sundae. This term is called Lagniappe. Take a listen and it will all...
This is Part Four in our current series of fundamental reminders. Today I will be reminding you of the importance of "doing" and not just "knowing." Confused? Don't be. My quick interview with Jill Konrath will clarify today's point ... and then some. I'm glad you are here and I hope you will soon be doing something with your renewed sense of value.
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In Part Three of my Return To Basics Campaign, I am going to remind you of the three questions new acquaintances will be asking themselves to position you accurately. In silence, they will be asking, "Can I trust this person?" This question will be followed by, "Do they know what they are talking about?" And finally, "Do they care about me?" Knowing these three questions are passing through their heads, provides you with an opportu...
This year's NCAA College Baseball World Series Trophy went to LSU and rightfully so. In an interview with their coach before the final game, the coach was asked the secret to his success to date. Without missing a beat, he responded with, "We spend a lot of time on the fundamentals and basics of the game." BRILLIANT!.
The ball comes your way ... catch it. The pitch is a strike ... hit it. When you run, run fast. You do these things...
After a few weeks off due to illness, Mike is back with one sage advice and pertinent reminders on how to grow and maintain a thriving business. Visibility and timing are th two areas of focus today.
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Speaking to groups is an ideal way to position yourself as the "go-to" resource. The truth is that most people shy away from speaking too groups. This is a huge error as far as I am concerned.
In this episode, I will share a few tips that I feel will help you the next time you are given the opportunity to share your information with a crowd.
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In Part Three of Improving your communication skills, Miike will be focusing on the written word. It is important to remember that a written document is interpreted based on the mood of the reader and not that of the writer.
In this podcast, Mike will address nine salient points to keep in mind when communicating via the written word.
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The simple act of speaking, or talking, does not automatically infer that your message is being received and internalized. Although it is easy to poo-poo the steps involved in effective communication, I feel it is important to review some of the basics now and then.
Not knowing you personally, I am betting that you can benefit from today's reminders. You be the judge.
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This episode shares one of Mike's recordings from the past. He references Covid but the underlying message is as valid today as it ever was. Take a listen to a "Golden Oldie."
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