August 26, 2024 • 17 mins
Episode Notes:
Have you ever felt like the universe is trying to tell you that you forgot something, or there is still more you need to do?
Could our recurring dreams really be the subconscious mind, prompting us to pursue something further, like our education?
This episode of the MindWrench Podcast shares my personal journey of understanding the significance of these dreams and how one keynote speech by Dr. Alan Zimmerman ignited my passion for self-development. Discover how nontraditional education through self-help books and tapes can transform personal growth and drive lifelong learning.
We dive deep into the importance of continuous education for professionals in the collision and auto repair industry, and why industry leaders, shop owners, and employees should invest in continuous education. Drawing from over three decades of experience, I'll argue that the time and resources spent on professional development pay off in spades. Learn about the transformative power of in-person training opportunities, and how they offer fresh perspectives and renewed enthusiasm for work. Don't miss this compelling argument that ongoing education is essential for staying ahead of industry trends, improving technical skills, and enhancing customer satisfaction.
Leave with these 3 Key Takeaways:
- Continuous education is essential for staying competitive in the ever-evolving collision repair industry. By investing in ongoing learning, professionals can stay up-to-date with the latest advancements in technology, repair techniques, and industry standards.
- Lifelong learning can lead to significant personal and professional growth. By expanding their knowledge and skills, collision repair professionals can improve their job satisfaction, increase their earning potential, and contribute more effectively to their teams.
- Investing in continuous education is a wise business decision. For shop owners and managers, a well-trained and knowledgeable workforce can lead to increased efficiency, higher quality repairs, and greater customer satisfaction.
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Rick (00:00):
Have you ever had that experience of having the same
dreams repeating over and overand over again and never really
understanding why?
My dream varied a bit everytime, but the one core part was
always me walking through thehallways of my old elementary
school, but as a full-grownadult, and I'd be asking out
loud why am I here again?
(00:21):
I already graduated from highschool.
Why am I back here again?
Why am I here again?
I already graduated from highschool.
Why am I back here again?
I truly believe that mysubconscious was trying to tell
me that I wasn't done with myeducation yet.
In fact, I still had a lifetimeof learning ahead of me.
Welcome to the MindWrenchPodcast with your host, rick
(00:44):
Sellover, where minoradjustments produce major
improvements in mindset,personal growth and success.
This is the place to be everyMonday, where we make small
improvements and take positiveactions in our business and
personal lives that will make amajor impact in our success,
next-level growth and quality oflife.
(01:10):
Hey, what's up everybody.
Welcome to the MindWrenchPodcast.
I'm your host, rick Silover.
Thanks so much for stopping in.
If you're a returning listenerand haven't done so already,
please take a minute and clickthe follow or subscribe button,
and then rate and review theshow.
When you rate and review theshow, the algorithms for Apple,
spotify, google Podcasts,iheartradio, amazon Music and
(01:30):
all the other platforms will seethat it's valuable and show it
to more people that have neverseen it before, and hopefully it
can help them too.
I would really, really reallyappreciate your help, sharing
this word with your friends andfamily as well, and if you're a
brand new listener, welcome.
I hope you find something ofvalue here that helps you in
your personal or professionallife as well.
Please make sure to click thesubscribe or follow button so
(01:56):
you never miss another episode.
Have you ever had thatexperience of having the same
dreams repeating over and overand over again and never really
understanding why?
Well, I did that for a longperiod of time in my 20s and
early 30s, and it drove me nutsuntil sometime in my 40s when I
finally figured it out, or atleast I think I did.
My dream varied a bit everytime, but the one core part was
(02:17):
always me, and sometimes withfriends or siblings walking
through the hallways of my oldelementary school.
But as a full-grown adult, infact, I always seemed really big
, really tall, like my headalmost touching the ceiling, and
sometimes I'd be inside one ofthe rooms all by myself and I'd
be asking out loud why am I hereagain?
(02:46):
I already graduated from highschool.
Why am I back here again?
And I'd wake up unsure if Ireally finished school or not
for a minute or so, and then myhead would clear and I'd
remember I did finish highschool and I'm not in college
and it was just another stupiddream and I need to get moving
so I'm not late for work.
Now.
I gotta say I had a sneakingsuspicion for years that it was
my brain telling me that maybe Ishould still be in school or I
(03:06):
missed something.
But that just didn't make senseback then.
And it wasn't until a couple ofyears into my position as a
jobber salesman and I attendedmy first keynote speech at a
paint company event.
It just blew me away.
It was by someone that becamemy first virtual mentor and I
still listen to today Dr AlanZimmerman, otherwise known as Dr
(03:28):
Z.
He's a top-selling author,teacher and one of the elite
members of the Speaker's Hall ofFame.
Well, after that event, Istarted buying and reading his
books and listening to his tapesand that started a chain
reaction of me buying andreading other self-development
books and tapes, and thatstarted a chain reaction of me
buying and reading otherself-development books and tapes
, and it was something I quicklydeveloped an insatiable
(03:50):
appetite for.
And then something funnyhappened.
I started realizing I wasn'thaving those reoccurring dreams
anymore.
I truly believe that mysubconscious was trying to tell
me that I wasn't done with myeducation yet.
In fact, I still had a lifetimeof learning ahead of me and, to
be honest, I wasn't astraight-A student through
school, more like a B or ahigh-C student.
(04:11):
But the subjects to me, likemany other students, just didn't
hold any interest.
I just wanted to work, which Idid.
In fact, by 14 years old I hadworked a couple of side hustles,
I did some door-to-door salesand I had a newspaper route and
I just scored my first busboyjob at a local restaurant.
(04:33):
But looking back now, expandingmy nontraditional education is
really where all my meaningfulgrowth had come from, growth
that led to improved income,more satisfaction in life and
continued progress.
One does not have to attendcollege or get a degree to have
success in their careers.
Sure, it's an option, and it'sone that parents and educators
do push hard on, but it's notthe only path.
(04:53):
There are multiple ways tocontinue your education, to
always be taking advantage oflearning opportunities that are
all around us 24-7 these days,but I do believe that one does
need to seek continual growththrough learning new ideas,
concepts and skills to be happy.
This week I want to re-sharesome thoughts around the subject
(05:14):
that I shared back in Februaryof last year, because the longer
we live, the more importantincreasing our knowledge becomes
, and I don't think we weredesigned to ever stop learning.
One of my greatest passions inlife started way back when I was
just a skinny, long-hairedteenager back in the 70s, and
has grown stronger over thedecades.
(05:34):
I've always enjoyed meeting newpeople from all aspects of life
, all economic backgrounds andall different ages.
I've always been fascinatedwith what makes people tick,
what their views or outlook onthings are, what they have in
common with others and howdifferent and unique each one of
us are.
Now, this may sound a littlestrange coming from a
self-proclaimed introvertedextrovert, yep, I was more
(05:57):
comfortable at parties just kindof lurking in the background
quietly observing, than to standin the middle of a conversation
.
I was shy on the outside butcurious and interested in those
around me on the inside.
I always seemed to take jobsthat were extremely social in
nature, from selling gardenseeds as a youngster, door to
door to driveway sales, you know, like pumping gas and filling
(06:19):
oil yeah, I used to do that Toworking in several restaurants,
body shops and my job or salescareer.
I always seemed to be in aposition to talk to others as
part of my job.
Now, when I was younger, Ididn't have the confidence to
lead most conversations, butwhen someone engaged me on a
subject I liked, like cars ormusic for example, I lit up like
(06:40):
a spotlight.
But as time went on and Imatured, I was able to sell,
advise and mentor with authority.
Over the past 30 plus years inthe distribution world.
Making thousands of sales callsand putting myself in a
position to have to communicatewith just about every
personality type you couldimagine was probably the best
thing I could have ever done asa career.
(07:01):
Not only has it provided meexpertise in reading people and
finding solutions quickly.
For most, it's also proved tobe an ongoing education I would
have never received in collegewhich I didn't have as an option
, nor anywhere else, which leadsto my other passion and the
focus of this message learning,knowledge, education and
continual improvement.
(07:21):
With the exception of the timeI spent in high school, I've
always craved learning, although, as I said a minute ago,
because I had four otherbrothers and sisters and a
single-income family, collegejust wasn't an option.
There's a great quote by theformer Secretary General of the
United Nations, kofi Annanmagnations.
(07:53):
Kofi Annan, knowledge is power,information is liberating.
Education is the premise ofprogress in every society, in
every family.
The more I learn, the more Iunderstand those first three
words.
Most industries or occupationsrequire some level of continuing
education to stay up to date,relevant or competitive in their
fields, and most employeesbegrudgingly take whatever
training is needed or mandatory,at whatever intervals, to
(08:13):
remain employed.
And that's it.
The transportation industry,and more specifically the
automotive repair industry,requires so much more training
at much shorter intervals due tothe constant changes in
technology, substrates,equipment and repair methods
that seem to change with everynew model that it can feel like
a full-time job just to try tokeep up.
(08:34):
Since the introduction of ADASsystems, electric vehicle
technology, artificialintelligence the OEMs creating
and strongly recommending to nowinsisting on their own safe and
proper repair methods to returnthe damaged vehicle back within
OEM specs.
The need for training by allmembers of Repair Center has
skyrocketed.
(08:55):
If you're looking for acompetitive edge for your
business or a more effectivejump start to your personal
development in 2024, I'll makeyour first step super simple.
It is a fact that an incrediblenumber of the most successful
business owners, nearly half ofthe Fortune 500 companies,
top-running professionalathletes, entertainers and
industry leaders likeMicrosoft's Bill Gates, former
(09:17):
President Bill Clinton, richardBranson, amazon's Jeff Bezos and
Salesforce's Mark Benioff allhave one thing in common.
Thing in common they all haveat least one coach, and some
have several that they work withon a consistent basis, Someone
that helps guide, mentor andsupport them, challenge them,
help them set and achieve goalsthat move them forward and then
hold them accountable to followthrough, driving personal and
(09:41):
professional growth.
Working with a coach has manysubstantial benefits.
Just for an example, 80% ofcoaching clients report improved
self-esteem or self-confidencethanks to coaching, 99% of
individuals and companies thathire a coach report being very
satisfied and 96% would do itagain.
If, deep down, you know it'stime to make those improvements
(10:02):
in your business or yourpersonal life that you've kicked
down the road year after year.
If you're tired of knowingthere's a better version of you
waiting to shine, but unsure ofhow to bring that version to
light.
If you're tired of wanting toenjoy a more successful business
but not sure how to start.
And if you don't want to goanother 12 months without better
results, but you don't want togo it alone, then take the first
(10:22):
step.
It's super simple.
Sometimes talking to the rightperson can make all the
difference.
Go to wwwrixelovercom, slashcontact and I'll set you up with
a free consultation.
Call with me to see ifone-on-one coaching is right for
you.
Along with that, I've noticed abig increase in the amount of
training opportunities availableto our industry in the last few
(10:43):
years and a massive increase inthe amount of social media
focus on that available trainingin all aspects of vehicle
repair.
The reasons for all this arereally quite simple Safety,
safety.
Safety.
Vehicles interact with oursociety on two fronts Initial
collision they can run intoproperty, other vehicles and
people and secondary collisionthe people on the inside driving
(11:07):
can slam into various parts ofthe interior of the vehicle.
Humans are soft and squishycompared to the hard plastic,
aluminum and steel components oftoday's automobile, and they
lose every time an accidentforces them into battle.
So repairing these vehiclescorrectly or incorrectly can
really literally be thedifference between life and
death.
(11:28):
For many years, I truly believethat a majority, but most
certainly not all, repairtechnicians that I've run across
in hundreds of body shopsreally didn't have this in the
forefront of their minds,guiding repair decisions.
Nope, not until the $42 millionJohn Eagle Honda lawsuit that
resulted from the 2013 collisioncrash of an improperly repaired
vehicle.
(11:48):
That certainly opened some eyesand created some severe pucker
situations for many collisionrepairers and shop owners.
Well, perspectives changed andmore technician training was
consumed, but unfortunately,there are still many that are
way behind the curve on gainingthe knowledge needed to process
a safe and proper repair.
There's also an air ofarrogance and ego, with some
(12:12):
that have been doing it for 30,40, or 50 years that they've
learned enough, they've seen itall or done it all before and
there's nothing more for them tolearn at this point.
In my experience dealing withsome of these texts from a
jobber's position for over 30years and even going back to
when I was a paint instructorfor several semesters, usually
the ones that claim they know itall are usually the ones that
(12:33):
need the most training.
There's a quote from Epicussays that it's impossible for a
man to learn what he thinks healready knows.
There's a tremendous amount ofpride in the men and women in
our industry, from the back ofthe shop all the way up to
ownership, but with that pridecomes a bit of ego as well, and
sometimes we need to put thatego in check, admit to ourselves
(12:54):
that we don't know it all infact we never will and open our
minds to learn something new.
Remember, there is power inknowledge.
I was reminded of this recentlywhen I attended a training
event with a few paint techsfrom a high-volume shop that
does outstanding work.
Even though these were somevery experienced and very
talented technicians, they werestill excited to learn more
(13:16):
about a new paint line they'dbeen using for a few months,
even though they had most of thekey functions of this new
system down perfectly.
With the help of a very patientand thorough instructor, they
were able to unlock some verybeneficial tricks and tips with
this new system that will enablethem to produce even higher
quality repairs in a shorteramount of time.
It was funny.
The older, more experiencedpainter admitted to all of us he
(13:38):
was pretty sure that he wouldprobably not walk away from
training without any clearadvantages, but was pleas sure
that he would probably not walkaway from training without any
clear advantages, but waspleasantly surprised to take
home some solid nuggets thatwould definitely up his game.
I would strongly encourage ourindustry leaders, shop owners
and managers to first investtime and finances into their own
continuing education, whetherit's taking part in some I-CAR,
(14:00):
ami, paint manufacture equipmentor other training opportunities
available, even those unrelated.
Auto repair, as mostself-development education, will
have some major impact onwhatever industry you serve, as
well as your own personal lives.
Secondly, encourage empower.
Invest in your own people thatwork for you to take advantage
(14:21):
of any training available tothem as well.
Do not limit them to virtual oronline options only.
There is so much extra valuegained in spending time outside
the shop in a learningenvironment with one's peers.
New perspectives, specialtricks of the trade, hidden
shortcuts and sometimes a betterway of approaching common
(14:41):
problems are revealed and sharedwithin the group.
As an owner or a leader, you maynot realize how many of your
techs crave that chance to getout of the shop for a training
event and learn with their peers.
The classroom setting, timespent on the floor with
instructors and especially thelunches or dinners out spent
with others in the industry, canreinvigorate their passion for
(15:02):
what they do and have them allfired up to put their new
learnings into action at yourshop.
But you're ignoring this factor, worse yet, refusing to send
some of them to trainingopportunities only instills the
message that you just don't careabout their desires to grow and
improve, or they just aren'tworth the investment, or they're
only there to make you money.
(15:22):
This negative mindset andworking atmosphere won't inspire
or drive performance.
It will only serve to inspirethat desire to find someplace
else to park their toolbox.
In my career as a paint tech,I've worked at many places that
did not value training and a fewshops that did.
I remember how both felt to me.
In my last 30 plus years as adistributor, I've had the
(15:46):
privilege of not only being ableto attend training and
continued education events,product trainings,
self-development seminars, livespeaking events and conferences,
but I've also had the extremepleasure and honor of attending
many of these with my customersas well as my peers.
For those of you that know mewell, I'm big on quotes, right?
(16:07):
In fact, I've been sending outa quote of the day for over a
decade Every weekday, sendingout something that may inspire,
motivate or give you a positivelens to look through.
If you want to join that list,just click on the link in the
show notes to join.
But I wanted to wrap this upwith a couple quotes I really
love about this message.
(16:27):
Henry Ford had said Anybody thatstops learning is old.
Whether at 20 or 80.
Anyone who keeps learning isyoung.
Ben Franklin said this Withoutcontinual growth and progress,
such words as improvement,achievement and success have no
meaning.
And the great BB King oncequoted the beautiful thing about
(16:50):
learning is that no one cantake it away from you.
So do yourself a favor, do yourbusiness a favor.
In fact, do the whole world afavor.
Keep learning, keep growing andset an example for those that
look up to you.
Well, I hope you enjoyed what Ishared today and I hope this
(17:10):
message number one makes senseto you that we're all designed
to continue to learn newinformation throughout the
course of our lives, not justduring our school years.
And number two, it inspires youto really take a look in the
mirror and decide for yourselfthat you could greatly improve
the quality of life by simplynever stop learning.
Well, that's all I had for youtoday.
(17:31):
Thanks again for tuning in.
I really appreciate yoursupport and I hope you have a
great week.
I can always be reached atwwwrickselovercom, where you can
find all my social media links,podcast episodes, blog posts
and much more.
Thank you.
Have you ever had that experience of having the same
dreams repeating over and overand over again and never really
understanding why?
My dream varied a bit everytime, but the one core part was
always me walking through thehallways of my old elementary
school, but as a full-grownadult, and I'd be asking out
loud why am I here again?
(00:21):
I already graduated from highschool.
Why am I back here again?
Why am I here again?
I already graduated from highschool.
Why am I back here again?
I truly believe that mysubconscious was trying to tell
me that I wasn't done with myeducation yet.
In fact, I still had a lifetimeof learning ahead of me.
Welcome to the MindWrenchPodcast with your host, rick
(00:44):
Sellover, where minoradjustments produce major
improvements in mindset,personal growth and success.
This is the place to be everyMonday, where we make small
improvements and take positiveactions in our business and
personal lives that will make amajor impact in our success,
next-level growth and quality oflife.
(01:10):
Hey, what's up everybody.
Welcome to the MindWrenchPodcast.
I'm your host, rick Silover.
Thanks so much for stopping in.
If you're a returning listenerand haven't done so already,
please take a minute and clickthe follow or subscribe button,
and then rate and review theshow.
When you rate and review theshow, the algorithms for Apple,
spotify, google Podcasts,iheartradio, amazon Music and
(01:30):
all the other platforms will seethat it's valuable and show it
to more people that have neverseen it before, and hopefully it
can help them too.
I would really, really reallyappreciate your help, sharing
this word with your friends andfamily as well, and if you're a
brand new listener, welcome.
I hope you find something ofvalue here that helps you in
your personal or professionallife as well.
Please make sure to click thesubscribe or follow button so
(01:56):
you never miss another episode.
Have you ever had thatexperience of having the same
dreams repeating over and overand over again and never really
understanding why?
Well, I did that for a longperiod of time in my 20s and
early 30s, and it drove me nutsuntil sometime in my 40s when I
finally figured it out, or atleast I think I did.
My dream varied a bit everytime, but the one core part was
(02:17):
always me, and sometimes withfriends or siblings walking
through the hallways of my oldelementary school.
But as a full-grown adult, infact, I always seemed really big
, really tall, like my headalmost touching the ceiling, and
sometimes I'd be inside one ofthe rooms all by myself and I'd
be asking out loud why am I hereagain?
(02:46):
I already graduated from highschool.
Why am I back here again?
And I'd wake up unsure if Ireally finished school or not
for a minute or so, and then myhead would clear and I'd
remember I did finish highschool and I'm not in college
and it was just another stupiddream and I need to get moving
so I'm not late for work.
Now.
I gotta say I had a sneakingsuspicion for years that it was
my brain telling me that maybe Ishould still be in school or I
(03:06):
missed something.
But that just didn't make senseback then.
And it wasn't until a couple ofyears into my position as a
jobber salesman and I attendedmy first keynote speech at a
paint company event.
It just blew me away.
It was by someone that becamemy first virtual mentor and I
still listen to today Dr AlanZimmerman, otherwise known as Dr
(03:28):
Z.
He's a top-selling author,teacher and one of the elite
members of the Speaker's Hall ofFame.
Well, after that event, Istarted buying and reading his
books and listening to his tapesand that started a chain
reaction of me buying andreading other self-development
books and tapes, and thatstarted a chain reaction of me
buying and reading otherself-development books and tapes
, and it was something I quicklydeveloped an insatiable
(03:50):
appetite for.
And then something funnyhappened.
I started realizing I wasn'thaving those reoccurring dreams
anymore.
I truly believe that mysubconscious was trying to tell
me that I wasn't done with myeducation yet.
In fact, I still had a lifetimeof learning ahead of me and, to
be honest, I wasn't astraight-A student through
school, more like a B or ahigh-C student.
(04:11):
But the subjects to me, likemany other students, just didn't
hold any interest.
I just wanted to work, which Idid.
In fact, by 14 years old I hadworked a couple of side hustles,
I did some door-to-door salesand I had a newspaper route and
I just scored my first busboyjob at a local restaurant.
(04:33):
But looking back now, expandingmy nontraditional education is
really where all my meaningfulgrowth had come from, growth
that led to improved income,more satisfaction in life and
continued progress.
One does not have to attendcollege or get a degree to have
success in their careers.
Sure, it's an option, and it'sone that parents and educators
do push hard on, but it's notthe only path.
(04:53):
There are multiple ways tocontinue your education, to
always be taking advantage oflearning opportunities that are
all around us 24-7 these days,but I do believe that one does
need to seek continual growththrough learning new ideas,
concepts and skills to be happy.
This week I want to re-sharesome thoughts around the subject
(05:14):
that I shared back in Februaryof last year, because the longer
we live, the more importantincreasing our knowledge becomes
, and I don't think we weredesigned to ever stop learning.
One of my greatest passions inlife started way back when I was
just a skinny, long-hairedteenager back in the 70s, and
has grown stronger over thedecades.
(05:34):
I've always enjoyed meeting newpeople from all aspects of life
, all economic backgrounds andall different ages.
I've always been fascinatedwith what makes people tick,
what their views or outlook onthings are, what they have in
common with others and howdifferent and unique each one of
us are.
Now, this may sound a littlestrange coming from a
self-proclaimed introvertedextrovert, yep, I was more
(05:57):
comfortable at parties just kindof lurking in the background
quietly observing, than to standin the middle of a conversation
.
I was shy on the outside butcurious and interested in those
around me on the inside.
I always seemed to take jobsthat were extremely social in
nature, from selling gardenseeds as a youngster, door to
door to driveway sales, you know, like pumping gas and filling
(06:19):
oil yeah, I used to do that Toworking in several restaurants,
body shops and my job or salescareer.
I always seemed to be in aposition to talk to others as
part of my job.
Now, when I was younger, Ididn't have the confidence to
lead most conversations, butwhen someone engaged me on a
subject I liked, like cars ormusic for example, I lit up like
(06:40):
a spotlight.
But as time went on and Imatured, I was able to sell,
advise and mentor with authority.
Over the past 30 plus years inthe distribution world.
Making thousands of sales callsand putting myself in a
position to have to communicatewith just about every
personality type you couldimagine was probably the best
thing I could have ever done asa career.
(07:01):
Not only has it provided meexpertise in reading people and
finding solutions quickly.
For most, it's also proved tobe an ongoing education I would
have never received in collegewhich I didn't have as an option
, nor anywhere else, which leadsto my other passion and the
focus of this message learning,knowledge, education and
continual improvement.
(07:21):
With the exception of the timeI spent in high school, I've
always craved learning, although, as I said a minute ago,
because I had four otherbrothers and sisters and a
single-income family, collegejust wasn't an option.
There's a great quote by theformer Secretary General of the
United Nations, kofi Annanmagnations.
(07:53):
Kofi Annan, knowledge is power,information is liberating.
Education is the premise ofprogress in every society, in
every family.
The more I learn, the more Iunderstand those first three
words.
Most industries or occupationsrequire some level of continuing
education to stay up to date,relevant or competitive in their
fields, and most employeesbegrudgingly take whatever
training is needed or mandatory,at whatever intervals, to
(08:13):
remain employed.
And that's it.
The transportation industry,and more specifically the
automotive repair industry,requires so much more training
at much shorter intervals due tothe constant changes in
technology, substrates,equipment and repair methods
that seem to change with everynew model that it can feel like
a full-time job just to try tokeep up.
(08:34):
Since the introduction of ADASsystems, electric vehicle
technology, artificialintelligence the OEMs creating
and strongly recommending to nowinsisting on their own safe and
proper repair methods to returnthe damaged vehicle back within
OEM specs.
The need for training by allmembers of Repair Center has
skyrocketed.
(08:55):
If you're looking for acompetitive edge for your
business or a more effectivejump start to your personal
development in 2024, I'll makeyour first step super simple.
It is a fact that an incrediblenumber of the most successful
business owners, nearly half ofthe Fortune 500 companies,
top-running professionalathletes, entertainers and
industry leaders likeMicrosoft's Bill Gates, former
(09:17):
President Bill Clinton, richardBranson, amazon's Jeff Bezos and
Salesforce's Mark Benioff allhave one thing in common.
Thing in common they all haveat least one coach, and some
have several that they work withon a consistent basis, Someone
that helps guide, mentor andsupport them, challenge them,
help them set and achieve goalsthat move them forward and then
hold them accountable to followthrough, driving personal and
(09:41):
professional growth.
Working with a coach has manysubstantial benefits.
Just for an example, 80% ofcoaching clients report improved
self-esteem or self-confidencethanks to coaching, 99% of
individuals and companies thathire a coach report being very
satisfied and 96% would do itagain.
If, deep down, you know it'stime to make those improvements
(10:02):
in your business or yourpersonal life that you've kicked
down the road year after year.
If you're tired of knowingthere's a better version of you
waiting to shine, but unsure ofhow to bring that version to
light.
If you're tired of wanting toenjoy a more successful business
but not sure how to start.
And if you don't want to goanother 12 months without better
results, but you don't want togo it alone, then take the first
(10:22):
step.
It's super simple.
Sometimes talking to the rightperson can make all the
difference.
Go to wwwrixelovercom, slashcontact and I'll set you up with
a free consultation.
Call with me to see ifone-on-one coaching is right for
you.
Along with that, I've noticed abig increase in the amount of
training opportunities availableto our industry in the last few
(10:43):
years and a massive increase inthe amount of social media
focus on that available trainingin all aspects of vehicle
repair.
The reasons for all this arereally quite simple Safety,
safety.
Safety.
Vehicles interact with oursociety on two fronts Initial
collision they can run intoproperty, other vehicles and
people and secondary collisionthe people on the inside driving
(11:07):
can slam into various parts ofthe interior of the vehicle.
Humans are soft and squishycompared to the hard plastic,
aluminum and steel components oftoday's automobile, and they
lose every time an accidentforces them into battle.
So repairing these vehiclescorrectly or incorrectly can
really literally be thedifference between life and
death.
(11:28):
For many years, I truly believethat a majority, but most
certainly not all, repairtechnicians that I've run across
in hundreds of body shopsreally didn't have this in the
forefront of their minds,guiding repair decisions.
Nope, not until the $42 millionJohn Eagle Honda lawsuit that
resulted from the 2013 collisioncrash of an improperly repaired
vehicle.
(11:48):
That certainly opened some eyesand created some severe pucker
situations for many collisionrepairers and shop owners.
Well, perspectives changed andmore technician training was
consumed, but unfortunately,there are still many that are
way behind the curve on gainingthe knowledge needed to process
a safe and proper repair.
There's also an air ofarrogance and ego, with some
(12:12):
that have been doing it for 30,40, or 50 years that they've
learned enough, they've seen itall or done it all before and
there's nothing more for them tolearn at this point.
In my experience dealing withsome of these texts from a
jobber's position for over 30years and even going back to
when I was a paint instructorfor several semesters, usually
the ones that claim they know itall are usually the ones that
(12:33):
need the most training.
There's a quote from Epicussays that it's impossible for a
man to learn what he thinks healready knows.
There's a tremendous amount ofpride in the men and women in
our industry, from the back ofthe shop all the way up to
ownership, but with that pridecomes a bit of ego as well, and
sometimes we need to put thatego in check, admit to ourselves
(12:54):
that we don't know it all infact we never will and open our
minds to learn something new.
Remember, there is power inknowledge.
I was reminded of this recentlywhen I attended a training
event with a few paint techsfrom a high-volume shop that
does outstanding work.
Even though these were somevery experienced and very
talented technicians, they werestill excited to learn more
(13:16):
about a new paint line they'dbeen using for a few months,
even though they had most of thekey functions of this new
system down perfectly.
With the help of a very patientand thorough instructor, they
were able to unlock some verybeneficial tricks and tips with
this new system that will enablethem to produce even higher
quality repairs in a shorteramount of time.
It was funny.
The older, more experiencedpainter admitted to all of us he
(13:38):
was pretty sure that he wouldprobably not walk away from
training without any clearadvantages, but was pleas sure
that he would probably not walkaway from training without any
clear advantages, but waspleasantly surprised to take
home some solid nuggets thatwould definitely up his game.
I would strongly encourage ourindustry leaders, shop owners
and managers to first investtime and finances into their own
continuing education, whetherit's taking part in some I-CAR,
(14:00):
ami, paint manufacture equipmentor other training opportunities
available, even those unrelated.
Auto repair, as mostself-development education, will
have some major impact onwhatever industry you serve, as
well as your own personal lives.
Secondly, encourage empower.
Invest in your own people thatwork for you to take advantage
(14:21):
of any training available tothem as well.
Do not limit them to virtual oronline options only.
There is so much extra valuegained in spending time outside
the shop in a learningenvironment with one's peers.
New perspectives, specialtricks of the trade, hidden
shortcuts and sometimes a betterway of approaching common
(14:41):
problems are revealed and sharedwithin the group.
As an owner or a leader, you maynot realize how many of your
techs crave that chance to getout of the shop for a training
event and learn with their peers.
The classroom setting, timespent on the floor with
instructors and especially thelunches or dinners out spent
with others in the industry, canreinvigorate their passion for
(15:02):
what they do and have them allfired up to put their new
learnings into action at yourshop.
But you're ignoring this factor, worse yet, refusing to send
some of them to trainingopportunities only instills the
message that you just don't careabout their desires to grow and
improve, or they just aren'tworth the investment, or they're
only there to make you money.
(15:22):
This negative mindset andworking atmosphere won't inspire
or drive performance.
It will only serve to inspirethat desire to find someplace
else to park their toolbox.
In my career as a paint tech,I've worked at many places that
did not value training and a fewshops that did.
I remember how both felt to me.
In my last 30 plus years as adistributor, I've had the
(15:46):
privilege of not only being ableto attend training and
continued education events,product trainings,
self-development seminars, livespeaking events and conferences,
but I've also had the extremepleasure and honor of attending
many of these with my customersas well as my peers.
For those of you that know mewell, I'm big on quotes, right?
(16:07):
In fact, I've been sending outa quote of the day for over a
decade Every weekday, sendingout something that may inspire,
motivate or give you a positivelens to look through.
If you want to join that list,just click on the link in the
show notes to join.
But I wanted to wrap this upwith a couple quotes I really
love about this message.
(16:27):
Henry Ford had said Anybody thatstops learning is old.
Whether at 20 or 80.
Anyone who keeps learning isyoung.
Ben Franklin said this Withoutcontinual growth and progress,
such words as improvement,achievement and success have no
meaning.
And the great BB King oncequoted the beautiful thing about
(16:50):
learning is that no one cantake it away from you.
So do yourself a favor, do yourbusiness a favor.
In fact, do the whole world afavor.
Keep learning, keep growing andset an example for those that
look up to you.
Well, I hope you enjoyed what Ishared today and I hope this
(17:10):
message number one makes senseto you that we're all designed
to continue to learn newinformation throughout the
course of our lives, not justduring our school years.
And number two, it inspires youto really take a look in the
mirror and decide for yourselfthat you could greatly improve
the quality of life by simplynever stop learning.
Well, that's all I had for youtoday.
(17:31):
Thanks again for tuning in.
I really appreciate yoursupport and I hope you have a
great week.
I can always be reached atwwwrickselovercom, where you can
find all my social media links,podcast episodes, blog posts
and much more.
Thank you.
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