The conventional wisdom in business is that friction is a bad thing that must be removed for processes to move forward smoothly. In this episode of Minds Worth Meeting, Whitney Jennings has a fascinating conversation with MIT researcher and head of the Human-First AI group at the school's Initiative on the Digital Economy, Renée Richardson Gosline. We discuss the benefits of the right kind of friction, particularly when creating with AI, leading with trust when building AI-enhanced customer experiences and more.
In this episode:
- Renée shares the results of a recent study investigating how friction can be applied in the human/AI content creation paradigm and what the most productive level is.
- She outlines how AI tools can have a powerful role in enhancing customer experiences, but they must be built on a foundation of trust.
- Renée describes some of the vital do's and don'ts when implementing AI in an organization, both internally and externally.
Where to find Renée Richardson Gosline
- Renée's website
- Renée at the MIT Initiative on the Digital Economy
- Renée's MIT Sloan School of Management faculty page
Click or tap here to learn more about how Renée Richardson Gosline gives leaders a better understanding of how customer experience can catalyze a company’s AI-enhanced digital transformation and create collaborative dynamics with customers.
Let us know your thoughts on this episode!
Like what you hear? Subscribe, rate and share Minds Worth Meeting wherever you get your favorite podcasts!
Text us and let us know your thoughts on this episode!
Music by AudioCoffee:
https://www.audiocoffee.net/
Popular Podcasts
On Purpose with Jay Shetty
I’m Jay Shetty host of On Purpose the worlds #1 Mental Health podcast and I’m so grateful you found us. I started this podcast 5 years ago to invite you into conversations and workshops that are designed to help make you happier, healthier and more healed. I believe that when you (yes you) feel seen, heard and understood you’re able to deal with relationship struggles, work challenges and life’s ups and downs with more ease and grace. I interview experts, celebrities, thought leaders and athletes so that we can grow our mindset, build better habits and uncover a side of them we’ve never seen before. New episodes every Monday and Friday. Your support means the world to me and I don’t take it for granted — click the follow button and leave a review to help us spread the love with On Purpose. I can’t wait for you to listen to your first or 500th episode!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
Stuff You Should Know
If you've ever wanted to know about champagne, satanism, the Stonewall Uprising, chaos theory, LSD, El Nino, true crime and Rosa Parks, then look no further. Josh and Chuck have you covered.