How Jotform Uses Its Own AI Agents to Enhance Customer Support

At Jotform, we believe in practicing what we preach — and that means using our own tools every day. From forms and tables to apps, workflows, and e-signatures, we put our products to the test. Most recently, we’ve embraced our newest innovation: Jotform AI Agents, now powering a major boost in our customer service. In this episode of Momentum, we sit down with Taylor Grendel, Jotform’s VP of Customer Experience, to explore what we’ve learned from using our own AI tools — and how it’s shaping the future of support.