Episode 78: Moving Matters with Nancy Zafrani of Oz Moving

In this episode, Nancy Zafrani, General Manager of Oz Moving discusses how she began in the industry directly from school 32 years ago (31 with Oz Moving), cold calling companies from the phone book! Oz Moving, who have the greatest strapline of “The Wizard of Moving” was started in 1993 by Avi Oz in New York, and today consist of 4 branches. Oz Moving provides the standard removal services, and have a 185,000 sqft storage facility in Yonkers, as well as other storage facilities. Oz Moving have approximately 40 trucks and 170 movers within the operation. Oz Moving have recently merged with a boutique moving company called Movage who offered international moving services, something Oz Moving look to expand. Being in a male dominated industry Nancy has always had a really strong group that she works with and has always had an equal say as anyone else, but one challenge of being within the industry is moving itself as it’s often so very personal depending on circumstances. The one thing Nancy would like to change from her moving past is to have invested in cameras in and on the trucks sooner, which Nancy states was a complete game changer for Oz Moving. Nancy has two highpoints of being within the industry, her first is being part of bigger charitable projects and thus providing transport and storage, her second being within Oz Moving and helping it grow over the past 30 years to the well-known and reputable company it is today. The one thing Nancy would like to change within the industry is to have more and more moving companies doing things the right way as there is often a lot of dishonesty being that it’s an easy industry to get into and no personal accountability to the owner of the company. Nancy discusses how influencers are both helping and hindering the sales process of a moving company, and the challenges encountered when moving people in New York itself. The advice Nancy would give herself just starting out within the industry again is that every experience is a learning experience. In the next 5 years Nancy still sees herself at Oz Moving, expanding with branches in Texas and Florida, and growing the international side. Industry wise, Nancy is excited for self-driving trucks. Outside of the industry Nancy loves to travel, spending time with friends and family, and being pulled through Central Park by her 3-year-old rescue dog. And as always, we end Moving Matters with a funny moving story, in fact two, one regarding a lost cat and the other her own move. Enjoy! Links to Oz Moving: * Website (https://www.ozmoving.com/) * Facebook (https://www.facebook.com/ozmoving) * Twitter (https://twitter.com/ozmovingnyc) * Instagram (https://www.instagram.com/ozmovingnyc/) * Linkedin (https://www.linkedin.com/company/oz-moving-&-storage-inc-/) Special Guest: Nancy Zafrani.