Shaping the Future of Servicing: Yvette Gilmore Talks Strategy at ServiceLink

Host: Robert Wilson, VP of Experience, Five Star
Guest: Yvette Gilmore, Senior Vice President, Servicing Product Strategy at ServiceLink

Description:
In this special live episode from the Five Star Conference 2024, Robert Wilson sits down with Yvette Gilmore, Senior Vice President of Servicing Product Strategy at ServiceLink. Yvette dives into how ServiceLink is shaping the future of mortgage servicing through innovative solutions like the EXOS One Marketplace. With over 20 years of experience, Yvette offers deep insights into how technology and client-focused strategies transform the servicing landscape.

Throughout the conversation, Yvette highlights the challenges servicers face in property preservation and the importance of choosing the right partners to manage risk and optimize outcomes. She also shares leadership lessons from her extensive career, including overseeing a $1.8 trillion portfolio.

Yvette provides invaluable advice for women aspiring to leadership positions in the housing and financial sectors. She discusses how empathy and innovation are critical in driving success in the mortgage servicing industry.

Key Takeaways:

• Yvette’s role in driving product innovation at ServiceLink, including the EXOS One Marketplace.
• Key challenges in property preservation and how ServiceLink addresses them.
• Leadership lessons from Yvette’s 20+ year career in the mortgage servicing industry.
• Advice for women aspiring to leadership positions in housing and finance.

Links Mentioned:

• Visit ServiceLink’s Website
• Sign up for MP Access for free
• Register for FSC2025
• Listen to the MP Access Show on:
  • Apple Podcasts
  • Spotify
  • Amazon Music