MSP Success Podcast

Robin Robins sits down with Mark Clayman to talk M&A, scaling MSPs, and building through channel partnerships. Mark shares how Netrio is uniting three MSPs under one brand, why the market isn’t as saturated as people think, and how AI is reshaping service delivery. 

Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested roadmap and actiona...

This week’s channel roundup highlights the tools, programs, and threats shaping the MSP landscape. N-able introduces anomaly detection to strengthen backup security, Syncro expands into Microsoft 365 and Entra ID protection, and Proofpoint launches an AI solution to monitor human communications risks.

We also look at new partner opportunities from Action1 and Nintex, plus a Guardz report revealing SMBs are facing nearly double the n...

From college dropout to CEO of a $375M MSP platform with 1,200+ employees. Peter Melby, CEO of New Charter Technologies, shares raw, battle-tested lessons on pricing, hiring, and fixing culture at scale—plus why “core values” fail without clear behavior agreements, psychological safety, and directed autonomy. We also dig into how New Charter integrates acquisitions for value (not vanity) and what MSPs must do now to win amid AI and...

What if you could earn 40% margins without building a NOC, SOC, or hiring staff? Doug Childress, CEO of TTGI & Clarity MSP, breaks down his partner-first model and AI tools powering the next wave of MSP growth.

Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. We’ll walk you through a tested roadmap and actionable strategies to grow your business. Head to www.ITmark...

This week’s channel news roundup covers the biggest product launches, partnerships, M&A, and leadership moves shaping the MSP landscape. From Veeam’s first-ever software appliance and Addigy’s SentinelOne-powered security suite, to Sophos’ integration with Taegis and Blackpoint Cyber teaming up with NinjaOne, here’s what you need to know to stay ahead.

We’ll also break down:

• Evergreen’s Canadian expansion with three new MSP a...

Thirty years after AOL dial-up defined connection, today’s channel is grappling with a new kind of “always on”—AI that thinks, learns, and acts. In this week’s roundup, we cover:

• ScalePad’s free compliance platform for MSPs
• SonicWall’s new firewalls with built-in Zero Trust
• Trend Micro’s agentic AI-powered SIEM
• AvePoint’s revamped, engagement-first partner program
• Titan’s $74M investment in an AI-enabled MSP rollup
• Key ransomware tre...

This week, GPT-5 hit the scene with advanced “vibe-coding” skills—just tell it what you want to build, and it writes the code, makes architecture decisions, and delivers the app. Impressive? Sure. But while AI grabs all the headlines, plenty of MSP-specific news flew under the radar.

In this episode, we cover:

• New risk-prioritization tools from Liongard
• ThreatLocker’s configuration risk dashboard
• WatchGuard’s next-gen Firebox table...

Greg Brainerd, founder of Braintek, discusses the pivotal change that nearly doubled his revenue, the mindset shift that helped him hire his first technician, and how peer groups accelerated his growth. He also offers insights on sales, building a marketing engine from the ground up, and preparing for a profitable exit.

Get a free 60-minute marketing strategy session and discover proven IT marketing strategies that deliver results. ...

In this episode of the News Roundup, we cover key updates MSPs need to know this week:

• Liongard releases HunterX for external threat scanning
• KnowBe4 integrates with Microsoft Edge for in-browser security coaching
• CyberFOX bundles Blackpoint Cyber’s MDR tools
• Sophos and Cynomi launch new partner programs
• CompassMSP and BlackPoint IT merge; Palo Alto Networks acquires CyberArk
• Cavelo raises $5M to fuel channel-first growth
• Social engin...

In this episode, we’re rounding up everything you might have missed this week, from AI-infused automation tools and new security capabilities to fresh partner programs, major acquisitions, and key executive moves. You'll hear about Kaseya’s AI-powered workflow generator in VSA 10, Huntress’ new searchable audit logs and ServiceNow integration, Malwarebytes’ expansion into email security, and Dashlane’s revamped points-based pa...

Angie Wittke, CRO of Blue Net Inc., shares how she helped rebuild the company from the ground up, revamping the culture, formalizing the sales process, and driving 20% growth even during a soft economy. She explains how documenting processes, refining hiring practices, and focusing on one niche transformed their trajectory. Angie also talks about building her own high-yield networking group and using educational marketing to reach ...

This week’s Roundup takes MSPs on a strategic ride through the latest in cybersecurity, AI-driven tools, and industry-shaping research. From new ransomware threats (hello, Crux) to smarter compliance automation, AI-enhanced networking platforms, and outbound email security breakthroughs, this episode maps out what’s critical to know right now.

To reserve a personalized marketing roadmap strategy session for your business, visit http...

This week’s roundup dives into the wave of change sweeping the MSP landscape. From cutting-edge AI integrations and smarter identity protection to aggressive new malware tactics and leadership shakeups, MSPs are facing a critical moment to level up or risk falling behind. Whether it’s new tools from Barracuda and Sophos, major partnerships like Huntress and Microsoft, or urgent threat intelligence from WatchGuard’s latest report, t...

Will Snyder didn’t start WTC Managed IT Services with a big budget or flashy marketing. Instead, he grew it the hard way—referrals, niche focus, and world-class service.

In this conversation with host Robb Patterson, Will shares how he scaled past $5M in revenue, what he’d do differently if starting again, and why trade shows, JVs, and strong culture became his secret weapons.

Get a free 60-minute marketing strategy session and disco...

In this episode, we cover the launch of OpenMSP, a new open-source tools and community platform from stealth startup Flamingo that lets MSPs calculate potential profit gains by replacing commercial vendors with open-source alternatives. Helpt upgrades its U.S.-based support with HelptFlow+, adding tighter integration with remote access tools, PSA platforms, and password management systems. Addigy rolls out a Prebuilt App Catalog th...

This episode covers new product launches and updates across the cybersecurity and MSP space. Barracuda released a Managed Vulnerability Security service. Syncro launched Universal Billing for third-party licenses. Guardz rolled out an identity threat detection and response (ITDR) feature. Josys added a SaaS Risk Analyzer and automated access workflows. Rewst unveiled new AI capabilities including a Model Context Protocol server. Bi...

Lisa Niekamp-Urwin, President of Tomorrow’s Technology Today, shares how she grew a successful MSP after an unexpected career setback inspired her to take control of her future. Lisa reflects on the challenges of securing new clients, managing finances and juggling every responsibility in the early days. She explains how the move to managed services reshaped her business, how steady marketing efforts fueled growth, and the leadersh...