In this ConnectToWork episode, Jason Keezel shares hisjourney from military service to mastering Salesforce administration and technical support. With over a decade of experience resolving complex issues and empowering users through documentation and training, Jason offers practical insights into improving system performance and team collaboration. From Marine Corps discipline to CRM optimization, Jason brings a thoughtful and authentic voice to the world of tech support.
What You’ll Learn in This Episode:
💡 Why humility and resilience are essential in tech support and learning
✅ How military and mentorship experiences shaped Jason’s approach to leadership
🎯 What AI can’t replace—person-to-person connection in customer success
Key Quotes:
🎤 “The light at the end of the tunnel is there—it starts as a pinprick, but if you keep pushing forward, it gets brighter every day.”
🎤 “You’re never going to be at the top of your game every day, and there’s always something new to learn.”
🎤 “AI is great for automation, but we can’t lose the human element. Person-to-person interactions are where it’s at.”
Meet The Interviewee:
Jason Keezel is a seasoned Support Engineer and Salesforce Administrator with over a decade of experience solving technical problems, training end-users, and streamlining CRM systems. At Salesforce, he achieved a 4.82/5 customer satisfaction score and earned five certifications in just 18 months. Drawing on early lessons from the Marine Corps and a background in customer-focused support, Jason brings a grounded, systems-minded perspective to CRM administration.
Podcast mentioned:
The Dollop (history-focused and humor-infused)
How to Connect
🔗 LinkedIn: https://www.linkedin.com/in/jasonkeezel
📧 Email: jason.keezel@gmail.com
MTMG’s Pay-It-Forward Mission
With ConnectToWork, we amplify real career stories to inspire and connect professionals. If you or someone you know is navigating a career transition, we’d love to hear your story.
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