August 30, 2024 • 31 mins
Ever wondered how someone can transition from a leasing agent to an industry principal? Join us as we chat with Krista Hurley from RealPage, who shares her inspiring journey and the innovative strides she's making in the multifamily industry. Krista sheds light on her role in identifying market challenges and creating products that elevate the customer experience and streamline tasks for on-site teams. From RealPage's cutting-edge AI platform, Lumina, to a heartfelt story from her early career, this conversation is packed with insights and exciting advancements transforming the industry.
In another fascinating segment, we explore the empowering impact of attending the Women's Summit and how such events foster personal and professional growth. Krista discusses the vital role of female leaders and the incredible support from the Empower Her employee resource group. Learn about RealPage's unique one-family culture and its dedication to long-term customer relationships. Balancing work and life responsibilities, especially for women in demanding careers, is no small feat, and Krista shares her strategies for managing it all—from self-care routines to overcoming 'mom guilt.' Tune in for a discussion that's as inspiring as it is informative.
Connect with Multifamily Women®:
Carrie Antrim on LinkedIn: https://www.linkedin.com/in/carrieantrim/
Multifamily Women® Summit: https://multifamilywomen.com/
Be a Guest on the Podcast or at the Summit: https://apps.multifamilywomen.com/speakingrequest
Multifamily Women® Leadership Series: https://apps.multifamilywomen.com/join
Multifamily Innovation® Council: https://multifamilyinnovation.com/council/
Multifamily Innovation® Summit: https://multifamilyinnovation.com/
Best Places to Work Multifamily®: https://bestplacestoworkmultifamily.com/
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Transcript
Episode Transcript
Available transcripts are automatically generated. Complete accuracy is not guaranteed.
Speaker 1 (00:00):
Thanks for tuning in to another episode of the
Multifamily Women's Podcast.
We are super excited.
Today we have Krista Hurleyfrom RealPage.
She is an industry principaland she's going to be one of our
speakers and sponsors at theMultifamily Women's Summit this
year.
Thanks so much for joining ustoday.
Krista.
Thanks for having me.
I'm honored.
So what is it that got you intomultifamily and RealPage?
Speaker 2 (00:24):
So this is funny, I've only been in multifamily
with RealPage.
I started 13 years ago as aleasing agent in the call center
, formerly known as Level One,and RealPage bought us that same
year that I joined and I workedmy way up.
I saw the bigger picture withRealPage and I said I would love
(00:47):
to be an account manager oneday.
So I started.
Small was implementations andaccount management and as
RealPage grew I reallyunderstood the greater
organization right so thegreater industry and the pains
that the onsite teams werehaving, and I knew technology
(01:07):
played a significant role and sowe developed or started buying
more products and developedrenter engagement.
So really from the start to theend of that journey is kind of
where my role fits.
And then I had one of thesereach for the star moments when
they asked about an industryprincipal specific for the
(01:28):
contact center, and I shot myshot and I actually have been
here now in this role going onfour years, which sounds crazy,
and I've loved every minute ofit.
My particular role I love itbecause I say industry principle
.
People are like what's that?
Yeah, so industry principlereally looks at the market and
(01:50):
the pains of our, of ourpartners and brings that back
into product to help develop andcurate better products for them
, as well as help sales reallysee the value of these products
for our partners and sell thatsuccessfully.
And then even from a customersuccess standpoint, I work with
those teams to ensure again thesame type of training, but also
(02:19):
when they have issues that arise, sometimes it does take an
expert's touch in terms of theproducts that I'm very intimate
with, and so I really stayneutral around all those
different organizations withinRealPage and pull everybody
together with one big hug.
Speaker 1 (02:31):
I love that and I love that you're listening to
your customer I think that'sreally important and bringing
that back so that you caninnovate.
So what exactly does RealPagesolve for?
Speaker 2 (02:42):
Oh man, that's a lot.
Speaker 1 (02:44):
Outside of a lot.
Speaker 2 (02:45):
That's a big question .
I think we're up to like over350 products at this point.
My particular specialty is infront office solutions, so think
of anything that if anassociate in the office would
touch, and so that's reallywhere I would hone in on what is
it solved for?
So those mundane tasks of youknow, following up on leads
(03:09):
continuously and making surethat the phone lines are
answered or that you're curatinggreat content for those that
are coming in the door, evenlooking, browsing on the
Internet All of that is kind ofwhere our tools are helping
elevate the experience for ourcustomers' customers, right, so
(03:30):
the prospects and ultimatelyresidents.
And so you know it's funny like,even online leasing is it's an
older term, but there's stillpeople that are slow to adopt
that, and that's okay, right, weall go at our own pace.
But really making sure thatthat journey is seamless for the
consumer and then for ourcustomers or our partners, that
(03:54):
is, a seamless experience forthe on-site team so they can do
their jobs better and quickerand still love it at the end of
the day.
Speaker 1 (04:01):
Yeah, and those on-site teams really are the
front line, the very first touchpoint of the customer, the
resident.
They're really what makes homea home.
So I think what you're doing isincredibly important for
RealPage.
So I think that's wonderfulthat you have such a customized
role catered towards thatexperience.
That's amazing.
Speaker 2 (04:21):
Yeah, thanks, I do love it.
It's funny One of my favoritestories that I love to share.
When I got this job at the callcenter as a leasing agent, it
was one of those moments where Iwas living in Charleston with
my husband who had justgraduated.
We had to move back homebecause it was 2011.
So it was really rough time tofind a job right out of college
(04:42):
and I applied and I didn't fullyunderstand or grasp what I was
signing up for.
Speaker 1 (04:48):
Right.
Speaker 2 (04:49):
Until I took my very first phone call solo.
You know we go through likefive week trainings it's crazy,
but I took my first phone callsolo and I remember getting off
the phone because that personwas so excited and I thought, oh
my gosh, I'm like a real estateagent, Like I literally got so
excited about that person havingsuch success in finding their
(05:11):
new home and I knew I was stuckthen Back to your original
question of how did I get intothis industry.
It was one of those momentswhere I was like this is it?
I love this job and I love whatI'm doing for this, for these
people that are looking forapartments.
Speaker 1 (05:28):
So that's such a great story.
I think we forget sometimesbecause we get caught up in the
minutia of the everyday, of ourjobs and who we're really
serving and what we're reallyproviding for people.
So I think that's reallyexciting that you're thinking
that way and I love that.
That's what hooked you is.
I found someone their home andI helped, and I helped someone
you know have a great experience, and that's really what it's
(05:51):
all about at the end of the day.
So I love that.
So what on the horizon are youexcited about for RealPage?
That they're working oninnovations.
There's been a lot.
Speaker 2 (06:03):
So our latest launch that really touches my
wheelhouse is Lumina, which isour AI platform or foundation
across many different areaswithin the RealPage ecosystem,
but mine specifically, you know,in front office, it touches
around omni-channel.
So the artificial intelligenceis now generative.
(06:25):
So it's funny because my roleis a little bit contradictory
when I'm like, oh, call center,like, use the call center,
there's a lot of human there,there's a lot of costs
associated with that, all ofthose things.
But also, hey, ai is cool andit's fresh and it's really
customizable and it's easy andall of those things.
So it's a little contradictory.
But the part that we wereadopting with AI early on was
(06:50):
not there, was always that well,how do you maintain that
human-like experience?
And now, with Lumina and ourgenerative AI, it really does
have that conversational flowthat even on the voice side it
doesn't sound robotic.
It's like, you know, talking tomy Echo in the kitchen, you
know, when I'm trying to tellher to set a timer, those types
of things.
So it's very human-like.
(07:12):
So our AI platform I'm veryexcited about that is just one
tiny piece that we're working onin that area.
And then the other one, ourlatest launch, is Loft.
Now it doesn't specificallytouch my wheelhouse, but I'm
super excited about it becauseit's fresh, it's new and it's
(07:33):
really different.
For RealPage, loft is ourresident experience ecosystem.
I guess you could call it orapp.
It's one journey at the startof your online leasing
application to whenever you endup exiting the apartment life,
(07:53):
and so Loft really elevates thatfor me, and I really think that
that's going to be a slam dunk.
It's one of our biggestlaunches this year.
So many more things happening,but those two are the ones that
I'm like wow, real page, you didit, great job.
Speaker 1 (08:10):
Wow, that's awesome, and I and you know having female
representation in technology isreally important to me, and
something we've been exploring alot and thinking a lot about is
also with with the women'ssummit is how do we really have
people that advocate for thischange and embrace AI and see it
as a helper, as a trueassistant to our people, and
(08:30):
we're really going to need thosepeople moving forward to help
leaders navigate, to help youknow what does this look like?
How do I navigate AI and newtechnological advances in a way
that's feeling more safe andsecure, and so I think it's
great that you're embracing itand that you see it that way.
Maybe we'll start an AI womenin AI group of some sort, so I
(08:54):
love that.
And so, speaking of women, youare a sponsor of the Women's
Summit this year.
What has your experience beenin attending the Women's Summit
and what are you excited aboutto be a sponsor?
Speaker 2 (09:08):
Yeah, so it's funny.
I keep saying it's funnybecause it's not ha ha funny,
but it's one of those, you know,when you toot your own horn
type of thing.
I'm not very good about that.
I don't normally brag on myselfand you know myself.
(09:30):
And you know, with the Women'sSummit, I went in 2022 and I was
blown away.
I cried so many happy tears ofbeing able to find my place.
I really did.
It was eye-opening for me to gothat first year and it was the
second year of me becoming an IPand you know I do talk to a lot
of executives and you know ourCEO is a woman.
Like it just opened my eyes andso I advocated to become
(09:52):
sponsors last year and this year.
So I'm like to toot right, butit was.
It was one of those significantmilestones in my journey as a
woman in technology that I needto be more connected, I need to
network more, I need to learnfrom these women who have done
this and been there and evenmentor, and it even empowered me
(10:15):
to join our employee resourcegroup, which we call Empower Her
, and so we do a mentoring eventand everything.
So I have a lot of passion forwomen in technology, and you
know that's why I advocated forthe Multifamily Women's Summit
Specifically.
You know I love the fact thatCarrie brings in some really
(10:39):
great speakers.
You know, and you can learn somuch from these women, young and
old.
Right, I can't remember hername now, rosalie or something
like that the little girl thatcame and sang for us twice.
You know it's just like shedoes the same thing that I'm
trying to do over here atRealPage.
She is in Cary in pulling inmore and more women into the
(11:02):
fold and really making a homefor us in this industry.
Speaker 1 (11:06):
I think that's such a great answer and I've heard
this answer along the lines ofconnection a lot.
Just, I've really found mygo-to person for this problem,
or I've really found my go-toperson and I found my little
group of women in technology.
I think that would be a reallyamazing group for us to take a
look at right.
Amazing innovations happeningand people are going to need
(11:31):
leaders.
They're going to need people tohelp drive these forces and so
especially women.
I'm looking at this and I'mexcited to look at something
like AI and these newtechnologies and say we have a
chance now to there's basicallya clean slate right.
We can have equalrepresentation in technology and
I think that is just such anexciting opportunity.
(11:52):
So it's very awesome thatyou're thinking that way and I'm
glad you've enjoyed the Women'sSummit and made those
connections.
Speaker 2 (11:59):
It's definitely made me more brave, I will say, you
know, I am in a technologycompany that does have a lot of
men as well in these executiveseats, and I'm no longer afraid
to not speak up and share myideas because they're warranted
to and they are wanted to, andI'm seeing that in everything
(12:22):
that I bring to the table whenit comes to RealPage and they
definitely respect that having aCEO that's a woman.
So it's definitely made me morebrave.
Speaker 1 (12:30):
Yeah, and I've had a great opportunity to meet so
many of the women that attendand that are going to be
speakers, just like you, at thesummit.
And I am so excited becausejust the energy I have in those
one-on-one conversations I'mlike, wow, a room full of women
that are this impactful, thatare doing these amazing things
in our industry and that are notapologizing for it.
(12:53):
Right, we're just standing ourground and it's just, it's so
empowering to even be aroundthese women.
So I just the idea of all ofall of you being in a room, I'm
just, I cannot wait.
I've never been so excited forsomething.
So so let's talk a little bitabout um real page and the
culture and why.
Because you've been there.
(13:13):
You said from the get-go, it'sbeen almost what, 12 years now
for you.
So what about?
The culture keeps you around?
Speaker 2 (13:21):
so I'm a naturally I'm a very loyal person, um, and
so I knew that when I foundsomething that I was passionate
about that I would.
I would stick Um and real pageshad a lot of change lately, um,
and and I say lately, like inthe last five years, which
actually aligned with my changeI have a five-year-old um and a
(13:41):
four-year-old, so it's it's beenlike I'm growing up with real
page Um.
But the culture really is thepeople make it at RealPage and
we have a very one RealPagementality, so one big family
mentality.
I have true born friends that Ilove that work at RealPage.
(14:03):
Some have left and I stilltogether in a lot of the change
of.
You know what we see forRealPage eventually, and then
you know what we've endured inthe past.
So I will say that the cultureis very, you know, one big happy
(14:25):
family.
Happy can be a little bit, youknow, loose sometimes.
Happy can be a little bit, youknow, loose sometimes.
Speaker 1 (14:33):
But you know we definitely have passion towards
that one goal of getting thingsright for our partners and
making their lives easier, andso that makes our jobs, you know
stick, yeah, yeah, and Iimagine that you have those
really long-term customers andyou have that client journey in
your head at all times, and sowhat does that look like when a
(14:54):
client decides to utilizeRealPage?
What does that kind of customerjourney continue to look like
post-onboarding.
Speaker 2 (15:02):
Yeah.
So we have, you know, and we'vereally completely, like I said,
real change.
Realpage has changed a lot.
We've restructured ouronboarding and we have different
groups that handle the actualonboarding and then the adoption
phase, if you will.
And then there's customersuccess and again, you know, the
industry principles at RealPagehave deep you know deep
(15:25):
conversation, deep connectionswith a lot of these folks.
But you know, different productstake different times in terms
of how long that journey lookslike or what, what that is.
But we maintain, um, you know,connections by quarterly
business reviews and looking atthe metrics that they signed up
for and said you know, are youdelivering this?
Um, and so we do that.
(15:46):
And, um, you know I'll have alot of touch points in terms of
conferences and stuff like that.
We really want to not onlydeliver a product that is
satisfactory or even above thatright that helps them, but then
we also want to elevate them intheir space, in their company,
or even their company, by havingthem in speaking events and
(16:10):
showing them as true peerleaders, peer-to-peer leaders,
in those conversations.
So RealPage really does love tobring clients on webcasts and
stuff like that.
And so back to your originalquestion of onboarding we really
try, and when a client signs upwith us, it's not just you're
(16:33):
buying a product, you're buyinga service provider that is going
to keep servicing.
Speaker 1 (16:39):
Yeah, and I loved what you said at the beginning
of this podcast, that your jobis to literally go out, collect
client feedback, reallyunderstand the need of that
client, how it impacts theresident, and then bring that
back to your innovation team.
What does that look like?
After that?
How do you kind of innovatealongside your product
(16:59):
development team?
What does that process kind oflook like?
Speaker 2 (17:03):
Yeah.
So we have beta clients, likeevery technology company, and,
more specifically, we have usergroups where we really want to
hear the voice of the customerand say do you want to join this
beta program?
This is what we have on ourhorizon in terms of our roadmap.
What do you think?
How do you see that deliveringand ask that real, raw feedback?
(17:26):
And that's how maintain ourgoals and achieve those goals
right, because we have theclient's real feedback in real
time.
So I would say you know usergroups and you know just
continuing that feedback loopand having industry principals
that also can do that at abigger scale than just
(17:46):
one-on-one conversations.
Speaker 1 (17:48):
Amazing Sounds like you're really thinking about the
whole process from start tofinish, and I think for your
customers that's ideal.
Yes, well, we hope so.
Yes, for sure.
And so you mentioned you knowyou obviously have a wonderful
life outside of work as well.
So obviously, a lot of peoplewill probably ask you how do you
balance it all?
How do you do it all?
How do you do it all?
Speaker 2 (18:11):
Yes, it is actually hard to do it all.
I'm stumbling because I justleft an annual conference that I
love.
The last day of the conferenceit's usually the party, you know
, the closing party, et cetera,and I had to go because I got
(18:31):
sick.
My body literally said you'vegot to take a nap.
But to be on the more positiveside, because everybody calls me
Mrs Sunshine, I will say thatit takes a village, have a great
circle.
You know, mentors are absolutelycrucial in our, in our industry
(18:52):
.
Grab them as soon as you feelthe need for it right and get
some advice and and work thatinto the fold.
And then on the family side,you know I have a great support
system here as well, and if Iget too stressed I do like to
meditate.
I do love running, Um, and so Iget out some exercise and and
(19:14):
angst that way, Um.
But you know, work, work, lifebalance is not really something
I look at, um, because it's onein the same for me in terms of I
have so much passion for what Ido that it doesn't really feel
like work a lot of the times,and I have passion for my family
(19:35):
, so it's more of justprioritizing your passions.
Speaker 1 (19:40):
Yeah, and it's funny when you kind of stop during
that question.
That's been the genericresponse from almost everybody
I've interviewed when I askedthat question too, there's a lot
of people say you know, youcan't, you just have to take it
a day at a time and you reallyhave to look at what is it that
I need to accomplish today?
How am I going to do that?
(20:00):
And exactly what you said,where there is a lot of
crossover in terms of the answeris community and connection.
Who am I going to ping whenthis happens, or who can I call
on when I need some extrasupport?
And that's for both personaland professional life.
Speaker 2 (20:18):
It's all about your community, your tribe.
Yes, and taking breaks.
Don't let your body force youto take a break.
Take a break.
Speaker 1 (20:26):
Yeah, don't wait till you hit a wall.
Yes, exactly, next time, justtake the break.
I know that's always tough too,when it happens and you're at a
conference and you're like okay, I did all the learning and I
did all the-.
Speaker 2 (20:38):
Now I can't have fun.
Speaker 1 (20:40):
Yeah, now I just want to have a little minute to just
have some fun and connect withmy peers, and then, yeah, that's
less than ideal, but it soundslike you powered through and
thus are an inspiration.
Thank you.
Sometimes you learn the mostfrom the moments when you hit a
wall and you just have to say,okay, I'm learning that I need
(21:03):
to start to take a couple moremoments to myself, I need to
take care of myself and that'sokay, I can give myself that
permission.
Speaker 2 (21:11):
You know and that was I was a very new mom the first
time I went to the MultifamilyWomen's Summit and that was one
of the topics of like doing itall.
I think it was Tina Westactually was the speaker at the
time and she talked about, youknow, having children and the
demands and the mom guilt thatcomes from traveling so much for
(21:31):
her work.
And I have started traveling alot and mom guilt is very strong
.
But, you know, taking it oneconference at a time, one trip
at a time, and bringing hometreats for them or something
like that, just to let them knowyou love them, and then looking
at the delivery of what youwere able to do with that.
(21:52):
So honestly, like if I couldre-answer that question, I do it
all by reflection, going backand looking at you know what,
what have I accomplished?
And that drives me to do thenext thing and the next thing
until my list is checked off andI've felt like I've done it all
.
Speaker 1 (22:15):
That's wonderful and I think it's so important for
you to celebrate those momentsfor yourself and still always be
patting on yourself on the back.
Yeah, my executive coach sayssomething really interesting.
He said look, always be lookingfor the positive evidence of
what you're doing, because we'reso inclined to constantly be
looking for what areas we needto improve.
And so when you're alsoconstantly looking for the
(22:36):
positive evidence of, say, lookat the example that I'm setting
for everyone around me my, youknow, for my family, for my
career, for my coworkers, forwomen coming up in this industry
, like I am making a positiveimpact all around me and you're
doing that.
And so I think, just pattingyourself on the back and say,
(22:57):
you know, I learned it'snecessary and have those hard
conversations that you need tohave.
So I love your outlook.
I think you're just a verypositive person and such an
inspiration to women.
Thank you, thank you, thank youso much.
So a couple other things.
So you're going to be on stagethis year, yes, are you excited?
(23:19):
So tell us more about that.
What are you excited about withthe summit?
What are you excited aboutbeing on stage and talking about
?
And, kind of, given yourexperience last year, what are
you hoping for this year?
Speaker 2 (23:32):
Yeah, that's a good one.
So you know it's always sosecretive of where we're going
for the outing.
I heard people saying rumorsthat there's another hike or
that we're going to another tour.
I don't know, so I am lookingforward to finding out what that
is.
Depending on how hot it is, itwas 119 every day last year.
Speaker 1 (23:52):
We just went this morning.
You went this morning, I wentthis morning to figure out where
we're going, so I'm excited toget an announcement soon.
Awesome, thank you.
Speaker 2 (24:02):
Sneak peeks.
So when it came to the speakingevent, so last year I think,
someone came down with COVID andlast minute could not do their
speaking event and Carrie was sokind and I was so honored that
she said I was the first person.
She asked, can you please fillin?
(24:23):
And I was like, absolutely,what are we talking about?
And it was.
It was such a great experiencebecause I sat alongside another
vendor where they had acompletely different experience
than me.
So it it.
I learned something sitting onthat stage as well as taught the
audience.
You know some of my, myexperiences and findings in what
(24:44):
we were discussing.
So this year, when I wasapproached to speak, I was like,
ooh, about what?
Right?
That was the same question, yes, but what?
Um?
And it it?
It's around the same topic ofhow do you still network,
maintain those vendor to vendorrelationships alongside being,
(25:06):
you know, part of the ecosystemand trying to be a partner right
to, or a great experiencebecause I, I don't look at our
competitors like, oh, I, I'm, Ican't talk to you because you
know you're, you're a competitor, a real page.
(25:26):
I.
I want to learn and it doesn'tmatter who or what you're, you
know you are like I want tolearn about you, um, and we're
very cyclical in this industry,so it could come around to where
that person ends up workingwith me.
So just start with kindnessfirst and, um, you know, move
from there.
But that, that, when I gotapproached to speak about that,
(25:46):
I was like this is so myballgame, like I am so excited
about that, um, because I dofeel like for me, the networking
and the connections are numberone, and then, you know, our
partners are going to be myfocus, and then, outside of that
, any other friendships that I,I gather, is just a bonus.
So, um, so I'm very, I'm veryexcited and very honored.
Speaker 1 (26:08):
Yeah, and that's so interesting too, because I feel
like there's been I've noticed avery amazing shift in this
dynamic of you know, when Ifirst entered multifamily 14
years ago, it felt very likedon't talk to the competition,
don't you know?
Don't let out any informationabout what we're doing or
working on, and really what thatdoes is it holds the whole
(26:31):
industry back from innovating.
You know, when you have thatkind of mindset, and so you know
, patrick always talks about howElon gave up the patent for the
battery for electrical vehiclesbecause he needed the entire
category to win of electricvehicles before Tesla could win
right.
So it's that same concept wheremultifamily as a whole needs to
(26:53):
be doing well and needs to beinnovating and needs to be
moving forward and developingbest practices in order for any
one of us to succeed at whatwe're specifically trying to
solve for.
Speaker 2 (27:03):
Yeah, yeah, 100%.
And you know, back to the parttwo of your question in terms of
, like, what am I lookingforward to when it comes to the
multifamily women's?
You know it, I always say thisand I gave this feedback last
year, but it was very heavy onjust technology and property
(27:25):
management and less about women.
So I am looking at the lineupof the speakers and everything
that we're going to be talkingabout.
I'm excited to kind of get backto that.
But still talking about productand technology and people,
because you know that that iswhat we do we have to keep the
focus.
You know the scope there.
But when it comes to women inthese leadership roles, I just I
(27:50):
know I have so much to learnand I really am excited about
meeting people that are in thoseroles that I can maybe claim as
a mentor one day.
Speaker 1 (28:01):
Well, you're in luck, because about 10 guests that
I've had on in the last fewweeks have been like I'm looking
for more people to mentor, sothis is amazing.
Our very first session isaround women who have been in
the industry 30 years plus, andwe have some incredible women
who have accomplished just themost incredible things in their
(28:22):
career.
And I'm like, well, get ready,because you're going to have a
hundred mentees now, yay, yes,I'm excited.
Speaker 2 (28:29):
I saw that lineup and I was like this is it?
We're getting back to thebasics of how do we help women
grow.
Speaker 1 (28:35):
Absolutely, and and a healthy mix of conversations
around life, around balancingeverything and around technology
and how we have accuraterepresentation in all of these
different facets of our lives.
So, again, I'm so excited to bea part of this and I'm really
happy that you're going to be upthere with me and attending,
and I just think it's going tobe wonderful, so awesome.
(28:56):
Is there anything else withreal page that you want to leave
our listeners with that you'reexcited about?
That you, you know, haven'tmentioned just yet.
Speaker 2 (29:08):
That's a great question.
You know, we're we're alwayshiring.
So if you, you know, want tojoin this one happy family, this
one real page that we that I'vebeen claiming, you know we'd
join, this one happy family,this one RealPage that we that
I've been claiming, you know,we'd love to have you Again.
You know, I think that theopportunities that RealPage has
(29:30):
provided to me alone and I knowso many others within RealPage,
you know, has far exceeded myexpectations when I became a
leasing agent, like many yearsago.
Um, so I, I, I guess I wouldsay that and, um, yeah, uh, I'm
just excited to represent realpage and to be at the
multifamily women's summit as asponsor and a speaker this year
(29:52):
and continue to see, uh, moreand more women thrive in this
industry.
So Wonderful.
Speaker 1 (29:59):
Well, thank you so much for coming on the podcast
today.
What is the website that peoplecan find?
You find real page.
Speaker 2 (30:07):
So I am very active on LinkedIn, so feel free to you
know, peruse there and see anycontent that I'm working on or
anything like that.
And then realpagecom.
I know that that seems veryoverarching because it's just
everything, but you can look upforward, slash, front office
solutions and that's kind of alot of the technology that I was
(30:28):
mentioning earlier you can findout about, or we have a loft
website that we're launching, aswell as Lumina.
So check out those three and Ilook forward to talking more
with you guys in a couple ofweeks.
Speaker 1 (30:42):
Absolutely.
Thank you so much for coming onthe show today, Krista.
Thanks and thank you all fortuning in to the Multifamily
Women's Podcast.
Please grab your tickets forthe summit today at
multifamilywomencom and we willsee you there.
Thanks for tuning in to another episode of the
Multifamily Women's Podcast.
We are super excited.
Today we have Krista Hurleyfrom RealPage.
She is an industry principaland she's going to be one of our
speakers and sponsors at theMultifamily Women's Summit this
year.
Thanks so much for joining ustoday.
Krista.
Thanks for having me.
I'm honored.
So what is it that got you intomultifamily and RealPage?
Speaker 2 (00:24):
So this is funny, I've only been in multifamily
with RealPage.
I started 13 years ago as aleasing agent in the call center
, formerly known as Level One,and RealPage bought us that same
year that I joined and I workedmy way up.
I saw the bigger picture withRealPage and I said I would love
(00:47):
to be an account manager oneday.
So I started.
Small was implementations andaccount management and as
RealPage grew I reallyunderstood the greater
organization right so thegreater industry and the pains
that the onsite teams werehaving, and I knew technology
(01:07):
played a significant role and sowe developed or started buying
more products and developedrenter engagement.
So really from the start to theend of that journey is kind of
where my role fits.
And then I had one of thesereach for the star moments when
they asked about an industryprincipal specific for the
(01:28):
contact center, and I shot myshot and I actually have been
here now in this role going onfour years, which sounds crazy,
and I've loved every minute ofit.
My particular role I love itbecause I say industry principle
.
People are like what's that?
Yeah, so industry principlereally looks at the market and
(01:50):
the pains of our, of ourpartners and brings that back
into product to help develop andcurate better products for them
, as well as help sales reallysee the value of these products
for our partners and sell thatsuccessfully.
And then even from a customersuccess standpoint, I work with
those teams to ensure again thesame type of training, but also
(02:19):
when they have issues that arise, sometimes it does take an
expert's touch in terms of theproducts that I'm very intimate
with, and so I really stayneutral around all those
different organizations withinRealPage and pull everybody
together with one big hug.
Speaker 1 (02:31):
I love that and I love that you're listening to
your customer I think that'sreally important and bringing
that back so that you caninnovate.
So what exactly does RealPagesolve for?
Speaker 2 (02:42):
Oh man, that's a lot.
Speaker 1 (02:44):
Outside of a lot.
Speaker 2 (02:45):
That's a big question .
I think we're up to like over350 products at this point.
My particular specialty is infront office solutions, so think
of anything that if anassociate in the office would
touch, and so that's reallywhere I would hone in on what is
it solved for?
So those mundane tasks of youknow, following up on leads
(03:09):
continuously and making surethat the phone lines are
answered or that you're curatinggreat content for those that
are coming in the door, evenlooking, browsing on the
Internet All of that is kind ofwhere our tools are helping
elevate the experience for ourcustomers' customers, right, so
(03:30):
the prospects and ultimatelyresidents.
And so you know it's funny like,even online leasing is it's an
older term, but there's stillpeople that are slow to adopt
that, and that's okay, right, weall go at our own pace.
But really making sure thatthat journey is seamless for the
consumer and then for ourcustomers or our partners, that
(03:54):
is, a seamless experience forthe on-site team so they can do
their jobs better and quickerand still love it at the end of
the day.
Speaker 1 (04:01):
Yeah, and those on-site teams really are the
front line, the very first touchpoint of the customer, the
resident.
They're really what makes homea home.
So I think what you're doing isincredibly important for
RealPage.
So I think that's wonderfulthat you have such a customized
role catered towards thatexperience.
That's amazing.
Speaker 2 (04:21):
Yeah, thanks, I do love it.
It's funny One of my favoritestories that I love to share.
When I got this job at the callcenter as a leasing agent, it
was one of those moments where Iwas living in Charleston with
my husband who had justgraduated.
We had to move back homebecause it was 2011.
So it was really rough time tofind a job right out of college
(04:42):
and I applied and I didn't fullyunderstand or grasp what I was
signing up for.
Speaker 1 (04:48):
Right.
Speaker 2 (04:49):
Until I took my very first phone call solo.
You know we go through likefive week trainings it's crazy,
but I took my first phone callsolo and I remember getting off
the phone because that personwas so excited and I thought, oh
my gosh, I'm like a real estateagent, Like I literally got so
excited about that person havingsuch success in finding their
(05:11):
new home and I knew I was stuckthen Back to your original
question of how did I get intothis industry.
It was one of those momentswhere I was like this is it?
I love this job and I love whatI'm doing for this, for these
people that are looking forapartments.
Speaker 1 (05:28):
So that's such a great story.
I think we forget sometimesbecause we get caught up in the
minutia of the everyday, of ourjobs and who we're really
serving and what we're reallyproviding for people.
So I think that's reallyexciting that you're thinking
that way and I love that.
That's what hooked you is.
I found someone their home andI helped, and I helped someone
you know have a great experience, and that's really what it's
(05:51):
all about at the end of the day.
So I love that.
So what on the horizon are youexcited about for RealPage?
That they're working oninnovations.
There's been a lot.
Speaker 2 (06:03):
So our latest launch that really touches my
wheelhouse is Lumina, which isour AI platform or foundation
across many different areaswithin the RealPage ecosystem,
but mine specifically, you know,in front office, it touches
around omni-channel.
So the artificial intelligenceis now generative.
(06:25):
So it's funny because my roleis a little bit contradictory
when I'm like, oh, call center,like, use the call center,
there's a lot of human there,there's a lot of costs
associated with that, all ofthose things.
But also, hey, ai is cool andit's fresh and it's really
customizable and it's easy andall of those things.
So it's a little contradictory.
But the part that we wereadopting with AI early on was
(06:50):
not there, was always that well,how do you maintain that
human-like experience?
And now, with Lumina and ourgenerative AI, it really does
have that conversational flowthat even on the voice side it
doesn't sound robotic.
It's like, you know, talking tomy Echo in the kitchen, you
know, when I'm trying to tellher to set a timer, those types
of things.
So it's very human-like.
(07:12):
So our AI platform I'm veryexcited about that is just one
tiny piece that we're working onin that area.
And then the other one, ourlatest launch, is Loft.
Now it doesn't specificallytouch my wheelhouse, but I'm
super excited about it becauseit's fresh, it's new and it's
(07:33):
really different.
For RealPage, loft is ourresident experience ecosystem.
I guess you could call it orapp.
It's one journey at the startof your online leasing
application to whenever you endup exiting the apartment life,
(07:53):
and so Loft really elevates thatfor me, and I really think that
that's going to be a slam dunk.
It's one of our biggestlaunches this year.
So many more things happening,but those two are the ones that
I'm like wow, real page, you didit, great job.
Speaker 1 (08:10):
Wow, that's awesome, and I and you know having female
representation in technology isreally important to me, and
something we've been exploring alot and thinking a lot about is
also with with the women'ssummit is how do we really have
people that advocate for thischange and embrace AI and see it
as a helper, as a trueassistant to our people, and
(08:30):
we're really going to need thosepeople moving forward to help
leaders navigate, to help youknow what does this look like?
How do I navigate AI and newtechnological advances in a way
that's feeling more safe andsecure, and so I think it's
great that you're embracing itand that you see it that way.
Maybe we'll start an AI womenin AI group of some sort, so I
(08:54):
love that.
And so, speaking of women, youare a sponsor of the Women's
Summit this year.
What has your experience beenin attending the Women's Summit
and what are you excited aboutto be a sponsor?
Speaker 2 (09:08):
Yeah, so it's funny.
I keep saying it's funnybecause it's not ha ha funny,
but it's one of those, you know,when you toot your own horn
type of thing.
I'm not very good about that.
I don't normally brag on myselfand you know myself.
(09:30):
And you know, with the Women'sSummit, I went in 2022 and I was
blown away.
I cried so many happy tears ofbeing able to find my place.
I really did.
It was eye-opening for me to gothat first year and it was the
second year of me becoming an IPand you know I do talk to a lot
of executives and you know ourCEO is a woman.
Like it just opened my eyes andso I advocated to become
(09:52):
sponsors last year and this year.
So I'm like to toot right, butit was.
It was one of those significantmilestones in my journey as a
woman in technology that I needto be more connected, I need to
network more, I need to learnfrom these women who have done
this and been there and evenmentor, and it even empowered me
(10:15):
to join our employee resourcegroup, which we call Empower Her
, and so we do a mentoring eventand everything.
So I have a lot of passion forwomen in technology, and you
know that's why I advocated forthe Multifamily Women's Summit
Specifically.
You know I love the fact thatCarrie brings in some really
(10:39):
great speakers.
You know, and you can learn somuch from these women, young and
old.
Right, I can't remember hername now, rosalie or something
like that the little girl thatcame and sang for us twice.
You know it's just like shedoes the same thing that I'm
trying to do over here atRealPage.
She is in Cary in pulling inmore and more women into the
(11:02):
fold and really making a homefor us in this industry.
Speaker 1 (11:06):
I think that's such a great answer and I've heard
this answer along the lines ofconnection a lot.
Just, I've really found mygo-to person for this problem,
or I've really found my go-toperson and I found my little
group of women in technology.
I think that would be a reallyamazing group for us to take a
look at right.
Amazing innovations happeningand people are going to need
(11:31):
leaders.
They're going to need people tohelp drive these forces and so
especially women.
I'm looking at this and I'mexcited to look at something
like AI and these newtechnologies and say we have a
chance now to there's basicallya clean slate right.
We can have equalrepresentation in technology and
I think that is just such anexciting opportunity.
(11:52):
So it's very awesome thatyou're thinking that way and I'm
glad you've enjoyed the Women'sSummit and made those
connections.
Speaker 2 (11:59):
It's definitely made me more brave, I will say, you
know, I am in a technologycompany that does have a lot of
men as well in these executiveseats, and I'm no longer afraid
to not speak up and share myideas because they're warranted
to and they are wanted to, andI'm seeing that in everything
(12:22):
that I bring to the table whenit comes to RealPage and they
definitely respect that having aCEO that's a woman.
So it's definitely made me morebrave.
Speaker 1 (12:30):
Yeah, and I've had a great opportunity to meet so
many of the women that attendand that are going to be
speakers, just like you, at thesummit.
And I am so excited becausejust the energy I have in those
one-on-one conversations I'mlike, wow, a room full of women
that are this impactful, thatare doing these amazing things
in our industry and that are notapologizing for it.
(12:53):
Right, we're just standing ourground and it's just, it's so
empowering to even be aroundthese women.
So I just the idea of all ofall of you being in a room, I'm
just, I cannot wait.
I've never been so excited forsomething.
So so let's talk a little bitabout um real page and the
culture and why.
Because you've been there.
(13:13):
You said from the get-go, it'sbeen almost what, 12 years now
for you.
So what about?
The culture keeps you around?
Speaker 2 (13:21):
so I'm a naturally I'm a very loyal person, um, and
so I knew that when I foundsomething that I was passionate
about that I would.
I would stick Um and real pageshad a lot of change lately, um,
and and I say lately, like inthe last five years, which
actually aligned with my changeI have a five-year-old um and a
(13:41):
four-year-old, so it's it's beenlike I'm growing up with real
page Um.
But the culture really is thepeople make it at RealPage and
we have a very one RealPagementality, so one big family
mentality.
I have true born friends that Ilove that work at RealPage.
(14:03):
Some have left and I stilltogether in a lot of the change
of.
You know what we see forRealPage eventually, and then
you know what we've endured inthe past.
So I will say that the cultureis very, you know, one big happy
(14:25):
family.
Happy can be a little bit, youknow, loose sometimes.
Happy can be a little bit, youknow, loose sometimes.
Speaker 1 (14:33):
But you know we definitely have passion towards
that one goal of getting thingsright for our partners and
making their lives easier, andso that makes our jobs, you know
stick, yeah, yeah, and Iimagine that you have those
really long-term customers andyou have that client journey in
your head at all times, and sowhat does that look like when a
(14:54):
client decides to utilizeRealPage?
What does that kind of customerjourney continue to look like
post-onboarding.
Speaker 2 (15:02):
Yeah.
So we have, you know, and we'vereally completely, like I said,
real change.
Realpage has changed a lot.
We've restructured ouronboarding and we have different
groups that handle the actualonboarding and then the adoption
phase, if you will.
And then there's customersuccess and again, you know, the
industry principles at RealPagehave deep you know deep
(15:25):
conversation, deep connectionswith a lot of these folks.
But you know, different productstake different times in terms
of how long that journey lookslike or what, what that is.
But we maintain, um, you know,connections by quarterly
business reviews and looking atthe metrics that they signed up
for and said you know, are youdelivering this?
Um, and so we do that.
(15:46):
And, um, you know I'll have alot of touch points in terms of
conferences and stuff like that.
We really want to not onlydeliver a product that is
satisfactory or even above thatright that helps them, but then
we also want to elevate them intheir space, in their company,
or even their company, by havingthem in speaking events and
(16:10):
showing them as true peerleaders, peer-to-peer leaders,
in those conversations.
So RealPage really does love tobring clients on webcasts and
stuff like that.
And so back to your originalquestion of onboarding we really
try, and when a client signs upwith us, it's not just you're
(16:33):
buying a product, you're buyinga service provider that is going
to keep servicing.
Speaker 1 (16:39):
Yeah, and I loved what you said at the beginning
of this podcast, that your jobis to literally go out, collect
client feedback, reallyunderstand the need of that
client, how it impacts theresident, and then bring that
back to your innovation team.
What does that look like?
After that?
How do you kind of innovatealongside your product
(16:59):
development team?
What does that process kind oflook like?
Speaker 2 (17:03):
Yeah.
So we have beta clients, likeevery technology company, and,
more specifically, we have usergroups where we really want to
hear the voice of the customerand say do you want to join this
beta program?
This is what we have on ourhorizon in terms of our roadmap.
What do you think?
How do you see that deliveringand ask that real, raw feedback?
(17:26):
And that's how maintain ourgoals and achieve those goals
right, because we have theclient's real feedback in real
time.
So I would say you know usergroups and you know just
continuing that feedback loopand having industry principals
that also can do that at abigger scale than just
(17:46):
one-on-one conversations.
Speaker 1 (17:48):
Amazing Sounds like you're really thinking about the
whole process from start tofinish, and I think for your
customers that's ideal.
Yes, well, we hope so.
Yes, for sure.
And so you mentioned you knowyou obviously have a wonderful
life outside of work as well.
So obviously, a lot of peoplewill probably ask you how do you
balance it all?
How do you do it all?
How do you do it all?
Speaker 2 (18:11):
Yes, it is actually hard to do it all.
I'm stumbling because I justleft an annual conference that I
love.
The last day of the conferenceit's usually the party, you know
, the closing party, et cetera,and I had to go because I got
(18:31):
sick.
My body literally said you'vegot to take a nap.
But to be on the more positiveside, because everybody calls me
Mrs Sunshine, I will say thatit takes a village, have a great
circle.
You know, mentors are absolutelycrucial in our, in our industry
(18:52):
.
Grab them as soon as you feelthe need for it right and get
some advice and and work thatinto the fold.
And then on the family side,you know I have a great support
system here as well, and if Iget too stressed I do like to
meditate.
I do love running, Um, and so Iget out some exercise and and
(19:14):
angst that way, Um.
But you know, work, work, lifebalance is not really something
I look at, um, because it's onein the same for me in terms of I
have so much passion for what Ido that it doesn't really feel
like work a lot of the times,and I have passion for my family
(19:35):
, so it's more of justprioritizing your passions.
Speaker 1 (19:40):
Yeah, and it's funny when you kind of stop during
that question.
That's been the genericresponse from almost everybody
I've interviewed when I askedthat question too, there's a lot
of people say you know, youcan't, you just have to take it
a day at a time and you reallyhave to look at what is it that
I need to accomplish today?
How am I going to do that?
(20:00):
And exactly what you said,where there is a lot of
crossover in terms of the answeris community and connection.
Who am I going to ping whenthis happens, or who can I call
on when I need some extrasupport?
And that's for both personaland professional life.
Speaker 2 (20:18):
It's all about your community, your tribe.
Yes, and taking breaks.
Don't let your body force youto take a break.
Take a break.
Speaker 1 (20:26):
Yeah, don't wait till you hit a wall.
Yes, exactly, next time, justtake the break.
I know that's always tough too,when it happens and you're at a
conference and you're like okay, I did all the learning and I
did all the-.
Speaker 2 (20:38):
Now I can't have fun.
Speaker 1 (20:40):
Yeah, now I just want to have a little minute to just
have some fun and connect withmy peers, and then, yeah, that's
less than ideal, but it soundslike you powered through and
thus are an inspiration.
Thank you.
Sometimes you learn the mostfrom the moments when you hit a
wall and you just have to say,okay, I'm learning that I need
(21:03):
to start to take a couple moremoments to myself, I need to
take care of myself and that'sokay, I can give myself that
permission.
Speaker 2 (21:11):
You know and that was I was a very new mom the first
time I went to the MultifamilyWomen's Summit and that was one
of the topics of like doing itall.
I think it was Tina Westactually was the speaker at the
time and she talked about, youknow, having children and the
demands and the mom guilt thatcomes from traveling so much for
(21:31):
her work.
And I have started traveling alot and mom guilt is very strong
.
But, you know, taking it oneconference at a time, one trip
at a time, and bringing hometreats for them or something
like that, just to let them knowyou love them, and then looking
at the delivery of what youwere able to do with that.
(21:52):
So honestly, like if I couldre-answer that question, I do it
all by reflection, going backand looking at you know what,
what have I accomplished?
And that drives me to do thenext thing and the next thing
until my list is checked off andI've felt like I've done it all
.
Speaker 1 (22:15):
That's wonderful and I think it's so important for
you to celebrate those momentsfor yourself and still always be
patting on yourself on the back.
Yeah, my executive coach sayssomething really interesting.
He said look, always be lookingfor the positive evidence of
what you're doing, because we'reso inclined to constantly be
looking for what areas we needto improve.
And so when you're alsoconstantly looking for the
(22:36):
positive evidence of, say, lookat the example that I'm setting
for everyone around me my, youknow, for my family, for my
career, for my coworkers, forwomen coming up in this industry
, like I am making a positiveimpact all around me and you're
doing that.
And so I think, just pattingyourself on the back and say,
(22:57):
you know, I learned it'snecessary and have those hard
conversations that you need tohave.
So I love your outlook.
I think you're just a verypositive person and such an
inspiration to women.
Thank you, thank you, thank youso much.
So a couple other things.
So you're going to be on stagethis year, yes, are you excited?
(23:19):
So tell us more about that.
What are you excited about withthe summit?
What are you excited aboutbeing on stage and talking about
?
And, kind of, given yourexperience last year, what are
you hoping for this year?
Speaker 2 (23:32):
Yeah, that's a good one.
So you know it's always sosecretive of where we're going
for the outing.
I heard people saying rumorsthat there's another hike or
that we're going to another tour.
I don't know, so I am lookingforward to finding out what that
is.
Depending on how hot it is, itwas 119 every day last year.
Speaker 1 (23:52):
We just went this morning.
You went this morning, I wentthis morning to figure out where
we're going, so I'm excited toget an announcement soon.
Awesome, thank you.
Speaker 2 (24:02):
Sneak peeks.
So when it came to the speakingevent, so last year I think,
someone came down with COVID andlast minute could not do their
speaking event and Carrie was sokind and I was so honored that
she said I was the first person.
She asked, can you please fillin?
(24:23):
And I was like, absolutely,what are we talking about?
And it was.
It was such a great experiencebecause I sat alongside another
vendor where they had acompletely different experience
than me.
So it it.
I learned something sitting onthat stage as well as taught the
audience.
You know some of my, myexperiences and findings in what
(24:44):
we were discussing.
So this year, when I wasapproached to speak, I was like,
ooh, about what?
Right?
That was the same question, yes, but what?
Um?
And it it?
It's around the same topic ofhow do you still network,
maintain those vendor to vendorrelationships alongside being,
(25:06):
you know, part of the ecosystemand trying to be a partner right
to, or a great experiencebecause I, I don't look at our
competitors like, oh, I, I'm, Ican't talk to you because you
know you're, you're a competitor, a real page.
(25:26):
I.
I want to learn and it doesn'tmatter who or what you're, you
know you are like I want tolearn about you, um, and we're
very cyclical in this industry,so it could come around to where
that person ends up workingwith me.
So just start with kindnessfirst and, um, you know, move
from there.
But that, that, when I gotapproached to speak about that,
(25:46):
I was like this is so myballgame, like I am so excited
about that, um, because I dofeel like for me, the networking
and the connections are numberone, and then, you know, our
partners are going to be myfocus, and then, outside of that
, any other friendships that I,I gather, is just a bonus.
So, um, so I'm very, I'm veryexcited and very honored.
Speaker 1 (26:08):
Yeah, and that's so interesting too, because I feel
like there's been I've noticed avery amazing shift in this
dynamic of you know, when Ifirst entered multifamily 14
years ago, it felt very likedon't talk to the competition,
don't you know?
Don't let out any informationabout what we're doing or
working on, and really what thatdoes is it holds the whole
(26:31):
industry back from innovating.
You know, when you have thatkind of mindset, and so you know
, patrick always talks about howElon gave up the patent for the
battery for electrical vehiclesbecause he needed the entire
category to win of electricvehicles before Tesla could win
right.
So it's that same concept wheremultifamily as a whole needs to
(26:53):
be doing well and needs to beinnovating and needs to be
moving forward and developingbest practices in order for any
one of us to succeed at whatwe're specifically trying to
solve for.
Speaker 2 (27:03):
Yeah, yeah, 100%.
And you know, back to the parttwo of your question in terms of
, like, what am I lookingforward to when it comes to the
multifamily women's?
You know it, I always say thisand I gave this feedback last
year, but it was very heavy onjust technology and property
(27:25):
management and less about women.
So I am looking at the lineupof the speakers and everything
that we're going to be talkingabout.
I'm excited to kind of get backto that.
But still talking about productand technology and people,
because you know that that iswhat we do we have to keep the
focus.
You know the scope there.
But when it comes to women inthese leadership roles, I just I
(27:50):
know I have so much to learnand I really am excited about
meeting people that are in thoseroles that I can maybe claim as
a mentor one day.
Speaker 1 (28:01):
Well, you're in luck, because about 10 guests that
I've had on in the last fewweeks have been like I'm looking
for more people to mentor, sothis is amazing.
Our very first session isaround women who have been in
the industry 30 years plus, andwe have some incredible women
who have accomplished just themost incredible things in their
(28:22):
career.
And I'm like, well, get ready,because you're going to have a
hundred mentees now, yay, yes,I'm excited.
Speaker 2 (28:29):
I saw that lineup and I was like this is it?
We're getting back to thebasics of how do we help women
grow.
Speaker 1 (28:35):
Absolutely, and and a healthy mix of conversations
around life, around balancingeverything and around technology
and how we have accuraterepresentation in all of these
different facets of our lives.
So, again, I'm so excited to bea part of this and I'm really
happy that you're going to be upthere with me and attending,
and I just think it's going tobe wonderful, so awesome.
(28:56):
Is there anything else withreal page that you want to leave
our listeners with that you'reexcited about?
That you, you know, haven'tmentioned just yet.
Speaker 2 (29:08):
That's a great question.
You know, we're we're alwayshiring.
So if you, you know, want tojoin this one happy family, this
one real page that we that I'vebeen claiming, you know we'd
join, this one happy family,this one RealPage that we that
I've been claiming, you know,we'd love to have you Again.
You know, I think that theopportunities that RealPage has
(29:30):
provided to me alone and I knowso many others within RealPage,
you know, has far exceeded myexpectations when I became a
leasing agent, like many yearsago.
Um, so I, I, I guess I wouldsay that and, um, yeah, uh, I'm
just excited to represent realpage and to be at the
multifamily women's summit as asponsor and a speaker this year
(29:52):
and continue to see, uh, moreand more women thrive in this
industry.
So Wonderful.
Speaker 1 (29:59):
Well, thank you so much for coming on the podcast
today.
What is the website that peoplecan find?
You find real page.
Speaker 2 (30:07):
So I am very active on LinkedIn, so feel free to you
know, peruse there and see anycontent that I'm working on or
anything like that.
And then realpagecom.
I know that that seems veryoverarching because it's just
everything, but you can look upforward, slash, front office
solutions and that's kind of alot of the technology that I was
(30:28):
mentioning earlier you can findout about, or we have a loft
website that we're launching, aswell as Lumina.
So check out those three and Ilook forward to talking more
with you guys in a couple ofweeks.
Speaker 1 (30:42):
Absolutely.
Thank you so much for coming onthe show today, Krista.
Thanks and thank you all fortuning in to the Multifamily
Women's Podcast.
Please grab your tickets forthe summit today at
multifamilywomencom and we willsee you there.
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