In this previously recorded LIVE episode from MOPsCON 2022, Kristin and Kristin are joined by Etumos Founder, Edward Unthank to talk Customer Success Operations, CSOps.
Catch this slightly lengthier but also interactive episode to learn more about customer success operations including why it should be part of Rev Ops, what a pilot program can do for your organization, and getting started with understanding your customer set.
Jump to 44:08 to hear the three takeaways on CSOps.
Hear previous episodes and access a transcript at https://etumos.com/must-contain
Pitch us your idea for the pod at https://bit.ly/must-contain-pitch
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