Episode 123 of MVP - The Master's Voice Podcast features Vikas Chawla, MD of Compass Group India. With over two decades of experience, Vikas discusses how the company serves 900,000 meals daily across 45 cities with a 38,000-strong team. In conversation with Pavan R Chawla, Founder-Editor, Mediabrief.com, Vikas speaks of several things, including his journey through leadership roles at Coca-Cola and his entrepreneurial ventures. He highlights key lessons that shaped his approach to management. He emphasizes a caring work culture and empathy, which he believes are essential for boosting employee engagement and retention.
Vikas envisions leveraging tech innovations to enhance food safety and improve overall service delivery at Compass Group.
Vikas discusses the food services industry in India, currently valued at 70,000 crores and growing at 15% annually. He shares that Compass Group aims for a 45% revenue increase over three years, focusing on sector expansions and client acquisitions. Also, that it collaborates with initiatives like the Robin Hood Army to combat food wastage and aid underprivileged communities.
Vikas highlights solar-powered kitchens and rainwater harvesting as part of Compass Group’s environmental commitments. Technologies like the AI-powered sorting mechanism and the Foodbook app are enhancing Compass Group’s operations.
Vikas underscores the role of ongoing employee training in fostering a strong safety culture. He credits his leadership values to the support from his family, emphasizing open communication both at home and work.
This insightful episode of MVP - The Master's Voice Podcast offers valuable lessons on leadership, culture, and growth in India’s food service industry. I hope you enjoy the conversation and find it beneficial. We hope you enjoy the conversation!
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