Episode Guest:
Adolfo Hernandez is the Group CEO of Capita PLC, known for his people-first leadership and transformation-driven mindset. With a global career spanning tech giants and turnaround challenges, he champions curiosity, innovation, and purpose-led growth.
Episode Timestamps:0:00 Introduction
1:20 Adolfo’s first job: lessons from behind the bar
3:45 Learning life skills outside the classroom
5:30 Choosing work over comfort: building independence
7:00 Conflict, observation, and people skills
9:15 Why curiosity is Adolfo’s greatest asset
11:30 Nerd roots: coding from age 12
13:50 Learning to unlearn: lessons from Amazon
16:40 Building leadership beyond micromanagement
19:10 High-performance culture: what it really means
21:25 The fragmentation of modern ambition
23:00 Volunteering in Kenya: a CEO’s reflection
25:15 How birthplace shapes opportunity
27:05 The only thing not changing at Capita
28:30 Injecting AI into essential services
30:20 Empowering 10,000 staff to define new values
32:10 Adolfo’s four new values driving change
34:00 Playing every lever in transformation
36:30 People-first innovation and fearless change
38:00 The future of human-in-the-loop service delivery
39:50 What gets Adolfo out of bed in the morning
41:30 Final advice: daily growth, daily impact
Episode Partners
✈️ easyJet
Explore exciting career opportunities at easyJet, one of Europe’s leading airlines. Whether you're passionate about aviation, customer service, engineering, or corporate roles, easyJet offers a dynamic work environment focused on innovation and growth.
https://bit.ly/3yCRlNS
📊 Compare the Market
Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.
https://bit.ly/4i53Svj
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