Kayte Houghton, Payroll Lead at M&S: No GCSEs, No Degree, No Limits

Episode Guest:

Kayte Houghton is the Payroll Lead at Marks & Spencer, where she’s risen from admin assistant to leading payroll for 65,000+ colleagues. A champion of resilience, Kayte’s journey from council house to career leadership shows what’s possible when passion meets opportunity.

Episode Timestamps:

0:00 Introduction

0:49 Kayte’s Early Life as a Teen Mum

2:15 Living on Benefits & Hitting Rock Bottom

3:40 The Courage to Visit the Job Centre

4:50 Discovering the Marks & Start Programme

6:10 Finding a Buzz in Admin Work

7:30 Gaining Confidence from Small Wins

8:45 Getting the Life-Changing Phone Call

10:10 Starting Her First Role at M&S

11:40 Learning the Power of Supportive Managers

13:00 Climbing from Admin to Team Leader

14:35 Reclaiming the Word “Ambitious”

16:00 How M&S Feels Like Family

17:20 Seeking Mentors & Giving Back

18:45 Imposter Syndrome & Belonging

20:00 Falling into Payroll — and Loving It

21:15 Why Empathy Matters When Handling Pay

23:10 From Post Room to Payroll Lead

24:30 Kayte’s Duvet Flip — Personal Pride & Identity

Episode Partners

M&S

M&S is a trusted global retailer, committed to quality, value, and innovation. For over a century, it has set industry standards by doing the right thing and embracing change. With 65,000 colleagues serving 32 million customers worldwide, M&S places quality at the heart of everything it does.

https://bit.ly/4mVHfLO

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