My Favorite Mistake: Learning Without Blame in Business and Leadership
My Favorite Mistake is a podcast about learning without blame in business and leadership. Despite the name, it’s not just my favorite mistake—it’s yours, it’s ours, and it’s what we can all learn from when things don’t go as planned. Hosted by author and consultant Mark Graban, each episode features honest conversations with leaders, executives, entrepreneurs, and changemakers about a meaningful mistake they made—and what they learned after things went wrong. How they responded. How they improved. How they grew as leaders. This isn’t a show about failure theater, gotcha moments, or simplistic “lessons learned.” It’s about how real people reflect, improve, and lead better in complex organizations—without scapegoating, shame, or hindsight bias. What You’ll Hear • Leadership and management mistakes that reshaped careers, teams, and organizations • How teams and leaders learn without blaming individuals • Insights about culture, systems, decision-making, and psychological safety • Practical lessons drawn from real experience, not abstract theory Guests come from business, healthcare, technology, sports, entertainment, government, and academia, sharing stories that reveal how learning actually happens. The Perspective Mark brings a systems-thinking lens grounded in Lean management, continuous improvement, and psychological safety. The focus is less on who messed up and more on what the system taught us. Who This Podcast Is For • Leaders and managers who want to learn from mistakes without blame • Executives working to build healthier, more resilient cultures • Professionals who believe improvement starts with reflection, not punishment My Favorite Mistake: Learning Without Blame in Business and Leadership
Episodes
Eric Dingler and his wife met every week to review the numbers in their business. When they moved to Costa Rica, they paused that meeting for what was supposed to be six weeks. The pause lasted a year. Losing a client led to a short draw on a line of credit, then another, then one that never got repaid. Embarrassed, Eric kept it to himself until he could present a plan to fix it, and in a panic he launched a string of ...
Stephanie Mitchell came back from vacation and got called into the C-suite. They wanted her to run the hospital laboratory temporarily. She was an ICU nurse who had moved into administration, she knew nothing about lab work, and consultants were arriving to cut costs. She took the job and asked to be let out of it as soon as possible.
Four months in, working night and day while lab staff wondered what a nu...
Dr. Jonathan Thorp spent a career building systems, methods, and models that made work more functional. His mistake was assuming that creating the value was where the work stopped. Promoting it struck him as vanity, the opposite of humility, so he avoided doing it. Then he watched good work land as a non-event, including an incentive plan he redesigned for a client services group after finding the levers were connected...
Susan von Seggern handed the finances to her business partner and stopped looking at them. Then she decided their Los Angeles PR agency should open a New York office -- a lease, three hires, salaries, insurance, payroll taxes -- without opening the books first. Her partner pushed back. Susan says she didn't listen.
Then the dot-com crash hit, then the 9/11 recession, and PR budgets disappeared. A forensic ...
Steve Montague had been flying for the airline about two years when he decided to let his captain be wrong.
He was paired with a captain who shut him down every time he offered anything. Asked about routing around a thunderstorm 80 miles out, the captain told him he would say when he had made a decision. Told that maintenance had been called for a burned-out light, which federal regulation required, the ca...
Michael Chaleff took a year between the Navy and law school and spent it working as a restaurant magician -- walking up to strangers who had been drinking, interrupting conversations they were happy to be having, and trying to earn a tip before the food arrived. He knew going in that things would go wrong in that environment almost every night. What he didn't do was make a plan for what to do when they did.
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Carl Pradelli was 18 months into building a co-branded skincare line with the Home Shopping Network when the first production run came back wrong. Ingredients specified at five percent had gone in at one. Ingredients specified at one had gone in at five. The same women who had praised the samples now reported the product was making things worse.
Learn more at https://www.markgraban.com/mistake362
The contract manufacturer had come ...
Tiffany Auvil spent more than twenty years inside the U.S. healthcare system, starting as a volunteer firefighter and eventually serving as System Director of Outpatient Clinics for a three-hospital health system. She is a functional medicine health coach, she is completing a Doctorate of Science in Integrative Healthcare, and she is the author of "The No ...
Bill Rasmussen got fired by the Hartford Whalers, then chased an idea almost nobody believed in: sports television around the clock. He burned through his own money, his credit cards, his son Scott's money, and money from his father, sister, and brother. Six months before launch, out of cash, he signed a deal with Getty Oil for the tens of millions ESPN ne...
In fighter jet aviation, errors can be fatal -- so the systems built around learning from them have to actually work. My guest is Christian "Boo" Boucousis, a former Royal Australian Air Force fighter pilot and CEO of Afterburner, a leadership firm that has spent three decades translating combat aviation discipline into frameworks for business leaders.
Andrea Carpenter and Elizabeth Ledoux, co-founders of The Transition Strategists, were mid-negotiation on a business succession deal -- Andrea buying into Elizabeth's business -- when Andrea found out she was pregnant. The pregnancy wasn't the mistake. The mistake, as Andrea describes it, was her own rigidity: treating the closing of the deal as a fixed event that h...
Larry Kasanoff has produced more than 200 films, including Terminator 2, True Lies, and the Mortal Kombat franchise. So it's fitting that one of the most useful lessons of his career came from a kid on a set tour.
Publishing strategist Wiebke Tasch had built a bestselling book and a comfortable full-time income on Amazon -- enough to quit her PR job. Then one morning an automated email told her she had violated Amazon's terms, and both of her accounts and all of her books were deleted. No warning, no explanation, no human to appeal to. Her mistake: she had opene...
To save a few thousand dollars in legal fees, six-time Silicon Valley CEO Mike Grossman decided to act as his own lawyer on a routine distribution contract. Years later, when Dun & Bradstreet moved to acquire his company, he reread that contract and realized a single ambiguous sentence could be read to block any sale without his competitor's permis...
Kate Lowry was fresh out of college and working at McKinsey when she saw a colleague do something she believed was seriously wrong -- something that could constitute blackmail, with another employee's ability to stay in the country hanging in the balance. Her instinct was immediate and absolute: this is wrong, and I'm going to tell everyone. She report...
Eric Ries had a 40-page business plan. An Excel model so complicated it would crash Excel. A team of elite students, real investors, and a working product. What he didn't have was a strategy -- and he didn't realize it until after the startup collapsed.
Joe Hennes runs Tough Pigs, the premier Muppet fan site, and for years he also worked at Sesame Workshop -- the dream company he had been writing about since 2006. In this conversation, Joe is unusually candid about what it actually costs to merge fandom and profession.
Ep...
Deborah Coviello has spent her career walking into businesses with quality crises and operational pressure, and walking out with stronger leaders behind her. In this conversation with Mark Graban, she shares the favorite mistake that taught her one of her most lasting lessons.
Jesse Jackson, contact center leader and host of Set Lusting Bruce, joins Mark Graban to share his favorite mistake: going gun-shy as a new leader when veterans push back with "we tried that, it didn't work." Jesse explains why that deference cost him his best ideas, and how a Harry Chapin story about "two kinds of tired" reshaped the way he leads.
Dr. Melisa Buie is an operational excellence leader and co-author of Faceplant: FREE Yourself from Failure's Funk. She has a PhD in nuclear engineering from the University of Michigan, taught graduate engineering courses at San Jose State University, and has worked at semiconductor and photonics companies including Lam Research, Coherent, and Applied M...
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