NBDA: Bicycle Retail Radio

Now is an uncertain time for retail. The COVID-19 pandemic is forcing retailers to make difficult decisions like whether to close their store or not, whether or not to lay off employees, whether to ask for rent deferral or not, etc. We think that now it is more important than ever to come together and share ideas and practices between retailers all over the nation.

For the first episode in this series, Brandee Lepak, Owner of Global...

Each customer comes to you with a different story. As a retailer, you have the choice of how you interact with your customer and how to influence how they feel when they leave your store. Brett Flemming, owner of Efficient Velo Tools, joins Fred Clements in this episode to share his insights and advice on how to meet every customer with aggressive agreeability and ensure they leave your shop with a smile.

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Kristi Mohn is a gravel coach, a champion for women’s cycling, and one of the original organizers of Dirty Kanza. She fell into cycling organically when she and her husband were looking for a way to stay fit. As a Kansan seeking adventure, finding her way to gravel and Dirty Kanza was a no-brainer. 

In this episode of Bicycle Retail Radio, Kristi shares her thoughts on how and why gravel cycling has grown and what she’s doing to inc...

It’s no secret that the relationship between dealers and vendors can be filled with tension. A strong relationship, however, can give shops a competitive edge as vendors go the extra mile to help you to keep your customers happy. From product advice to supply chain insights, your vendors are an essential part of your success.

In this episode of Bicycle Retail Radio, James Ayres, Domestic Sales Manager at Haro Bicycles, and Phil Cohe...

Ian Christie was a teenager when he cleaned bathrooms and did basic bike builds in a bike shop in exchange for parts. He eventually worked his way to a paying gig on the sales floor and realized this was the career path for him. He acquired Summit Bicycles when it had two locations in the Bay Area, and he’s expanded it to five, with a staff of 45-60 full-time-equivalent staff members across the company. 

In this episode of Bicycle R...

Mike DuVarney, Executive Director of the BMX Foundation, has the best job in the world: putting kids on bikes—and his enthusiasm for it is contagious. In this episode of Bicycle Retail Radio, you’ll learn how the BMX Foundation is igniting passion for cycling by bringing STE(A)M programs and BMX athletes into schools across the country. 

Even if your shop doesn’t stock BMX bikes, you can still work with your local schools and camps ...

Karen Weiner and Brett Thurber opened a bike shop ten years ago in California’s Bay Area with four e-bikes on consignment, and no previous bike shop experience—an asset that enabled them to bring fresh eyes and a creative approach to creating a mission-driven business model. They began by operating out of their apartment and delivering bikes by trailer, and today, The New Wheel has two locations, an offsite service center, and 28 e...

Learn how to roll up your sleeves and dig into your shop’s data to become more profitable in this episode of Bicycle Retailer Radio. Joseph Du Bois opened his first Trek store in 2006, survived the 2008 recession, and now owns nine Florida Trek locations that have put customers on 50,000 bikes. Using a values-oriented philosophy and sales-driven mindset, Du Bois has mastered the art and science of running profitable, economically r...

In this episode, Morgan Lommele, Director of State + Local Policy at People for Bikes, interviews Gary Sjoquist, Director of Advocacy at Quality Bicycle Products. Gary was the industry's first full-time advocate and has continued to do great work as an advocacy director for 22 years. Gary talks about how he got started and shares some of his favorite stories from his years as an advocate.

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Fred Clements is back to interview James Moore, owner of Moore's Bicycle Shop in Hattiesburg, Mississippi and former NBDA Board Member, about his passion for sharing the joy of cycling with his local recovery centers. James has been speaking in addiction recovery centers for about 3 years after losing his son, Jeffrey to a heroin overdose in 2015. Listen in to hear about James' process and how you could get involved with yo...

Chris Cocalis, President and CEO of Pivot Cycles, joins Rod Judd, Membership and Development Director at People for Bikes, to talk about how he started in the bike industry and to get his take on the current state of the industry. Chris and Rod talk tariffs, retail, supplier behavior, and Chris gives his input on what he thinks the industry needs to be even more successful.

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Fred Clements, former executive director of the NBDA, returns in this episode to talk to Joe Nocella, Owner of 718 Cyclery and creator of Bike Shop Day. Bike Shop Day (www.bikeshopday.com) serves to connect the independent bike shop (in all shapes and forms) and our community through inclusiveness, promoting a healthy lifestyle and sustainable local business practices. Learn how you can get your shop involved for this year's Bi...

Listen in on a great conversation with Pat Hus, former Interbike show director, and Todd Sadow, Founder and President of Epic Rides, as they discuss how retailers can leverage large events to grow retail sales.  If your foot traffic is down and the race event participation is up… How can we use these large events to drive demand in our retail locations?

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In this episode, Scott Chapin of Marsh & McLennan interviews Kimo Seymour, the Senior Vice President in charge of events and media for Life Time, the parent of the Leadville 100 mountain bike race and the Dirty Kanza gravel race. Scott and Kimo talk about the trends they've seen in the cycling event space and about the kinds of successful relationships bike retailers can have with their local cycling events.

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In this episode, Laura Neighbors, Community Engagement Coordinator at Bicycle Sport Shop in Austin, Texas talks to Lisa Cramton, co-founder of Chopwood Mercantile in Crested Butte, Colorado, NICA Coordinator, and former marketing manager of Pivot Cycles. These two powerful women discuss why they are passionate about getting women and kids on bikes and how they empower other women to to get involved in the industry.

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