Breaking Barriers with Josie Keck: Part 2

On this special International Women's Day episode, we are honored to have Josie Keck join us from Open Text. Josie doesn't just bring her expertise in tech; she brings stories that resonate with the heart of every listener. Our conversation today weaves through the vibrant threads of diversity and inclusion in the tech world, stories of passion-fueled advancement, and the absolute necessity for empathetic leadership. It's a chat that transcends the binary codes and pixels, making space for the human connection that's essential in our digital communication era. Josie's relationship with her boss Jen Dario exemplifies the profound impact of emotional intelligence in driving tech teams forward.

Today, we also celebrate the Lean In movement's influence on women's empowerment in tech, reveling in the unique strengths that come from partnership dynamics, particularly those of husband and wife teams. Join us for a discourse on the nurturing roles women have honed within the industry, such as Kathleen's in Digital Boardwalk, and how these roles integrate seamlessly with family life and community support networks—think Marie Weeds and her "Women in Technology" podcast. It's a refreshing take on the symbiosis of personal growth and professional success, especially poignant on this International Women's Day.

We also take a moment to challenge the status quo of cybersecurity and technology sales, shining a light on the empowering journeys of women breaking into these traditionally male-dominated fields. We don't just talk shop about email encryption, cloud backup, and the evolving landscape of cybersecurity training; we celebrate the stories of tenacity and curiosity that enable success in this high-stakes arena. The episode culminates with a look at AI's role in the future of tech, the unwavering need for multifactor authentication, and the universal vulnerability to cyber threats. Through Josie's lens, technology isn't just a tool—it's a frontier for change, innovation, and inclusion, especially as we reflect on the contributions of women in the industry on this International Women's Day.

This Episodes Beers: 
Space Dust, IPA  

Elysian Brewing Company

https://www.elysianbrewing.com/beer/space-dust-ipa

Blueprint IPA

Birds Fly South Ale Project

https://untappd.com/b/birds-fly-south-ale-project-the-bluprint-ipa/1857263

Relax Hazy IPA

Offshoot Beer Company

https://www.thebruery.com/products/relax

Dank Side of the Moon New England Style IPA

3rd Planet Brewing Company

https://www.3rdplanetbrewing.com/our-beers/

Sponsor of this episode:  Digital Boardwalk
Digital Boardwalk is one of the top 10 Managed IT Service Providers in the United States.  If you are seeking to outsource your IT Management, or if your IT Team could use some help with projects or asset management, give Digital Boardwalk a call today!  They offer a FREE IT Maturity Assessment on their website.  If you want to see how your business's IT scores against industry standards, go to GoModernOffice.com now.

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Episode Transcript

Tim Shoop (00:11):
This is part two of our two part series with Josie.
If you didn't catch our lastepisode, part one, I encourage
you to go back and listen tothat one first, as Josie shared
her journey from Brazil toarriving in America with a
thousand dollars in a suitcaseand a dream of American success.
She discussed her journey andthe emotional impact of the day

(00:32):
she became an American citizen.
In today's episode, we'lldiscuss women in tech and the
importance of diversity andinclusion, and how we can
inspire more women to getinvolved in this industry.
We'll also talk about Josie'srole at Open Text and App River
and the world of cybersecurity,and why you, as an entrepreneur
or business leader, shouldreally pay attention.

(00:55):
So strap on your boots, ladiesand gentlemen, and get ready for
another great ride of Nerds onTap.
Ladies and gentlemen, welcome toNerds on Tap.
I'm your host Tim Shoop, , andI couldn't be more excited to
embark on this nerdy adventurewith all of you.

(01:17):
So grab your favorite room,because things are about to get
exciting.
Hey, everyone, welcome to luckyepisode number 13 of Nerds on
Tap.
Today's show is called BreakingBarriers Women in tech, with

(01:37):
special guest Josie Keck of OpenText, one of the largest
providers of cybersecuritysolutions, among many other
things, and one of digitalboardwalks favorite partners, so
I think I'm going to reallyenjoy this next segment.
We're going to talk aboutinspiring women in technology,

(01:58):
and you know I want to get intothe importance of diversity and
inclusion in the tech world.
How do you believe diversityand inclusion contribute to the
field?

Josie Keck (02:10):
Oh man, oh, I know it's a good one to start it off
with, I think that we talkedabout before, how you need to
have like input of women ofdifferent ages and people from
different walks of life to buildthis technology.
That includes everybody.
That includes everybody.
We all need to be in thistogether.

(02:31):
I have had some women.
I have, you know it's funny tosay sometimes like I have men
who have mentored me.
Okay as a woman who haveembraced me.
You're a woman in this industry.
You know.
Going to conferences is alwaysinteresting.
There's like, you know, I don'tknow.
It's funny because, you know,every time I have a partner
dinner and I take you all todinner, there's usually 12 of

(02:53):
you guys and me.
You know, and we take a pictureand I always share with my
husband.
I'm like he goes there, you go12 to one ratio.
You know there's always theratio we're trying to get more.

Tim Shoop (03:03):
There need to be more .

Josie Keck (03:04):
There need to be more women.
But you know, I have had menwho have mentored me to this day
, have men who mentor me, but Ihave great women to my life you
know my boss, jen Dario.

Tim Shoop (03:13):
Let's talk about Jen.
Jen Dario yeah, let's talkabout her and something that a
lot of people don't know aboutJen.
I hope I hope she listens tothis show.

Josie Keck (03:22):
She will after today .

Tim Shoop (03:24):
She is a workout fiend.
She works out at what timeevery morning.

Josie Keck (03:30):
She buy, she cycles like on the road for from five
to seven every morning.
Five to seven, two hours, andwe've been out before where we
had a few IPAs.
Okay, I don't like to get up inthe morning if I drink a few
IPAs and I before I wanted tosleep and let my body rest.
That woman wakes up in themorning and she's working out

(03:50):
for two hours, but she's verypassionate to the passion that
she has about work and she isthe most empathetic person I
ever met, you know, and shereally inspires me because, like
you said before, josie, like,don't get on my bedside.
Yeah, very passionate, like Iwant, and she's.

(04:11):
She's a person sometimes when Ilike I, I'm very passionate
about my job.
So when things are not working,I want to call the product
manager and say what a heck,make this work.
And I just get, I go on and sheand she tells me take a step
back.
She said do not send the emailtoday, let's just step away.
Let's chat tomorrow morningwhen we first come in, and

(04:32):
usually it's a good thing thatshe tells me to step back
because I'm, but she never sendan emotional email.
I mean, I don't call itemotional, I call it passion
Okay.
Passionate email.
Yeah.

Tim Shoop (04:46):
But if that passion is deciphered out of context on
the other end as something else,it becomes a bigger problem
100%.

Josie Keck (04:57):
You know a lot of special people in IT today.
They live behind screens.
Text message, emails, you know,for me, being sales, I'm a
communication.
I want to.
I want to pick up the phone andhave a call with you.
Right, we want to have aconversation and when I email
somebody or call, they don'tcall, they email me back.
So let's get on the phone andtalk about this, because text

(05:18):
message and emails can you readsomething, but you cannot read
the emotion or you might readthe emotion incorrectly.
So it is important to have theperson.
Again, we're in technology but,the people need to connect
because we're two humans.
This is not Josie AI sittinghere.
It's Josie the human, the realperson.
So I have emotions, you haveemotions, and when you're upset

(05:41):
and you call me and then youlater say, hey, I'm sorry, don't
listen to the voicemail, if Ilistened to, or if you send me
an ugly email, we probably willnot be here today.

Tim Shoop (05:50):
No, but I sent you an ugly voicemail.

Josie Keck (05:52):
You did.

Tim Shoop (05:53):
We're still sitting here today.

Josie Keck (05:54):
I didn't listen to it.

Tim Shoop (05:55):
Because you didn't listen to it.
Did you listen to it?
I did not.

Josie Keck (06:00):
I told you last night, I told you I didn't.
I, I know myself, I know myself.
I'm like, if he told me not tolisten, it was ugly.
I'm not going to listen to it.
It was so bad it was.
It's good.

Tim Shoop (06:10):
And it was out of character for me, because even
here I will not talk to someone.
If I'm upset with them, I willwait, collect my emotions, stick
to business and treat it likethis.

Josie Keck (06:22):
You're a human being , and that's so hard to do for
you to even talk about this.
Like we're all humans.
We make mistakes, you know, andsometimes it's good to step
back.
And Jen, going back to JenDaddy or she really I feel like
we balance each other out.
I have this thing where we doevents together.
As you know, I'm a planner.
So three months before I amfreaking out, jen, where are we

(06:46):
staying?
Where's the hotel?
Do we book everything?
It's like, josie, just wait.
No, I can't wait.
I'm going to let everybody know.
I had a time, so and I'm likewe're going to go here, we're
going to go there.
There's no deviation.
So I'm like I have my favoritepart of this.

Tim Shoop (07:00):
What we're talking about is the fact that you're a
woman and your boss is a womanin the tech industry.
That makes it even more dynamic, you know, more powerful of a
message, and.
But here's the, here's theinterest, here's the flip side
to that.
I really wanted to get Jen onthis show because it's my
understanding, having gotten aknown you guys, that she

(07:22):
wouldn't be able to handle thesefour little beers here.
No, and I want to say it to seeif she listens to the show.
So, jen, if you're listening tothe show, get on here so I can
get you a nice little buzz bysegment three and we can have a
little bit of fun.

Josie Keck (07:37):
You might have to do like wine tasting.
Maybe I heard that you mightwant to do this some point.
Remember I listened to yourpodcast.

Tim Shoop (07:43):
This is a beer show.

Josie Keck (07:44):
It's a beer show we can do like beer free.

Tim Shoop (07:47):
I'm kidding, I'm kidding.

Josie Keck (07:49):
I'm gonna listen to your podcast.

Tim Shoop (07:51):
Yeah.

Suds (07:51):
No, I appreciate that.
I don't know how to pick outwine.

Tim Shoop (07:54):
I can't help it he doesn't know how to pick out
wine, you'll be getting a cornerstore wine.
So let's talk corner store.
We're going to.
We're going to drink some, some, what was it?
Some Boone's Farm?

Josie Keck (08:06):
I don't even know what that is, but it must not be
good.

Tim Shoop (08:09):
That's what teenagers drank in the 80s, because we
couldn't afford anything else.
And then you woke up with amassive headache the next day.

Josie Keck (08:18):
Oh no.

Tim Shoop (08:19):
I'm dating myself.
Ladies and gentlemen, yes.
I was a kid in the 80s.
So let's talk about some famouswomen in tech and lead into
this next thing.
I want to talk about personalanecdotes and stories of women
who have made a difference intechnology.
So, while I'm talking about onefamous woman that I admire for
what she's done in tech, I wantyou to start thinking about

(08:42):
maybe some other folks that youwork with or have come across
like we mentioned Nashville inthe tech industry that have
inspired you, either famous ornot famous, that you either know
or don't know.
So let's let's focus in on onCheryl Sandberg.
So, of course, everyone knowsher for her role at Facebook,

(09:07):
but, more importantly for thissegment, I want to talk about
her fount founding the leaninmovement.
So me and Kathleen werepinpointed there with the leanin
movement extended to Pensacolaone year and we were invited to
sit on a panel and talk about usas a husband and wife working

(09:30):
together in the tech industryand how we've had to lean in,
both professionally andpersonally to keep it working.
People always ask me how do youguys make it work?
We stay in our lanes.

Josie Keck (09:44):
It's amazing how you guys make it work, because I
know I can all work with myhusband.
I love him to death, but no.

Tim Shoop (09:50):
Now a younger version of me and a younger version of
Kathleen.
Prior to us getting marriedworked together in tech and I
think I fired her 13 times.
She quit 13 times.
The door was slammed in my face, the door was slammed in her
face and we always joke that wealmost didn't get married
because of that.
But it's not true.

(10:11):
How could I not marry?
She's an amazing woman and Iknow she listens to this podcast
.

Josie Keck (10:17):
But she knows that.

Tim Shoop (10:21):
But fast forward and people ask me how do you guys
make it work?
We've been working together nowin digital boardwalk for 10
years.
I started digital boardwalklike 14 or 15 years ago, but
she's been part of it for shejust did her 10 years this past
year and I tell everybodybecause we stay in our lanes.
Now work sometimes flows overto after five and we're at the

(10:45):
dinner table talking aboutsomething we're trying to get
past, but that's okay becauseit's engaging conversation that
we're both passionate about andwe stay in our lanes as far as
our roles go and it works andwe're very successful at it.
So Leenan, so let's stay on thattopic.
Let's talk about SherylSandberg.
So she has her book, so you cango to leaninorg.

(11:09):
But Lean In Women, work and theWill to Lead.
That's her book.
It really sparked a globalmovement encouraging women to
pursue leadership and break downbarriers in a male-dominated
industry, right?
So are you familiar with theleanin?

Josie Keck (11:30):
movement.
Yeah, I was briefly part of it.
Appriver was getting involvedwith that before the acquisition
, so I was briefly involved.

Tim Shoop (11:38):
So you were briefly involved.
So, even with your briefinvolvement, tell me you know,
based on what you know about it,does it resonate with you and
your journey into this world ofnerds?

Josie Keck (11:53):
It does, especially when you talk about you and
Kathleen being together in thisbusiness.
Every time I get a partner youknow I don't get a lot of new
partners on because I've beenwith Zeke's AppRiver so many so
I have like a established numberof partners that I have that I
nurse those relationships and Ilike to say you probably may
have heard me say this or not Idon't sell anything, I develop

(12:17):
relationships.
Yeah.
Then you come to me for advicewhat do you have that can fit
the need?
And sometimes I make asuggestion and say, hey, I think
you should switch your backupto your backup Right, so I can
make a suggestion based on whatI know about my product and I
think you'll be better with us,because then you got our support
too.
But every time I talk to I havea few partners or husband and

(12:39):
wife together, and I think thatis so powerful.
First of all, you're together,you're in this together, and
then you get a different pointof view too, of Kathleen.
And.
I see sometimes when she and Ihave been in calls or have
conversation about situation,that I can see a little bit of
Tim Schup coming out.
It's not a bad thing.
It's a good thing because wefeed off of each other.

(13:01):
And sometimes my husband I talkabout this.
Sometimes when I get likepassionate about something, he
goes you acting just like me.
Now that's funny.
And then I have to sit back I'mlike no, I don't want to be
Josie, but it's great.
So the diversity, the inclusion, when you have a husband and
wife business like that, or ifyou don't have a wife who wants

(13:23):
to be in the industry, maybe shehas a different passion, a
different career just havinganother woman in the leadership
role to give you the feedback,to give you the different
perspective, I think is veryimportant.
I think that every MSP shouldhave a woman, a female, there
with them to help themunderstand, and also that the

(13:45):
nurturing I was listening tothis podcast with Marie Weeds.

Tim Shoop (13:50):
Love her.

Josie Keck (13:51):
Love her too, and I even I messaged her the other
day.

Tim Shoop (13:54):
Shout out, marie.
I hope you listen to this.
She has her own podcast.

Josie Keck (13:57):
I know, I listened to it.
That's how I and I messaged herthe other day.
I'm like, hey, when the newpodcast is coming out, like last
one was in December, why don'tyou?

Tim Shoop (14:05):
tell what's the name of her podcast?
Can you tell it's Women inTechnology.
Women in Technology, Women inTechnology.
Is it perfect for this segment?

Josie Keck (14:13):
She brings, like all this, great women from Google,
women who do different things intechnology.
I listened to one time and Itell you, first time I listened
to her podcast, I woke.
We all have good days and baddays.
Sometimes you wake up you'relike, no, I don't want to do
this, I'm so tired over whatever.
I woke up in the morning, wentto the gym and I listened to one
of her podcasts and it changedmy week and changed my day and I

(14:36):
messaged her and she I messagedher on LinkedIn and she said
thank you so much for this,because we were thinking if this
was really reaching the rightaudience, if people really but
it is, it is, it is.
It's amazing for me, as a womantechnology to listen to other
women talk about theirchallenges.
We all have challenges.
It doesn't matter if you're awoman or a man, we all have

(14:57):
challenges, but sometimes awoman, because we're the smaller
amount of people in thisindustry, you feel alone, yeah,
especially if you don't havecommunication.
I have my boss, who's amazing,and she's a female, so I can go
to her and tell her like I'm notfeeling included, whatever the
reason is.
And so, marie, really I forgotwhat I was talking about.

(15:17):
But, marie, I was goingsomewhere and I lost my train.

Tim Shoop (15:21):
No, you were talking about Marie and her podcast and
how you listened to it, but wewere staying on the roll of.
We got into it by talking aboutleaning in.
But we asked you how does itresonate with you and your
journey hearing these stories ofleaning in and Cheryl

(15:44):
Sandberg's movement?
That's how we got into this.

Josie Keck (15:45):
Yes, I was going to say something about Marie.
So she's coming up with a newpodcast now.
I'm really excited about it.
But again, going back to mypoint earlier, I think that
every business like I have a lotof MSPs.
They're all men, right, andwhen I go and I talk to a woman,
I think it's important to havea female in that, just to have
the different perspective, thedifferent point of view, the

(16:07):
nurturing.
I remember now what we're goingto.
So Marie was talking about howshe was interviewing somebody
and saying that the girls frombirth it's changing a little bit
we are taught that we need togo into nurturing careers
because we have the nurturingside of us.
We're mothers.
If we're not mothers, we'reaunts, we're sisters and we have

(16:28):
a different warmth in life.
So you can be a nurturingperson in technology, you can
carry that on, and I think weneed that.

Tim Shoop (16:37):
My wife, Kathleen, nurtures our customers.
She is the one that steps in,she truly cares.
And we talked about how you gotin.
You were going to be in thelegal industry and you kind of
stumbled in attack.
Yes, Kathleen, when we wantedto have children, we were trying
to build a schedule and broughther over to digital boardwalk

(16:58):
so we could build that schedulearound her.
So we could, her and I couldhave Caleb and Tori and who you
know they're, they're, they'rechip off the old block.

Josie Keck (17:10):
I feel like I know them as much as we talk about
them.

Tim Shoop (17:14):
And if you've watched any digital boardwalk videos,
we actually have a video of themgrowing into us, because they
look exactly like us.

Josie Keck (17:21):
Yep.

Tim Shoop (17:22):
Younger versions.
Obviously Caleb doesn't havegray hair.
Why is that funny?

Josie Keck (17:28):
Just not funny.
Okay, don't laugh.
Okay.

Tim Shoop (17:33):
So no, but she stumbled back in because we were
trying to solve a problem forour personal life.
But now she's the passionatedriver and a lot of times she
keeps me going.

Josie Keck (17:46):
She rubs that.
She rubs that on YouTube.

Tim Shoop (17:48):
As you see.
Well, and it's that nurture,that nurturing, because I watch
her making the kids lunches inthe morning, getting them out of
out the door for school youknow all the things she does
around the house and then she'shere all day for our customers
and taking care of them.
So, you know, I applaud, Iapplaud, ladies and gentlemen,

(18:11):
women in tech, because they'renot just handling what you see
day to day in the job role, butthey have jobs at home that
they're passionate about too.
I know Josie is a passionatechef at home.
Oh, gosh?

Josie Keck (18:27):
that's my question.
We've talked about that.
I cooked.
My husband gets a fresh cookedmeal at least five days a week
at least my passion.
After finished work, I godownstairs to my kitchen and
that's where the my artisticside and I like to cook things.

Tim Shoop (18:42):
That's where the magic happens.

Josie Keck (18:43):
That's where the magic happens.
And he will ask me sometimeswhy are you doing this way?
It's a lot more work and I'mlike, because I like the process
.

Tim Shoop (18:51):
Yeah.

Josie Keck (18:51):
It's like yes, I love to cook.

Tim Shoop (18:53):
So I asked you earlier to think about women,
either famous or that you havemet along the way or that you
work with, and I'd like you tocall out on the show any women
in tech that have made animpression on you, either either
famous or not.
Go.

Josie Keck (19:12):
So I'm not much into famous people, to be honest.
Okay, I read books, I I knowabout them, they're an
inspiration, but they're notlike my top people.
The people who I come incontact again the human contact,
the relationship are the oneswho have changed my life.
I have somebody who sheactually was part of hire me at

(19:35):
app river and I will neverforget.
Her name is Lori Jones.
She was the HR person for appriver.
The time, and she was the onewho got me into the leaning
program that we're doing inPensacola too.
She made an impact in my lifeSomebody who I worked for at the
Levin firm.
She was basically my first bossever.
Okay, and she's not in the techindustry, but an amazing woman

(19:57):
in legal industry, which there'sa lot of men dominated it's
changing, but her name is TaxiLambert.
She's from Pensacola.
And, of course, jen Dario is mycurrent role model, who mentors
me, who inspires me, who keepsme out of trouble.

Tim Shoop (20:14):
Love it.
Love it, Josie.
So let's talk about initiativesand programs aimed at promoting
women in technology.
Now I'm gonna feed into thisbecause I did a little bit of
research prior to the show.
There are multiple.
I'm just gonna name a few, butif you find this episode on
YouTube, we'll have this listavailable on the video version

(20:35):
at this part in the episode.
So if you wanna refer back tothe list, you can.
First one is Microsoft, ofcourse, has a Microsoft Women in
Technology group that you canget involved in and discuss
technology topics with otherwomen and share ideas.
Another good one is Girls whoCode.

(20:57):
Are you familiar with that?
Okay, what do you?
Okay, it's a nonprofitorganization that aims to close
the gender gap in technology byteaching girls to code and
providing them with the supportand resources they need to
succeed.
Do you wanna elaborate, or?

Josie Keck (21:17):
I just think you know I listen to podcasts and I
read books and I listen and I'mpart of a lot of like newsletter
women in technology but Girlswho Code, women's.
Code.
I think it's amazing becausethat's not something that I
would like to do, okay, but Iadmire girls who can do it and I
wanted them to do it.
I wanted them to createsomething amazing.

(21:38):
So I, through my relationshipbuilding, through my people
skills, I can present to thecustomer.
Those girls are amazing atcreating great products, but
they might not be the best atpresenting the product Right.
So that's why we need not justwomen who can sit behind the
community.

Tim Shoop (21:54):
But we need women who can communicate it.
Communicate it who?

Josie Keck (21:57):
love technology, like I'm the one who likes to
communicate, I could be sellingwhatever my husband likes to say
that I can sell.
I can sell ice to eskimos, butI don't think I can.
I can only sell something.
I'm passionate about it,because you probably just want
to stand and tell you, too, onething that most people go by
coworkers know I don't have apoker face.

Tim Shoop (22:18):
Oh yeah.

Josie Keck (22:18):
So when we get in the meeting I'm always on camera
.

Tim Shoop (22:20):
So right now you're smiling, but you're really mad
at me.

Josie Keck (22:23):
No, I don't have a poker face.
If I was mad at you, you wouldknow.

Tim Shoop (22:26):
Yeah well, of course You'd find me under a rock three
countries away, right Likeaccording to Stan.

Josie Keck (22:32):
No, you would know.
It's always funny because mymanager, jen Daddy, will ask me
sometimes.
She's like what's wrong and Isay nothing.
I say no, your face saysdifferently.
So I don't have a poker face.
But going back to womencreating technology and letting
me present that, and we needwomen who are in sales but also
are passionate about they maynot know all the technology, but

(22:55):
they have to be passionateabout the technology.

Tim Shoop (22:57):
Love it, Love it.
One more that comes to mind iswomen tech makers.
It's a global program thatprovides visibility, community
and resources for women intechnology.
I didn't even know that existed.

Josie Keck (23:11):
I didn't know.

Tim Shoop (23:13):
That looks like a good one.
So let's talk about insightsinto the unique perspective that
women bring to the field.
So we chatted about it brieflyearlier, but I'm going to touch
on a few and I'm going to letyou elaborate, so I'll go ahead
and tell you my thoughts andthen we can get into a

(23:37):
discussion around them.
So the first one that comes tomind is diverse problem solving
approaches.
So I have women techs that haveworked at Digital Boardwalk and
ones that work here now.
They're very organizational.
I always brag.
We have a girl in ourimplementations department named

(24:00):
Becca, and she is so organized,and that's what I love about
women in tech.
I think women are betterorganized than men.
Men, please don't stoplistening to my show.

Josie Keck (24:14):
There are some we have beer on here.
There's some men who areorganized too.

Tim Shoop (24:18):
Yeah, I make lists every day and we're teaching
that to our kids now about theimportance of lists and
maintaining prioritization ofthings that you have to get done
because it creates success.
Somebody took me under theirwing.
I worked for a VAR back in the90s a value-added reseller in

(24:40):
Los Angeles in the 90s and I hadthem take me under their wing
and the first thing they taughtme was make a list every day.
Since I was 25 years old, I'vebeen making a list every day.
Even if I already have a list, Iwill make a new list.

Josie Keck (24:53):
It's amazing when you cross the list off, isn't it
?
Oh my god?

Tim Shoop (24:56):
It's so rewarding.

Josie Keck (24:58):
Yes, that is a check .
Oh.
Just ta-da Yep.
I block my calendar at the endof the day, play it next day as
I kind of go through the list.
What have I not done today andbuild a new list.

Tim Shoop (25:10):
Yeah, that's what I do.
That's what I do, and then Icheck them off.
Women often approach problemsfrom different angles, right
they?
You draw on your diverseexperiences in your backgrounds.
The diversity of thought leadsto innovative solutions and
creative problem solving.
So, and I see that with Beccain that department she's really

(25:32):
leading a charge and I love thatabout her and I love that you
know that unique approach toproblem solving that women do
bring Collaboration andcommunication.
I'll throw that out there.
We talked a lot about thattoday.
Do you want to add to that?

Josie Keck (25:48):
I want to say to women we are more socially aware
too.

Tim Shoop (25:52):
That's a good one.

Josie Keck (25:53):
We're socially aware , like we will notice things.
I think that's one thingcommunication, social awareness.
You know, I would tell myhusband something.
He goes wow, you are so smart.
He like, how did you know thatI'm like?
Well, if you were payingattention, you would notice that
person's body language, the waythey were not comfortable with
this.
But I think women are moresocially aware of people's

(26:15):
feelings, what they're talkingabout.
Sometimes people say one thing.
Well, they really mean anotherthing.
Not reading too much into it.
But really being socially awareof what's going on.

Tim Shoop (26:26):
That's a good one.
Another one that comes to mindis user-centric design.
Now I want to get into this,because me and my wife are doing
a remodel at home right now.
I'm all about function.

Josie Keck (26:39):
She's all about you want to finish that what it
looks.

Tim Shoop (26:44):
Yes, she's all about the aesthetics and how it's
gonna, and I'm all aboutfunction.
And sometimes function and formdon't collaborate because some
things you can't have functionin a way you want if it's formed
a certain way, and so thatcomes over into the tech
industry.
Let's just talk about coding.

(27:04):
I mean, if a dude writes codefor a new piece of software, the
GUI or the graphical userinterface or the user experience
might be really crappy.

Josie Keck (27:19):
It is.
You need a woman to tell himlike it will look better.
It will catch people'sattention.
It'll be easier to use.
If things were set in a certainway or look in a different way.
People's eyes will go straightto that.
Just women like situationawareness, social awareness.

Tim Shoop (27:38):
Yes, and user design yes.
User design Because if youthink about it, you can compare.
This is how I would compare itFront page from the late 90s to
designing a website, to today'stechnology of building on
WordPress and having it form outa certain way.
The way a website would form ishow I would compare a men's

(28:02):
designer Men's design, becauseit's just so.
Empathy and inclusion we talkedabout that, you talked about Jen
and empathetic just thedifferent things that women
bring to the workplace in theform of empathy.
You understand the challengesthat faced by underrepresented

(28:22):
groups.
Now, I do too.
We try.
We're very diverse in digitalboardwalk with our hiring.
We wanna make sure we're doingthe best we can to hire all
different kinds of people fromdifferent backgrounds and
different.
We have people shoot the guythat, for instance.

(28:44):
I'm gonna talk about a dudehere but he runs our project
department but he comes from thehospitality industry.
He didn't know tech but he knewhow to manage a project.
I have somebody in ourcybersecurity department.
She's, you know, ex-marine,very hardcore, but we had a nice

(29:10):
chat yesterday over a cookoutand what she brings to the table
in the form of organizationalskills and just leading the
charge and making sure we'reahead of the curve and she's
very passionate about it.
To Becca I mentioned earlier inour implementations room, I
mean she's just, she's verydetermined.

Josie Keck (29:35):
I think the men are very problem solvents.
Okay, has Kathleen ever come toyou with a problem and you
immediately like you wanna solvethat problem?
My husband does that.
I wanna share something at workthat I am thinking he's like
wow, you need to do this andthis.
I said I'm not asking to solvethis problem.
I wanted you to just listen.
Okay, when there's a problem,you immediately goes I'm gonna

(29:58):
go solve it, right?
We as women, I think most whatwe do is take a step back and
look at the whole situation likewhy do we have this problem?
Maybe it doesn't need to besolved, Maybe it was solved by
itself, but you, as your malemindset is always to go tech
with a problem and solve it.

Tim Shoop (30:18):
We just need to lean in.

Josie Keck (30:20):
Yes on each other, Because sometimes we women need
to take a problem and solve ittoo, not just let us solve it.

Tim Shoop (30:26):
And man, I don't wanna call you out on the show
because I want you to keeplistening, but listen, you need
to listen.
You need to listen to the womenin your life and the women in
your workplace, because you knowthere is a challenge brought to

(30:48):
women in the workplaceobviously.
I mean, if you just go back inhistory of the evolution that
the United States has gonethrough, I mean, my goodness,
look where we are today versuswhere we were in the 30s, 40s,
50s, 60s.
I mean it was awful.

Josie Keck (31:05):
Yep.

Tim Shoop (31:06):
It was awful, you know, for women and black people
, and just, I guess I'm supposedto say African-American, but I
don't see them any differentthan me, and you know.
And then of course, theprivileged white man is we're
the bad guy, now You're theproblem.

(31:27):
But you know, and I think, to adegree, historically,
historically we have been, and,but I think we're getting better
, and I think that it's betterall the way around, because
here's the deal the UnitedStates will evolve a lot more
quickly when you expand thattalent pool into the folks that

(31:51):
you didn't give that opportunityto before.
And look, look at Baraka Ba,look at the people that have
come up.

Josie Keck (31:58):
I mean, you just look at countries today and not
again into politics who do notinclude women, who do-.

Tim Shoop (32:04):
Yeah, we definitely don't want to talk politics, but
you're right.

Josie Keck (32:06):
How they are behind, how they're so behind.

Tim Shoop (32:09):
Yeah, no, I agree, and but hopefully we can just
all love one another and be abetter world for it.
So breaking stereotypes was thelast one that I wanted to talk
about, because women arebreaking stereotypes.
Women challenge stereotypes byexcelling traditionally male

(32:29):
dominated fields like the techindustry.
Your achievements inspireothers and pave the future for
pave the way for future womenlike my 11 year old daughter,
your daughter, yes, so that'swhat I'm.

Josie Keck (32:42):
I always think, as you're talking about man, you
calling out man to listen, toembrace women in the workplace,
that's your daughter tomorrow.
Yeah.
Now your daughter's niece oryour granddaughter if you don't
have females in your life, oryour best friend's daughter.
So you're paving the way.
You as a man, not just females,are paving the way.
Men are also paving the way forother women.

Tim Shoop (33:04):
Yes, so before we get to our next beer, and let you
finish that last beer, josieyeah, I like to call you out for
those of you that aren'twatching this.
She's still got a beer tofinish.
So what advice?
Last two questions before weget into segment three.
What advice would you give tothose looking to enter the

(33:25):
cybersecurity or technologysales industry, especially women
?

Josie Keck (33:30):
Don't be afraid.
You can go to a job interviewand tell them I don't know what
domain is.
I actually heard from anotherwoman.
She's on our team and she'samazing.
She worked for Microsoft andshe told me her first technology
job she went to apply for asoftware and software
development company.
She did not know what softwarewas.

Tim Shoop (33:51):
Oh wow.
So amazing.

Josie Keck (33:53):
So when I told her my story.
I didn't know what domain was.
She said.
Let me tell you mine.
I applied for the softwaredevelopment company and I didn't
know what software was.
So don't be afraid.
If you're passionate, if you'recurious, you don't even have to
be.
You might be curious.
I wanna learn more about this.
Now let me tell you somethingabout the tech industry.
You're learning something newevery day.
There will not be a boring dayin your life.

(34:14):
There's always gonna besomething challenging you,
expanding you.
So don't be afraid, just go forit.
Go for it and find other women.
Connect.
Like Tim mentioned earlier,there's a few.
You know what you callcommunities, or they are there
to help women entering the techindustry.

Tim Shoop (34:36):
Fine, Just do a Google search.

Josie Keck (34:38):
For Google search, you know, or Microsoft AI.
That can also help you findthat Co-pilot co-pilot can help
you.

Tim Shoop (34:45):
Well, we're gonna get into that.
In the next segment, we'regonna talk about what Josie is
really passionate about, andthat is the world of
cybersecurity, open text anddigital boardwalk.
Yes, so we definitely wannatalk about that.
Before that, and before we haveour next beer, better finish
that one.
In your experiences in thisindustry, what strategies have

(35:09):
been successful in encouragingmore women and girls to pursue
careers in technology?
We just talked aboutencouraging them, but can you
give just one strategy they cantake?
Like you, you talk to peopleand there's all kinds of you
know.
You just gotta go out and apply, right.
You just gotta go out and showthem who you are.

(35:33):
Don't be afraid, right, yousaid don't be afraid.
Don't be afraid to go out andchallenge yourself.

Josie Keck (35:42):
Yes, but let me tell you something the people who
can help these girls who arescared to join this nerdy world
that we're in, it's us, yeah,it's us.
We need to welcome them.
I always been that person.
It's funny because I took, likethis strength test in the other
day and it came up I'm a woolgirl, means I'm always welcoming

(36:05):
others, you know.
And.
I remember from like I run intopeople that I used to work with
or worked at app wherever before, and one thing that they tell
me oh my gosh, when I startedworking there, you were the only
person who actually came up tome, said hi and told me if you
need anything, just reach out tome.
It's up to us to encouragethese women, these girls that

(36:28):
want to.
They can have all the couragein the world If they walk into
your office here and they get abunch of people who don't even
say hi to them it's scary.
It's scary to be.
Not everybody has theresilience, you know, to pass
that barrier.
Not care that nobody welcomedher.
A lot of these girls need tofeel welcomed.

(36:49):
So it's up to you not just meas a female To me, as a female
like I do, even more because Iknow what it's like to be that
girl entering the office.
Doesn't know the technology butwants to learn, doesn't know
what to add, the right questionto ask.
But you, as a man, you are likeI said earlier before.
I am not the only one pavingthe way for other women in this

(37:09):
industry.
You, as a male, you're alsopaving the way for these women,
so you're welcome them.
Make sure that they feelcomfortable.
No questions, a stupid question.
Ask me questions and if youneed to ask me three, four times
, ask me again until you get it,it's okay.

Tim Shoop (37:25):
I love it.
I love the passion.
When you talk about that, Imean you know and you're
inspiring.
I hope there's at least onelady listening to this show that
can be inspired by Josie andwhat she is overcome to get to
where she is, and that is such agood segue into beer number

(37:49):
three.
Let's do it Suds Drink.

Suds (37:52):
All right.
The third beer of the night isthe Blueprint IPA from Birds Fly
South AO Project, SouthCarolina.
A balanced, juicy, double dryhopped IPA brewed with Guava
Puree for full flavor andcomplexity and hop bursted with
Mosaic, Centennial and Citrahops.

Josie Keck (38:09):
Jing-ching.

Tim Shoop (38:10):
Mm Jing-ching, I love that one.

Josie Keck (38:11):
That was good yeah that's good.

Tim Shoop (38:13):
Maybe you'll drink the whole one Mm.
So, stan, if you're listening,josie's not drinking all of the
beer.

Josie Keck (38:25):
I have all night.
I'm going to the water You'regoing to.

Tim Shoop (38:29):
She's trying to pace herself.
So, the world of cyber securityit's so exciting.
I love cyber security.
I love what we get to talkabout in this next segment and I
hope you made it to thissegment, especially you
entrepreneurs, you businessowners, you small to medium
sized business owners, you bigenterprise uh, c, c level folks

(38:52):
out there, please take thisseriously.
The world of cyber security,open text and digital boardwalk
is what we're going to talkabout.
Wow, and this is your passion.

Josie Keck (39:02):
Yes.

Tim Shoop (39:02):
So I know I'm going to light you up like a
firecracker when we talk about Idon't have a poker face.
Yeah no, you can't, she can't.
It's either the beer or she'sgetting happy just thinking
about talking about.

Josie Keck (39:14):
Obviously, I'm not drinking my beer.

Tim Shoop (39:16):
I know, come on.
So in today's digital age,cyber security is more critical
than ever.
Provide some insights, please,into the significance and some
of the challenges it presents.

Josie Keck (39:30):
Wow, first of all, I want to start talking about
being cyber secure and cyberresilient.
I talked about this all thetime and I say over and over
again because it's a you knowthey say take seven times
different way, you say, forsomebody to finally get it.
So we want to make sure thatyour cyber secure, or your
customers, are cyber secure, andthen they're cyber resilient.

(39:51):
What does that mean?
What's the difference?
Cyber secure is that we'regoing to put all these tools
around your business to protect.
There are so much going on outthere.
Somebody's after your businessevery day.
Okay, and I know because I workwith this and we run reports
and we can see how many fishingattacks Tim got Like in the past

(40:12):
week it can be like 157 timessomebody tried to send them a
fishing attack.
But, being cyber secure, wehave all this the solutions that
we put to protect your email,to protect your network, to
protect your endpoints, toencrypt your email.
So all those privateinformation is not going out on
the web Like anybody can grab it.

(40:34):
That means you're being cybersecure is like locking your
house.
Protecting your house.
I put in all these keys Now.
It's not if it's when somebodygets in, because they will
eventually.
There's not a hundred percentproof technology.
Go ahead.

Tim Shoop (40:51):
Yeah, no, it's that analogy that you just used.
I use quite a bit and I talkabout layers, cyber security
layers.
It's so important because thebad actors, whether here or
abroad they are mostly abroadthey're always coming up with

(41:11):
new ways to get into your house,so to speak, you start with the
fence.
You got your firewall.
They got to get over thatprivacy fence.
Once they're over that privacyfence, they might deal with a
dog.
That might be your second layer.
Maybe that's your endpointprotection.
Then they get to the window orthe door.
They've got to break it openright, so they've got to

(41:32):
penetrate that.
How are they going to do that?
Are they going to use a fishingattack?
Are they going to use someother sort of way to get into
your network?
Then, once they're in the house, they got to deal with the
alarm system.
That might be another layer.
At Digital Boardwalk we deploy13 layers of defense.

(41:54):
If they get over four, theystill got a ton more to get over
before they penetrate thatnetwork.
We have not had a ransomwareevent knock on wood in a long
time because we are ahead of thecurve.
A lot of that has to do with alot of the products we deploy

(42:15):
from Open Text App River XIX.
We're going to get into those.
Email threat protection.
Etp is one of them.
I'm going to name a few ThenI'll have you elaborate
specifically on these.
I know when I talk to you offair you just light up talking

(42:37):
about these things.
Let's mention a few folks.
So ETP means email threatprotection.
We have information archivingwhich can be used for litigation
purposes, especially how itimpacts any person or business
that deals with legal cases.
Email encryption so businessesneed to stay compliant.

(42:57):
In many different industries,whether it's PCI or FINRA or
whatever it is, you've got tostay compliant.
So email encryption yoursolution is fully automated, so
it takes the guesswork out ofwhen users should or shouldn't
encrypt, which was a problemback in the day because they had

(43:21):
to do a lot of extra thingsjust to make sure that email was
encrypted.
But now we've come to termswith automation and AI, so we
deploy that with your solutionsO365, microsoft 365, still
calling it O365, with yourstance with Microsoft and your

(43:42):
elevation in the industry withMicrosoft, because of the clout
that you guys bring to the table.
And then, of course, we can'tleave out Open Text, web, root
and Endpoint Protection,security Awareness, training,
dns Security.
Go, josie, get to talk aboutwhat you guys do for lots of

(44:09):
businesses across the world, but, as a digital boardwalk partner
, we deploy a lot of yoursolutions.

Josie Keck (44:15):
So it is such a rewarding job.
I can tell you this because toknow that we're bringing all
this protection to the business,and I work with MSPs like
yourself who care about this,who are learning, who are
growing with us.
But going back to being cybersecure, I'm going to talk a
little bit about being cyberresilient.
I talk about is not if is whenthat bad person gets in your

(44:39):
house, how fast can you get himout of there, and if he took
something from you, how fast canyou get it back.
So so, being cyber resilientlike we have our cloud to cloud
backup okay, that we back upyour entire Microsoft
environment.
Then we have a carbon thatbacks up your hardware to that,
Like if somebody seals up fromyou and they hold you all your

(45:02):
data and somewhere you're goingto have to pay.
What you do, you pay or you'renot paying and you hear people
saying don't pay, I, but we'renot going to get into that.
The whole thing is about yougetting your data back up and
continue to do business everyday, every hour of your business
counts.
So let's go through our products.
Let's start with advanced emailto our protection.
Our email to our protection isthe layer, the filter that we

(45:22):
put in front of all of youremails.
Microsoft, Google, workspacethey come with a built in filter
.
Those, those two companies.
They don't specialize incybersecurity.
They're developing greater,bigger things, and we it's our
job to use the layer securityapproach.
What it does is stop spamviruses.
Also watches for phishingattacks, ransomware attacks.

(45:45):
We have a link protection.
Every time one of your usersgets an email with a link on and
they click on it, it does alink analysis before allowing
your user to love that, yeah,and it's like two seconds.
It does say we're working andif it's good, you can go see it
even on your phone when you getan email on your phone you look,
yeah, analyze the link from foryou, so, and if it's not a good

(46:08):
link, it will let you know.
No, you can go there becauseit's a malicious link.
So that's one of the things wehave.
The identity protection is veryeasy for somebody to go buy a
domain that looks very similarto your and for those who don't
know what a domain is so youknow the name of your domain

(46:30):
somebody can go buy like adigital boardwalk and change the
eye or change a letter thatlooks like.
So when you receive an emailfor digital boardwalkcom let me
chime in there.

Tim Shoop (46:40):
If, folks, if you have ever gone to a website and
typed it in wrong by like oneletter, or put in the wrong
extension it, and it takes youto some weird site, and you know
, think about that for a minuteNow.
Normally you can tell thedifference and you go oh, I see
where I made the mistake.
But if the bad actor decided tocompletely clone the existing

(47:05):
site and make it look the same,but but change the links,
because it's very easy to donowadays Then you, as soon as
you click that link, the badstuff starts to happen.
Start to happen, yeah.

Josie Keck (47:19):
Yes, so it's you know.
So somebody can go buy a domainname.
That looks like digitalboardwalk.
So when you we are multitaskingevery day, we're in our phones
and our computers, you click onthat email done so we do the
analysis, we analyze the domainname, the username, like Tim,
for example, if we get your,your, your email address,
somebody can spoof your emailaddress and it looked like oh, I

(47:42):
got an email from Tim.
Tim is asking to go buy me somecredit.
You know, gift cards for youknow for Kathleen.
He wants to surprise her forher birthday.
Whatever you know, it's veryeasy to do that, so we analyze
that for you.
Email to protection and wetalked about our email
encryption, or email encryption.
Anybody who sends any personinformation, sensitive

(48:03):
information, or if you are inhealthcare, financial industry,
you must have encryption is arequirement.

Tim Shoop (48:10):
Because if it gets hijacked or intercepted, yes,
talk about it.

Josie Keck (48:15):
We usually like to like to describe when you send
an email out is like sending apostcard.
When you send a postcard, wouldyou send somebody a postcard
with your date of birth, on thesocial security number and your
credit card number and just mail.
It say hey here it is.
You can use this.
You will not do that.
When you send an email, it hopsfrom server to server.
As it's making its hops,somebody can grab and read it.

(48:36):
Right With the email encryption, it will make sure that my
message go from me to Tim or hecan read it and in the solution
that we have, it takes out ofthe human arrow, out of the
picture, is automated.
It will scan the by automated.

Tim Shoop (48:50):
Yes, that's the key and that's what.
And again, going back to usercentric, focus on that user
experience From a women'sperspective, it works.

Josie Keck (49:05):
Our encryption product manager is actually a
woman.

Tim Shoop (49:08):
Is it?
Yes, see, I knew it.

Josie Keck (49:10):
Hey, Kathy.

Tim Shoop (49:13):
Hey.

Josie Keck (49:14):
Kathy, she's amazing .
She's amazing, brilliant.
So the email, you know youdon't have to type in on the
subject line, pound secure orpull like a different, you know,
like outlook plug into sendingcrypto master.
It will look at the body of theemail, it will go down, like
previous threads.

(49:34):
It will also scan theattachments and we scan over 200
types of attachments to makesure there's nothing attached to
the violates the policy thatyou set up.
Moving on to archive, orarchive is for discovery
purposes I like to say who would?
Anybody who has the potentialto go into litigation today

(49:55):
needs to have archive.
Who is it?

Tim Shoop (49:58):
Everybody, every single person in this small
business.

Josie Keck (50:01):
Everybody can go into litigation.
Today we actually had a casewas a client in Pensacola I'm
not sure if it was your customer, it was a partner in Pensacola.
It was a bakery.
Okay, they let an employee go.
The employee was soon thebakery owner for whatever.
So the partner, the MSP, putarchiving on their email and

(50:24):
before they could really getinto litigation, the bakery
owner was able to get out of itbecause it was able to prove
that, whatever the alleging wasnot correct.
Yeah, okay.
Now people ask me sometimes how, if I don't want to produce
this data, well then you needyour lawyer to know that there
are things in your email in likebecause you don't have doesn't
mean the other person doesn'thave.

(50:45):
Yeah.
Right.
So if you're in the, if you'rein the best situation, you
better get out and settle in thebeginning, then go through the
whole litigation, Right.
Yeah.
So I can talk about thisbecause of my background.
I could talk about the archive.

Tim Shoop (50:57):
I love it.

Josie Keck (50:58):
The legal.
I can go all day.
Then we have Cloud to CloudBackup.
So why do you need archive?
And then Cloud to Cloud Backup?
We like to say archive is fordiscovery purposes, backup is
for recovery purposes.
So if, if somebody will takeyour, your Microsoft environment
ransom and you probably seenthis before our product is very

(51:19):
easy with a click of a buttonyou can restore mailboxes,
calendar, sharepoint, sites.
One drop.
Yeah, you can restore everything.
So why don't we go into web DNSprotection or DNS product
manager?
You may have Jonathan Barnett.
That guy is like I like to callhim the smartest man in our
company because he's brilliant.
He was an MSP for what?
25 years, so he builds theproduct with the MSP in mind,

(51:42):
with our customers in mind Greatproduct.
We have our security awarenesstraining, which is a is a
product.
Go ahead.

Tim Shoop (51:49):
Let's focus on.
So, before we talk aboutsecurity awareness training,
what is the number one attackvector that bad actors love?
It is people, people.
And so when they send you thatemail, that phishing email,
right, and you click on that,shout out to my friend, uh,

(52:15):
devin Brown, he'll know what I'mtalking about Um.
What happened to your mobilecall, uh, kim.
What happens, you know that'swhen the bad stuff happens, so
you know so.
so, talking about securityawareness training, and the
importance of it and and makingit not only informative but

(52:38):
enjoyable.
Right, and that's where youguys come in with the products
that you have, because theanimated.
You know the the way thattraining works.
It's very engaging, it's veryquick and short for someone to
go through and it teaches themabout different attack vectors

(53:00):
that they can now get around byunderstanding how it works.

Josie Keck (53:07):
Yeah, you know, if people learn differently, you
can say here all day and talkabout you should not do this,
you should do this.
Some people will listen, notlisten.
But then you send them afishing simulation yeah, why, to
see how many.
I mean we just talked aboutthis last month that don't click
on on the USPS.

(53:28):
You know delivery notice of apackage that you're not
expecting.
But everybody wants to clickand say, hey, what am I getting
today?

Tim Shoop (53:35):
You know we actually had a customer, an end user, at
a customer site get mad at usbecause we got them on a fishing
simulator.
I mean, he was mad and I'm surehe doesn't listen to the show,
but he got mad about it.
But you know, and then you know, was mad at us, for I think he
was embarrassed.

(53:56):
But the big thing to take awayhere is we were doing our job.
We were doing our job byletting him know that, hey, you
might need this training.
You need to go through itbecause you need to understand
it, because if you pull thatbusiness down with one click,
data, data is the most importantthing in a business.

(54:19):
I'm sorry, but intellectualproperty, data and all the stuff
that you house now digitally,is, next to humans, the most
important, but it is the biggestthing that can bring you
tumbling down.

Josie Keck (54:34):
Absolutely, absolutely.
And humans would say that weare the weakest links.
Right.
When I used to work in GulfBreeze, in the office at River,
they used to do all those thingslike dropping the heart.
You know the little thumb drivelike in the parking lot to see
if you're going to return.
Or somebody will come and askyou hey, do you mind if I just
walk with you, obsessed I'mgoing to go to talk to so-and-so

(54:55):
and you say no, no, no, no, Igot to escort you to.
There's so many different waysthat they can get through, you
know physically or with a jumpdrive, or you know emails.
And in our training is alsoseasonal.
We build based on what'shappening in the world.
It can be like Christmas timewhere people looking at

(55:17):
advertisement, or it can be taxseason.
We build those training basedon the industry that you're in,
but also based on what's goingon with COVID.
Covid was, I think that whenCOVID broke out, efficient
attacks went from like.
It went from like 200 somethingpercent to a thousand something
.
It was like it just grewexponentially.

Tim Shoop (55:38):
It was crazy you know , and we are constantly trying
to stay ahead of those badactors.
And you know, I was justreading an attack the other day
that happened in Hong Kong andthis is scary.
But I guarantee you, ladies andgentlemen, we will come up,
there will be a solution in thenight.
Yeah, you better drink that inthe night.

(55:58):
Your coworkers are going topick on you, Josie, when they
watch.
If they watch the show, they'regoing to see she didn't drink
any of the beers.
She didn't drink any of thebeers.
But so the CFO was based inHong Kong, the CEO based in the
UK, the management teamdistributed across various,

(56:21):
various geographies.
So they had a teams meeting.
The CFO was in that meeting,the CEO, the management team was
all in that teams meeting.
The management team and the CEOwere telling the CFO we've
created these new accounts.

Josie Keck (56:37):
Okay.

Tim Shoop (56:38):
And we need to transfer this money into these
different accounts for somethings we're working on.
The CFO questioned why theywanted to transfer $250 million
into these five new accountsthat were brand new, that he
just got the account informationtoday from them in the team,
but because it was coming fromthe CEO and they were on video

(57:02):
it was them in a teams chat he,you know, he questioned himself
because he's like, well, this iscoming down from the chain of
command.
I'm sitting here right with him.
I got to do it.
So he transferred the money.
A week later, the business foundout about it and it became a
big deal because they were alldeep faked, so their voices were

(57:22):
all cloned, which that is athing, ladies and gentlemen.
Using AI, you can clone audio,but you can also and everybody
knows it, because they're takingTaylor Swift and Putner on
different situations and thisand that now, but that is a
thing.
So what they did, they did adeep fake of the manager.

(57:46):
They hacked the network to getinformation on that management
team and they and because therewere recordings and different
things stored in that network,they were able to use those
recordings to clone the voiceand then deep fake everybody on
that management team and thenthey put them in to a teams

(58:06):
meeting and told the CFO this iswhat you will do, and of course
he did it, and so that's thenext thing.
And AI you know we all see it asa fun toy right now and the
government obviously sees it asa menace because of the, the in
the tech industry, because ofthe potential bad thing,

(58:28):
potentially bad things that cancreate in the world, and it can.
And that is just one scenario.
But open text, six app, riverdigital boardwalk.
We will be there and we willhave a solution to even augment
those situations and that's whywe're always trying to stay

(58:49):
ahead of the bad actors.
And before I ask you the lastquestion in this segment, I'm
challenging you, miss Josie Keck, to drink that last beer.

Josie Keck (59:00):
I do want to say something about AI.
So AI can be a scary.

Tim Shoop (59:04):
I think she's diverting ladies and gentlemen
from drinking that beer.

Josie Keck (59:07):
AI can be a scary thing, but you know if you think
about it, I think we all needto learn about AI.
Yeah.
We want to learn about AI andpeople talking about, oh, is AI
going to take our jobs?
No, there will be.
There will be people who knowabout AI and those who don't
know about how to use AI.
So in my little little shortstory that I wrote to my, to my

(59:28):
friend's daughter, I talk aboutthat AI is a good thing when
it's used responsibly.
Yeah.

Tim Shoop (59:35):
It needs to be used responsibly and and there's a
lot of good things that AI cando for us and you know, I and
we're not even going to.
We don't have enough time inthe show to talk about Microsoft
Copilot.

Josie Keck (59:52):
We'll come back for the second one.

Tim Shoop (59:53):
Yeah, I think we need to do another one and bring
Kathleen in and really dive inthe Copilot and we'll have a
whole show.
I mean, we can build a wholeshow on Copilot.

Josie Keck (01:00:03):
Absolutely, and people need to know about this.
If you have not sparkinginterest, I challenge you to go
learn.

Tim Shoop (01:00:09):
I was using it today.

Josie Keck (01:00:11):
You know that the James Bond.
So I hosted a show in Novemberand I created a theme with my
James Bond theme.
So every presenter for my teamI have different product
managers there.
They're all an agent name.
My boss was Q and then her bosswas M and that was.

Tim Shoop (01:00:30):
I was on.

Josie Keck (01:00:32):
So yeah, we're doing another one.

Tim Shoop (01:00:35):
So my last question to you Before we drink another
beer, or I drink another beer,shout out to all of Josie's
coworkers.

Josie Keck (01:00:48):
Yes.

Tim Shoop (01:00:49):
She's not drinking her beers.
As a cybersecurity expert, assomebody in the field, what do
you see as the biggestchallenges and opportunities
facing the industry today?
Is it AI?
Is it security awareness forthe individual?
Is it just the entire spectrumof cybersecurity that they need

(01:01:18):
to focus on?
What is it?

Josie Keck (01:01:20):
Oh, I think it's already above.

Tim Shoop (01:01:22):
Yeah.

Josie Keck (01:01:23):
You know, security awareness is one, and then
people don't want to spend themoney.
Yeah.
And that's the thing.
Like you cannot, if you'regoing to lock your house.

Tim Shoop (01:01:30):
You can't put a price on it.

Josie Keck (01:01:32):
You cannot put a price.
If you're going to lock yourhouse, the lock to you know.
You know, doug Cascio.
You know Doug Cascio, he's fun.
He was in Pennsylvania.

Tim Shoop (01:01:40):
Yeah, I like Doug.
He was supposed to be on thisshow.

Josie Keck (01:01:43):
Hey, doug, sorry, doug, we didn't invite you.

Tim Shoop (01:01:45):
Hey.

Josie Keck (01:01:45):
Doug Next one.
But if you bring Doug here, youknow you won't say a word.
He's going to talk the entiretime.

Tim Shoop (01:01:52):
Oh yeah, doug will take over the show.
That's probably why we didn'thave him here.

Josie Keck (01:01:55):
Maybe that's why.

Tim Shoop (01:01:56):
Doug.
Sorry, I got to get a word in.

Josie Keck (01:01:58):
Yes, so Doug likes to explain.
He said you know when peoplesay but why do I need this?
And Doug said well, I wouldlove to come out of my car with
my grocery bag, just walk rightinto my house, but guess what?
I need to put my bags down,take my keys out of my pocket.
We're not talking about havinga touchscreen or anything.
Just unlock the door and getinto my house.

(01:02:21):
You need to have, and peopledon't want inconvenience to you.
That's another thing, it's notjust the money.
It's like do I need to have MFA?
Let's just come over here foran entire podcast.

Tim Shoop (01:02:34):
Yes, MFA is so important.
Yes or yeah or authenticator.

Josie Keck (01:02:40):
Yes, exact, oh my gosh.
I got to have, like I carry,two phones and my authenticate
is in the other phone.
Like which phone do I get?
It's necessary?

Tim Shoop (01:02:47):
You got to have it.
It is an inconvenience.
It is Compared to the way weused to do everything.
We think about it like theworld's changing around us and
we have changed and evolved toadapt to the different things
that we do.
Ladies and gentlemen, why don'tyou adapt your measures when it

(01:03:09):
comes to cybersecurity tounderstand the importance of it?
And I think a lot of it has todo with well, I'm not going to
get attacked.
That's a whole other show,because it is automated.
Now, ladies and gentlemen, thebad actors use bot networks and
the whole thing is automated.
So they don't discriminatebetween Microsoft and John's

(01:03:31):
Bagel shop.
It's just.
There is no differentiationwith that.
If they can get in, they'regoing to get in, and they're
using bot networks to get in,and then it notifies them hey, I
got in.

Josie Keck (01:03:44):
Absolutely, and it doesn't matter how small or
bigger businesses.
I like to tell the story.
I had a partner in Nashvillewho had a customer seven users.
They called in and said hey,we're canceling this email
security you have in our accountafter we pay this last bill.
So I look at their account andI noticed that the person who
called me was the CEO.

(01:04:04):
She had like a hundred Iremember to this day the number
157 phishing attacks on the pastseven days.
So I called the MSP.
It wasn't about the money, itwas a seven user account.
I called the MSP and said hey,do you know why they're
canceling the account?
They said, wow, they don't wantto spend the money.
The first time they came to methey were very worried that
somebody was after their formula.

(01:04:27):
And I said well, have you lookedat their dashboard?
How much we have stopped in thepast seven days?
Well, long story short, the MSPcalled the CEO.
Right, it was a seven useraccount.
It wasn't again, it wasn'tabout the money, but the seven
user account business to thatperson was her life, was
everything that she created,everything.
You know what I mean.
It's all big or small.

(01:04:49):
And people, if you listen tothis, in your small meeting or
big sized business, you need tohave an expert, like an MSP,
like digital boardwalk, workingwith you, because these guys,
that's all they do is look atyour business.
How can we protect you?
And then they'll work with usto get the technology to you,
but their job is to look at yourbusiness.
How can we protect you?

(01:05:09):
And that frees your time to dowhat's your business.
If you're a lawyer, if you're adoctor, you can go practice
what's your industry.
Talk about staying in your lane.
Don't try to be a cybersecurityexpert.
When you went to school to be alawyer, you went to be school
to be a doctor or a CPA or whatreal estate.
Whatever you do, trust theperson who's like.

(01:05:32):
That's what they do.
They breathe in and out everyday cybersecurity.
Trust the nerd.

Tim Shoop (01:05:40):
Trust, a digital boardwalk.

Josie Keck (01:05:41):
Trust digital boardwalk.

Tim Shoop (01:05:42):
Yeah, we'll actually send you a link and you follow
that link and we can actuallyanalyze your complete network
and look at your vulnerabilitieswithin your infrastructure to
see where the weak points areand we can fix them for you.
It's pretty straightforward andthat's the starting point and

(01:06:04):
we can evolve from there and youcan ask any business that goes
to digital boardwalk.
You can go on our homepage, onour website, and look at our MPS
scoring and we have nothing buthappy businesses that use us.
And it's not just thetechnology we deploy I mean, we

(01:06:25):
do that and a lot of that is soautomated that it's hindsight
for them it's the people theyengage with too, not just the
men, but the women, and thatleads us to down that beer,
josie.
Oh, she's putting it back.
Take the last one.
We're going to conclude, and Iwant to ask you this question as

(01:06:49):
we toast our last beer.
Okay, I was going to come upwith something catchy about what
I want from now, but no, it's.
As we conclude, share somefinal thoughts on the power of
networking and buildingrelationships, because that was

(01:07:11):
a big part of today's show thepower of networking and building
relationships and the power ofinclusion and diversity in the
tech industry.
And then top that off with whatdo you think the next 10 years,

(01:07:37):
the next five and 10 years ofthe tech industry look like to
the average small to mediumsized business?
With that, I'm gonna let you dothe rest of the talking.
Ching-ching, oh, what's thelast?
Beer.
It's the Spacedus IPA from theElysian Brewing Company.

Josie Keck (01:07:56):
Good one.
Where's that from?

Tim Shoop (01:07:59):
Seattle Washington.
Yeah, that's a good one.
That's a zinger, so.

Josie Keck (01:08:03):
So the power of networking.
Wow, we're better togetherright Power numbers.
Power numbers.
Like you meet people.
It's so inter.
Like I travel a lot personally.
You know I travel some for work, but when I'm not traveling for
work I just got back I was inMexico beginning of January,
then I was just in Utah I'mgoing to US Virgin Islands, then

(01:08:24):
I'm gonna go to South Spain.

Tim Shoop (01:08:26):
So I'm always traveling and when I travel when
you travel you have a Nerds onTap sticker on the back of your
laptop.

Josie Keck (01:08:33):
I do.
I do have a Nerds on Tap, it'strue.
That is true when I travel.
Like the thing that I likeabout traveling is the people
that I meet and how differentthey are than how we are, how
they think, and I like to getinto conversation Like I don't
know a stranger.
I only know friends that Ihaven't met yet.

(01:08:54):
Okay, Right, so when I meetpeople, I like to talk to them,
ask them questions about theirlife, what they like, what they
do, and you learn so much inthis industry too, Even if it is
like we have differentdepartments in our like open
texts.
We have what?
26,000 employees today.

Tim Shoop (01:09:10):
That's a lot of employees.

Josie Keck (01:09:11):
It's a lot of people .
I'm actually going to ourpresident's club trip next week
to the US Virgin Islands.
We're like I think there's overa hundred of us employees all
over the world gathering theretogether.
But in the thing that I'mexcited the most about this trip
you know what it is.

Tim Shoop (01:09:29):
What's that?

Josie Keck (01:09:30):
To me the people that I haven't met yet because I
want to know what they do, Iwant to connect with them and I
want to see what is there everyday.
What else can I learn from them?
So the network and when you'renetworking, it's not just about
bringing your business, you know, putting your name out there,
it's about you learning.
You know.
What you learn has so much morevalue than what you earn.

Tim Shoop (01:09:51):
Yeah, ah, say that one more time.

Josie Keck (01:09:54):
What you learn has so much more value than what you
earn.

Tim Shoop (01:09:58):
That is a good way to end the show.

Josie Keck (01:10:00):
I just came up with that.

Tim Shoop (01:10:01):
No.

Josie Keck (01:10:02):
I did.
It was the beer, the last one.

Tim Shoop (01:10:05):
You know, I was a poet and didn't know it.

Josie Keck (01:10:07):
There you go.

Tim Shoop (01:10:09):
So the next five years?
All I want to know.
We'll keep it short.
Look at the camera over here onthe left.
Suds, make sure you're tuned into Josie.
You talk to the audience, youtell them what the next five
years might look like and whothey can call.

Josie Keck (01:10:33):
Well, the next five years can be scary If you don't
have the right tools, if you'renot working with the right
people.
Unfortunately, I like to saythis I don't like to scare
people.
I want it to educate you.
There are threats out there andit's growing.
Unfortunately, the bad guys areworking faster than we are.
We are catching up, we'restaying on top of them, but,

(01:10:55):
like I mentioned earlier, youshould focus on growing your
business.
Focus on what you do the bestand let people like digital
boardwalk they're the expertstake care of your needs.

Tim Shoop (01:11:06):
Thank you, ladies and gentlemen.
Episode 13 of Nerds On Tap withJosie Keck and Open Text at
River Zix Platform.
Love it.
Thank you for coming on theshow, josie, this was fun.
And thank you, ladies andgentlemen, for listening in.
This has been such a great show, and it was Josie's first

(01:11:30):
podcast ever, so that makes iteven more special.

Josie Keck (01:11:33):
And lucky number 13.

Tim Shoop (01:11:34):
Thank you, bye-bye.

Josie Keck (01:11:37):
That was good.

Tim Shoop (01:11:38):
That was good Way to go.
That was a long one.
Cheers my fellow nerds and beerlovers.
Stay tuned for more Nerds OnTap.
Oh, and one more thing Help usspread the nerdy love and the
love for grape roots by sharingthis podcast with your friends,

(01:11:59):
colleagues and fellow beerenthusiasts.
Let's build a community thatembraces curiosity, innovation
and the enjoyment of a cold one.