Some Problems with 'Complacency':
- It is a surface level overgeneralization: If it explains everything then it really doesn't explain anything.
- It focuses on the individual and misses the systemic influences for bad outcomes.
- It frames undesirable outcomes as an individual moral choice.
- It discounts the role and vulnerabilities of expertise.
- It is a hindsight attribution.
- It biases investigations and provides a false stopping point.
Supplemental Reading:
Desmond, M. (2007). On the Fireline: Living and Dying with Wildland Firefighters. The University of Chicago Press.
https://www.amazon.com/Fireline-Firefighters-Fieldwork-Encounters-Discoveries/dp/0226144097
Moray, N., & Inagaki, T. (2000). Attention and complacency. Theoretical Issues in Ergonomics Science, 1(4), 354-365.
https://www.tandfonline.com/doi/abs/10.1080/14639220052399159
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