NIC Chats Podcast On the Road with Jennifer Adams

Is the caregiver shortage keeping you up at night? You're not alone—and there's a solution. In this episode of NIC Chats, recorded live at the 2025 NIC Spring Conference in San Diego, Lisa McCracken, Head of Research & Analytics at NIC, sits down with Jennifer Adams of Smartlinx to explore how innovative workforce technology is transforming post-acute care. With over 25 years in the industry, Smartlinx offers solutions for solving staffing challenges through smarter scheduling, compliance tools, and cost-saving strategies.

Adams dives into the root causes of the labor crisis—rising costs, burnout, and turnover—and explains how disconnected systems are holding facilities back. She shares real-world success stories of how Smartlinx’s integrated platform has helped organizations reduce overtime, improve staff retention, and minimize reliance on costly agency labor. Whether you're a leader in post-acute care or simply curious about the future of healthcare staffing, this episode is packed with actionable insights.

From uncovering hidden labor costs to creating sustainable solutions for staff satisfaction, this conversation offers a roadmap for overcoming workforce challenges. Tune in to learn how technology can help your organization thrive while ensuring better outcomes for caregivers and residents alike.

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