NMI Payment Playbook

In this episode, we explore how NMI is actively leveraging AI to enhance both its operations and customer experiences. Phillip Goericke, NMI’s Chief Technology Officer, and Spero Langaditis, Director of AI and Automation, shared insights on how AI is being integrated across various aspects of the company. 

Philip discussed the role AI plays in streamlining coding tasks, improving customer support through AI-driven tools an...

In this episode of the NMI Payment Playbook Podcast, host Greg Myers sat down with Peter Galvin, Chief Marketing Officer at NMI, and Austin Talley, CEO and founder of Everyware, to kick off a three-part series on trends affecting payment providers. The focus of this episode was on embedded payments, a significant trend that's reshaping how businesses handle transactions.

Austin Talley, with over 20 years of experience as a soft...

In the final episode of our NMI Payment Playbook Podcast series on how consumers influence the payments ecosystem, host Greg Myers talks with Kate Hampton, Chief Strategy Officer at NMI, about how omnichannel payments and  orchestration are making it possible for payments providers to meet evolving customer expectations.

With 18 years of experience in payments acceptance, Hampton defines omnichannel as a seamless, connecte...

In the latest episode of NMI Payment Playbook, host Greg Myers and Vijay Sondhi, CEO of NMI, discuss how Gen Z and Millennials are influencing payments technology. 

With over two decades of experience in financial technology, Sondhi highlights the stark contrast between these groups. Millennials, aged 28 to 43, remember a pre-smartphone era, while Gen Z, aged 12 to 27, grew up with digital devices, shaping their expectatio...

In the newest season of NMI Payment Playbook, we explore consumer payment trends and how Gen Z and Millennials influence the payments ecosystem. Our special guest for the first episode is Tiffany Johnson, Chief Product Officer at NMI.

Tiffany Johnson, with over 18 years of experience in payments, emphasizes the importance of understanding the distinct characteristics of Millennials and Gen Z. Millennials, born between 1981 and 1996,...

Picture a world where all transactions are so seamless, they feel non-existent. Well, that's the future of payments we're exploring today with the insightful NMI CEO, Vijay Sondhi. Promising an enlightening discussion, we dive into the realm of Anytime, Anywhere Payments. An idea that's all about eliminating the friction from payments and creating experiences that are so smooth, they feel like they never happened. We...

Ever wondered how those black and white square codes we see everywhere are revolutionizing the world of payments? We're about to decode this mystery with our guest, Sarah Hoisington, the VP of Strategy and Marketing for Matera. Join us as Sarah provides a comprehensive exploration of the evolution of QR codes and their role in transforming traditional payment methods, especially in countries like Brazil, China, and India. She&...

In this episode we’ll navigate the evolving landscape of Omnichannel Commerce. Join me and Debbie Guerra, Chief Product Officer of ACI Worldwide, as we decode the journey from traditional in-store experiences to the dynamic world of accepting diverse payment types across numerous channels (in-store, online and mobile.) We'll dig into the crucial role that ACI Worldwide is playing in driving this change, and what the future mig...

What if your digital wallet could do more than just hold cards? What if it could become a one-stop solution for your identification, boarding passes, concert tickets and more? That's exactly what we're exploring in our intriguing chat with Jenny Cheng, VP and GM of Google Wallets. We venture into the fascinating world of mobile wallets and digital payments, shedding light on how the pandemic has shifted our perspectives. ...

The retail industry is undergoing a significant transformation. As we step into a post-pandemic era, the advent of self-service retail and anytime anywhere payments is revolutionizing how consumers shop and pay for their purchases. In the latest episode of our podcast, we had the pleasure of hosting Elyssa Steiner, the CMO of Cantaloupe, to discuss these dynamic shifts in retail.

We also discussed the expansion of self-ser...

Step into the fascinating world of text-to-pay and conversational commerce with the trailblazing CEO of Authvia, Chris Brunner. Together, we travel through time, dissecting the evolution of text-to-pay, its plethora of applications, and the exciting prospects it holds for the future.

 We discuss how Authvia has revolutionized payments with their innovative suite of solutions that enables merchants to accept payments over text messag...

Are you navigating the complex realm of security and compliance in payments? Brace yourself for an insightful journey with our guest, Kathryn McCall, Chief Legal and Compliance Officer for Trustly Inc. We promise an engaging discussion on how Trustly, a leading global player in open banking payments, is reshaping the field with a cost-effective alternative to traditional payment methods. Learn about Trustly’s unique approach to fig...

Get ready for an exclusive ride into the intriguing world of online fraud prevention with Scott Przybyla, the Vice President of Global Channel Sales for Kount – an Equifax Company. This episode unravels the fascinating origins of Kount, its go-to-market strategy, and its evolution under the banner of Equifax. Understand Kount’s go-to market strategy consisting of direct and indirect sales, and the innovative white label channel str...

Get ready to unlock the future of B2B payments with our guest, Chad Wallace, Global Head of Commercial Solutions at Mastercard. With his expertise in consumer and corporate banking, Chad sheds light on the shift from traditional cash and checks to digital payments - a transition fueled by the pandemic, evolving consumer expectations, and the influx of new talent in finance roles. He also introduces us to the vast spectrum of produc...

Our special guest in this episode is Anil Goyal, the CEO of Corserv. Anil provides fascinating insights into the highly concentrated world of card issuing and explores how innovative technologies like APIs, B2B payments and virtual cards are reshaping the industry. Tune in as we journey with Anil, from his early days in New Delhi, India, to his pinnacle role at Corserv, and dissect what sets Corserv apart in the marketplace along t...

Have you ever wondered how the future of underwriting and onboarding looks in the payments industry? Prepare to be enlightened as we sit down with Darryl Cumming, the Director of Product Management for Agreement Express (an NMI company). Our conversation unfolds the significance of automated underwriting and the value of Agreement Express, touching upon its functionality, typical customers and the exciting prospects for the product...

The world of merchant services management is evolving at an impressive pace, thanks to innovations like IRIS CRM. In this episode of our podcast, we were joined by Jaron Ruckman, Product Manager for IRIS CRM, for an insightful conversation about how this revolutionary product is reshaping the industry.

IRIS, a product owned by NMI, is a comprehensive merchant services management solution that integrates with top processors and culti...

Here to help me close out our six-part series on embedded finance is Inktavo CEO James Armijo. After a brief stint in finance, James was quick to ascertain the truth that spending 16 hours a day working a spreadsheet would not lead to a tremendous amount of career satisfaction for him personally. So, he made the jump from finance to SaaS companies and payments and never looked back! As for what keeps him up at night these days, it ...

Here to kick off the next episode in our embedded finance series is Maast Chief Revenue Officer Ernie Moran. Ernie has been in the industry for more than 25 years and is currently an integral part of the team that is defining embedded finance at his company. What’s his recipe for success? According to Ernie, a disciplined focus on delivering real value to the market always wins out. And there are few things that offer more value in...