Flowing with the Service Industry with Mahesh Subramony

For this episode of the Gateway, we are excited to welcome Dr. Mahesh Subramony. Mahesh is a Presidential Research Professor and Professor of Management at Northern Illinois University in USA. His research program is currently dedicated to understanding how frontline workers are being affected by a perfect storm of social, economic, ecological, and technological forces; and how service-work can be positively transformed to benefit workers, customers, organizations, and the society-at-large. Mahesh’s scholarly publications have appeared in leading business journals including, Journal of Applied Psychology, Journal of Management, Journal of Organizational Behavior, Academy of Management Journal, Human Resource Management, and the Journal of Service Research. He is on the editorial boards of prominent journals including Human Resource Management, Human Resource Management Journal, Journal of Organizational Behavior, and Journal of Business and Psychology; and has served as associate editor for Journal of Business Research, Journal of Service Management, and the Journal of Service Research.