#009 - Is loyalty f*cked? An Optus experience

In this episode we explore the theme of loyalty. Is loyalty dead? Do companies really care about loyalty anymore? In my most recent experiences with Optus, I've found that loyalty means nothing. This theme of loyalty is expanded into workplaces - does it even exist anymore? 

We cover customer experiences of dealing with telco companies and how relationships and nurturing loyalty kind of matters, particularly in this current climate. 

Please do reach out and let us know what crazy tales a telco has told you just to get you off the phone - I'd be very curious to hear your experiences. 

Book recommendation: Freedom to Think by Susie Alegre 

Thank you so much for listening and I'd love to continue this conversation - you can connect with me directly on instagram @notcompliantenough or over on twitter @notcomplianten and if you want to get all professional, let's connect on LinkedIn.

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