Steve Merchant is a veterinarian-turned entrepreneur, co-founder of Pet Doctors (a roll-up of 30+ clinics generating NZD $30–40 million in revenue), founder of a nationwide vet nurse academy and the IndieVets, and now CEO of ClinicWise, an AI-powered “digital vet nurse” platform live in nine countries.
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Time Stamps
00:00 Intro
02:15 Why you need to listen to the episode till the end
3:30 The start of Steve Merchants Journey
05:00 Decision making in business - buying my first practice
09:15 How Steve Merchant launched Pet Doctors
11:35 The best decision Steve Merchant has made in Pet Doctors
12:55 The worst decision Steve Merchant has made in Pet Doctors
17:15 The trend Steve Merchant spotted that made him millions
26:40 How Steve Merchant marketed Pet Doctors to scale
37:55 A real bad mistake and what it taught Steve Merchant
43:35 How many pet doctor clinics were there in total?
45:30 How do you spend time on your business to grow it?
47:55 The value of NZ Pet Doctors before it was sold?
48:30 How to spot an opportunity that makes an extra $5000 a year in 5min
54:00 How to stay competitive as a brand to buy into through brand awareness
56:12 AI agent startup - AI vet nurse agent nz
01:09:57 What does the future hold with AI agents
Follow Steve: @stevemerchantFollow me: linkin.bio/minaamso
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vet practice management software, best veterinary chatbot, ai appointment scheduling software, automate vet clinic bookings, digital vet customer service, veterinary software solutions, how to automate pet clinic, online vet triage tool, ai pet care platform, vet clinic automation tools
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