Nuance in Healthcare

Nuance in Healthcare

Technology has enabled dramatic advances in healthcare, but in some cases, speed and precision may have come at the expense of human interaction and empathy. We need to rehumanize healthcare and empower clinicians to improve the delivery of both treatment and care. Welcome to Nuance in Healthcare, a project by Nuance Communications.

Episodes

Shannon Martin | Optimizing pediatric care and reimbursement with accuration documentation

April 8, 2021 • 12 mins
Shannon Martin is the Senior Principal Product Consultant and the Lead Architect for Nuance. In her role, she oversees and writes all of the content for their pediatric content. She shares why documentation is so crucial in the pediatric setting for accurate reimbursement and patient care.
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Cathy Gorman-Klug | Why prioritizing reporting improves revenue and outcomes

April 1, 2021 • 17 mins
Cathy Gorman-Klug is an RN, MSN, and the Director of the Quality Service Line at Nuance.. She supervises the product roadmap and product management, while monitoring regulatory rules and identifying the current trends in healthcare that clients should be aware of. She shares how the reporting landscape has changed over the years, the impact from the COVID-19 Pandemic, and how your organization can optimize your reporting system for...
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Dr. Lucian Newman III | The importance of accurate documentation for financial recovery

March 25, 2021 • 9 mins
Dr. Lucian Newman III is a General Surgeon and the Chief Medical Information Officer for Nuance. He shares why coding with detail and accuracy, especially when it comes to comorbidities, is crucial for attracting new patients.
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Jessica Hatala | How hospitals can protect revenue and quality scores with CAPD

March 18, 2021 • 10 mins
Jessica Hatala, MBA, RN, is the Senior Manager of Computer-Assisted Physician Documentation (CAPD) Analytics at Nuance Healthcare. She shares how AI can support burdened physicians and staff during the pandemic with strong documentation. 
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Dr. Robert Budman | Navigating the New Hybrid of Care

March 11, 2021 • 13 mins
Dr. Robert Budman, MD, MBA, and Certified Documentation Improvement Practitioner (CDIP) with AHIMA, is the Chief Medical Information Officer for Nuance Healthcare. He supports the Computer Assisted Physician Documentation (CAPD) product line and develops training and education materials for outbound and internal use. In this interview, he shares how physicians are navigating telehealth and in-person documentation during COVID-19 an...
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Tony Oliva | Maximize workflow and financial recovery with AI support

March 4, 2021 • 15 mins
Dr. Tony Oliva, DO, MMM, FACPE is the Chief Medical Officer of Nuance Healthcare. With a focus on Clinical Documentation Improvement (CDI) and physician documentation technology, his role prioritizes how clinical findings can improve physician facing tools. He shares how hospitals can maximize their human resources, workflow, and financial recovery with AI support.
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Dr. David Zielske | Achieve appropriate reimbursement for cardiovascular procedures

February 25, 2021 • 11 mins
Dr. David Zielske, MD, is an interventional radiologist who specializes in complex cardiovascular CPT coding for physicians and hospitals around the country. His primary responsibilities include guiding the direction of his companies, consulting and publishing software, and giving clinical and coding direction to the developers for Nuance Cardiovascular Computer-Assisted Physician Documentation (CAPD). With over 20 years of experie...
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CDI reaches beyond today’s patient - with Sharon Cooper

December 3, 2019 • 16 mins
Sharon Cooper, Registered Nurse and Manager of CDI and Appeals at Owensboro Health Regional Hospital in Owensboro, KY has been working in healthcare for over 30 years and CDI since 2005. She shares her wealth of experience in patient care and how CDI is impacting patient outcomes and medical research, and is an ever-evolving, exciting field for health professionals to work in today. Learn more at nuance.com/healthcare. 
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Advanced Practice CDI decreases mortality rates - with Janice Cromer

November 19, 2019 • 15 mins
Janice Cromer is a System Director of Clinical Documentation Integrity (CDI). In her role, she helps set standards of practice, guidelines, and productivity within facilities. In this episode, we discuss how Advanced CDI supports doctors and nurses in providing better patient care. Learn more at nuance.com/healthcare. 
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The critical role CDI plays in better patient outcomes with Holly Flynn

November 5, 2019 • 30 mins
Holly Flynn is the Director of CDI at Nuance. She shares how her 20 years of expertise in the nursing and critical care realm led her to transform and lead CDI programs from coast to coast. From changing expectations in documentation to new auditing initiatives, she offers a wealth of knowledge that reflects how CDI improves patient care and hospital success. Learn more at nuance.com/healthcare. 
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Integrating CDI and electronic medical records for better patient care with Sharon Krug

October 22, 2019 • 20 mins
Sharon Krug is the System Manager for the Clinical Documentation Department at TriHealth in Cincinnati, OH. In today’s episode, we discuss the significance of specific and clear documentation in light of electronic patient medical records, and how CDI impacts a patient’s hospital stay. Learn more at nuance.com/healthcare. 
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How CDI helps you transition to value-based care with Anthony Oliva

October 8, 2019 • 32 mins
Anthony Oliva, Vice President and Chief Medical Officer at Nuance, shares how Clinical Documentation Improvement (CDI) makes it easier to treat patients, improve medical record accuracy, bring physicians and coders together, and what the future of healthcare technology looks like. Learn more at nuance.com/healthcare. 
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The Impact of CDI On the Patient Story with Angie Curry

September 24, 2019 • 27 mins
Angie Curry is a Client Services Manager at Nuance. Angie’s unique journey from RN to Nuance expert and board member of ACDIS has made her a passionate educator on how providers can work efficiently with Clinical Documentation Improvement (CDI) programs for improved accuracy in every aspect of care. Learn more at nuance.com/healthcare. 
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Show your work with CDI with Kalena Britt

September 10, 2019 • 21 mins
Kalena Britt is the Director of Clinical Documentation Improvement (CDI) at Rochester Health. She oversees and educates several CDI teams and shares how CDI is positively impacting facilities and patients.  Learn more at nuance.com/healthcare. 
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The Evolution of CDI to Advanced Practice with Mel Tully

August 27, 2019 • 26 mins
Mel Tully is the Vice President of Clinical Education and Services at Nuance. She has been on the front lines of Clinical Documentation Improvement (CDI) since the early days. She shares her wealth of knowledge and expertise in developing meaningful education and what excellence and integrity look like in the field today. Learn more at nuance.com/healthcare. 
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Understanding the whole patient story through CDI with David Newton and Michelle Brooks

August 6, 2019 • 21 mins
David Newton, a Clinical Documentation Manager, and Michelle Brooks, a Corporate Director of Case Management in Clinical Documentation Improvement (CDI) at Baptist Health Care, discuss the importance of accurate and timely clinical documentation and how they have seen CDI transform hospital and patient outcomes.  Learn more at nuance.com/healthcare. 
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Impacting patient care beyond the bedside with Christopher Thuer

August 6, 2019 • 18 mins
Christopher Thuer, Manager of Clinical Documentation Improvement (CDI) at Northside Hospital in the Atlanta, GA area shares how CDI is positively impacting staff and patients across healthcare. Learn more at nuance.com/healthcare. 
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