To every Nurse Leader out there: Are your team members being heard, valued, and invested in - or are they just being managed?🏢
My conversation with Christopher Norman, MSN, APRN, AGPCNP-BC, APHN-BC, GNP-BC on episode 6 of season 4 of the Nursing Strategies for Success Podcast digs into what it actually takes to unify nursing teams - and spoiler alert, it starts with nurturing the human beings behind the badges! ✨
Some Food For Thought Before Listening:
✅ When a patient/resident or family member gets upset - we lay on the customer service and conflict resolution strategies with great effort...
✅ When a patient/resident of family member displays unprofessional, inappropriate or rude behaviors - we understand that they are going through stress and they are having a difficult time coping and we implement therapeutic communication strategies to deescalate tensions...
✅ When a patient/resident or family member makes a complaint or accusation of being mistreated - we send out our best leaders to investigate, mitigate and find resolution immediately...
✅ Despite how difficult it may be to manage the care of our patients/residents and their family members... we always lean into empathy, compassion and a desire to help them through the difficulties they are experiencing...
Are you and your Nursing Team Leaders responding to your colleagues, co-workers and direct care Nursing staff in the same ways....? 🤔
You DO NOT want to miss this episode! 🎧
Connect with Christopher here:
LinkedIn: Christopher Norman, MSN, APRN, AGPCNP-BC, APHN-BC, GNP-BC
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