The Space Race was a time of exciting development in science and technology. Did Neil and Buzz actually land on the moon? Who are we to say? (Kidding!) But what we do know is that the push to leave Earth’s atmosphere drove huge advancements in the technology of the time. One of the key lessons we can learn from The Apollo Missions is that with wildly important goals come impressive feats. And that extends to your customer experience philosophy.
Today, we’re hearing from Abakar Saidov, Co-Founder and CEO of Beamery, about how huge goals can launch your organization’s CX into the stratosphere. He shares insights on how to reframe talent acquisition, having data-backed CX, addressing CX fringe cases, and much more.
--------
"What our business has been doing is not just building much better workflows for the organization, but actually equipping them with the AI and the skills to be able to do that." - Abakar Saidov
--------
Time Stamps
* (0:00) Neil’s one small step for CX
* (5:13) Beamery’s north stars (not a space pun)
* (7:09) Talent acquisition during the pandemic
* (8:20) A new way to look at hiring
* (11:35) Beamery’s stance on data-based CX
* (14:20) Focusing on the CX outliers
* (15:34) Transforming your company’s CX
--------
Sponsor
This podcast is presented by Oracle CX.
Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives
--------
Links
Popular Podcasts
New Heights with Jason & Travis Kelce
Football’s funniest family duo — Jason Kelce of the Philadelphia Eagles and Travis Kelce of the Kansas City Chiefs — team up to provide next-level access to life in the league as it unfolds. The two brothers and Super Bowl champions drop weekly insights about the weekly slate of games and share their INSIDE perspectives on trending NFL news and sports headlines. They also endlessly rag on each other as brothers do, chat the latest in pop culture and welcome some very popular and well-known friends to chat with them. Check out new episodes every Wednesday. Follow New Heights on the Wondery App, YouTube or wherever you get your podcasts. You can listen to new episodes early and ad-free, and get exclusive content on Wondery+. Join Wondery+ in the Wondery App, Apple Podcasts or Spotify. And join our new membership for a unique fan experience by going to the New Heights YouTube channel now!
Dateline NBC
Current and classic episodes, featuring compelling true-crime mysteries, powerful documentaries and in-depth investigations. Follow now to get the latest episodes of Dateline NBC completely free, or subscribe to Dateline Premium for ad-free listening and exclusive bonus content: DatelinePremium.com
24/7 News: The Latest
The latest news in 4 minutes updated every hour, every day.