In this fun, fast-paced episode of On The Drive, I sit down with my good friend, fellow Delray Beach neighbor, and fellow podcaster Carolina Rush—a woman who’s bought over 20 cars and has the stories to prove it.
We chat about the real-deal relationship between customers and service advisors, the value of kindness, and how just saying thank you can be the best tip of all. Carolina shares a hilarious and eye-opening moment at a Jeep dealership involving a broken radio, a backup camera, and a surprising pricing decision:
“The person who quoted me wasn’t there, and the guy says, ‘I can’t think of one reason why we should charge her another $200.’”
And then came the pigeon.
Yes, “the pigeon on the drive”—and why you never want to be the first, the last, or any pigeon at all.
We wrap with laughs, a shoutout to Carolina’s 15-year-old daughter (a.k.a. ET, the Instagram star), and a mutual realization: we definitely need to do a future episode on misconceptions in service.
So buckle up and come hang with us—because this one ends with a mic drop and a mad dash to a bar in three minutes.
I’ll see you, On The Drive.
Who is Behind the Curtain: Cindy Lawrence
Call Me, Maybe @ 713.299.2435
If you have something to say à Cindy@OnTheDriveSolutions.com
Curious: onthedrivesolutions.com
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