Ep. 63 - Warranty Goodwill: The Art Of The Assist (with Dave Rogers)

From fried wires (thanks, neighborhood squirrels 🐿️) to those “oops” repairs that don’t quite fit the warranty box, Cindy and Dave break down when dealerships step up—even if the coverage technically doesn’t.

Whether it’s a split bill, a friendly favor, or a behind-the-scenes push from your advisor, this episode reminds us that a loyal customer, a good attitude, and a weird accident can still earn you some love.

🔧 Under the Hood This Week:

• What qualifies as goodwill (hint: it’s not magic—it’s strategy)
• In-warranty but not warrantable? Yep, that’s a thing
• Why your advisor might just be your ride-or-die 🏁
• The CSI factor—being nice does pay off
• And why goodwill isn’t a guarantee... but it is a game-changer

If it’s good for the customer, good for the dealership, and good for the brand—it’s go-time. Buckle up. This one’s got heart, horsepower, and a few rodent-related surprises.

Host: Cindy Lawrence

Phone Number: 713.299.2435

Email: [e-mail]

Website: onthedrivesolutions.com